SOFTCAT PLC

XM Cyber Attack Path Management

The XM Cyber platform continuosly and safely runs attack simulations across Hybrid Cloud environments, identifying misconfigurations, vulnerabilities, lack of segmentation, over permissioned users and user beaviour that can allow an attacker to laterally move and compromise critical assets.

XM Cyber prioritises the issues/devices/accounts that put the critical assets at risk,

Features

• Automated Red Teaming: Scale and automate red teaming activities
• Attack Path Simulation: Identify and eradicate risks to critical assets
• Cloud Security: Secure public clouds (Azure, AWS, GCP)
• Vulnerability Management: Prioritise exploitable CVEs
• Client Success Management: On-board and maintain service continuously
• Active Directory Security: Prevent AD privilege escalation
• Kubernetes Security: Secure on-prem and cloud K8 environments
• On-premise Security: Protect critical servers
• Network Segmentation: Identify segmentation gaps and weaknesses
• 3rd Party Risk: Understand risk of a 3rd party compromise

Benefits

• Quick ROI: Understand top risks in a matter of hours
• Continuous: Identify and prioritise risk 24/7
• Integrations: Integrate with numerous tools for operational efficiency
• Efficiency: Only fix what puts critical asstes at risk
• Scalable: Proven scale across businesses up to 700k endpoints
• No downtime: Model ensures no systems impacted by our operation
• Communicate risk across a wide range of teams and boards
• Step by step guidance to quickly fix issues
• Measure improvements in risk over time
• Full understanding of hybrid cloud environments

£18 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

377253828551701

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Vulnerability Management Services, ITSM / Workflow Services, SOC Services, CERT Services
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: Windows Vista and above for the sensor

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Based on agreed & defined SLAs, questions, tickets, and other inquiries will be answered through Support or a designated Customer Success Manager.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via a dedicated Slack Channel
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: The different Support Levels https://info.xmcyber.com/hubfs/XM%20Cyber%20-%20Customer%20Success%20Support%20Tiers%20(1).pdf
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding Services, Training Services (Online, Self-Paced & Instructor-led), Continuous Engagement through Customer Success Management.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: According to Technical & Organizational Measurements – deletion per NIST standards.
• End-of-contract process: The Offboarding Process will start, Customer Data will be deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: WebInterface (HTTPS), Web-Access & API
• Accessibility standards: None or don’t know
• Description of accessibility: Via the Browser on the designated WebInterface (HTTPS)
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: The API is accessible via RestAPI. The Access Tokens can be generated through the WebUI. The entire SaaS platform is based on RestAPI calls, so the API interface offers all UI-available features.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Dedicated Risk Scenarios based on Critical Business Services

Scaling

• Independence of resources: Customer environments are run in their own environments, with no shared services that would impact another environment.

Analytics

• Service usage metrics: Yes
• Metrics types: Licence Usage; Health Metrics
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: XMCyber

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Via the WebUI
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XSLX
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: https://wp-marketing-prod-content.s3.eu-west-1.amazonaws.com/wp-content/uploads/2023/08/10073611/XM-Technical-Support-Program_Aug_2023.docx.pdf; ; 99.9% availability. ; 2hours response time for critical for tickets, for premium customers (full details in the Support Program above).; refunds are discussed per customer.
• Approach to resilience: XM Cyber provides the SaaS platform with Amazon Web Services (AWS). As per AWS: "AWS delivers the highest network availability of any cloud provider. Each region is fully isolated and comprised of multiple AZs, which are fully isolated partitions of our infrastructure"
• Outage reporting: Warning Banners in the WebUI, Customer Success Management communication (E-Mails, Slack, Phone Calls).

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Product/service-wise, administrative activities are restricted, temporary, monitoring and should be approved in advanced. UI - temporary access by the needs using a slack bot and 2 managers approval; Backend access - only to authorized personnel, must authenticated to org IDP (user pass + MFA), connect to VPN (another MFA), connect to jump server (user/pass + MFA), connect to server with a private key; Full audit log
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SII-QCD
• ISO/IEC 27001 accreditation date: Please contact
• What the ISO/IEC 27001 doesn’t cover: Please contact
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type II
  • BSI C5 Certification

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2 Type II; BSI C5
• Information security policies and processes: We do have information security policies based on ISO27001 framework including SOC2/BSI and privacy matters, the policies are managed by the compliance manager and supervised annually basis

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Any change are fully documented, refer to SOC2 report
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Refer to software vulnerability policy
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Refer to SOC2 report for more information, section - monitoring
• Incident management type: Supplier-defined controls
• Incident management approach: Refer to SOC2 report for more information, section - IR

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £18 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Yes, Free Trials (Proof of Value) are provided. Full Service included, with a limitation of 14 days usage.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.