Charterhouse Voice & Data

Palo Alto Cortex Xpanse

Cortex Xpanse is an Active Attack Surface Management (ASM) solution that helps your organization actively discover, analyse and respond to unknown risks in all connected systems and exposed services.
Cortex Xpanse provides complete, current, and accurate visibility into your public-facing infrastructure without any manual intervention from your security teams.

Features

• Monitor and enforce corporate policies and compliance
• Detect, Manage and Mitigate risk from unknown shadow IT operations
• Detect, Manage & Mitigate risk from supply chain vulnerabilities
• Continuous Artificial Intelligence & Machine Learning driven security monitoring
• Full 'cradle to grave' Discovery, Analysis, Remediation via integrated automation
• Inclusive of ongoing security rule additions, updates via Palo Alto
• No requirement for Hardware, Software, Agents or Firewall Rule Changes
• Highly extensible solution with deep integration capabilities
• Detailed metrics inclusive of pre-built widget driven dashboards

Benefits

• Reduce the risk of Malware & Ransomware infection
• Eliminate unknown Shadow IT / Cloud operations
• Significantly improve on Zero-Day response times
• Expand due-diligence processes for Merger & Acquisition (M&A) assessments
• Detect & eliminate supply chain vulnerabilities
• Gain full visibility of all public facing Internet operations
• Reduce Cyber Insurance premiums
• Implementation and compliance with NCSC cyber security guidance

£95,000 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@cvdgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

377764710864452

Contact

Liz Holmes
02076137441
publicsector@cvdgroup.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Cortex Xpanse is an E-ASM platform that operates outside of the corporate network and sees only what an attacker sees. Cortex Xpanse is therefore only currently applicable to public facing attack surfaces and should not be considered as an internal vulnerability management tool.
• System requirements: None.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: "24x7x365 Support; Priority 1 (Critical) - < 1 Hour ; Priority 2 (High) - 2 Hours; Priority 3 (Medium) - 4 Hours; Priority 4 (Low) - 8 Business Hours; Support Service Level Agreements (SLA) are identical for Monday to Friday and Weekends/Public Holidays."
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: "All Cortex products from Palo Alto Networks come with a standard support offering included which entitles the customer to 24x7x365 email and telephone support.; Other 'enhanced support' options exist inclusive of premium customer success support and provision of dedicated engineers for short or long term engagements - all such options can be negotiated and applied as required "
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online training and user documentation is provided as standard. In addition, through remote or face to face sessions hands on workshops can be arranged to further familiarise each individual customer as required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers have full access to data through the Expander API. All data may be retrieved and stored in another system prior to contract end date.
• End-of-contract process: At the end of the contract, the customer data is not accessible to the customer.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The admin interface provides users the ability to set up integrations with cloud providers and Prisma Cloud, as well as control over active policies.
• Accessibility standards: None or don’t know
• Description of accessibility: Set up data integrations with AWS and Prisma Cloud, ingesting known cloud asset data to Expander to augment Xpanse-discovered data.; ; Enable and disable policies designed to highlight exposure risk
• Accessibility testing: NA
• API: Yes
• What users can and can't do using the API: "All documentation for the Cortex® Xpanse™ Expander API is available in Swagger. See the Expander API Documentation; ; The Expander User Guide is available at Cortex® Xpanse™ User Guide"
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Admin users can adjust available policies based on customer risk tolerance. Can also set up integrations with AWS and Prisma Cloud to ingest known cloud assets.

Scaling

• Independence of resources: The service is provided in a SaaS model, and resources to discover, analyse, store and access the data collected are provided by the underlying cloud platform used to deliver the service. The system is architected for redundancy of capacity and dynamically scales based on the load required.

Analytics

• Service usage metrics: Yes
• Metrics types: The number of assets discovered; Trend lines for assets discovered
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Palo Alto Networks

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Data is encrypted at rest using 256-bit Advanced Encryption Standard (AES-256)
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data may be exported using the Expander API, generated reports, or CSV download.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON (Via the API)
  • PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: "Cortex Xpanse Services shall be; available 99.9% of the time, measured monthly, excluding scheduled maintenance. Further, any downtime resulting from outages of third-party connections or utilities or other reasons beyond the control of Palo Alto Networks will be excluded.; ; Customers are credited 2% of monthly service fees (downtime credit) for each breach. A breach is defined as a period of 60 consecutive minutes of downtime. "
• Approach to resilience: Each tier of the network, web, app, and data layer are able to independently scale, and highly available across multiple availability zones.
• Outage reporting: Service status is reported at https://expanse.statuspage.io/

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: RBAC are applied across management interfaces and service/support channels
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: PECB MS
• ISO/IEC 27001 accreditation date: 2020/07/06
• What the ISO/IEC 27001 doesn’t cover: -
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO/IEC 27701:2019

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: SOC2 Type 2

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All application and infrastructure changes require seperation of duties, testing, peer review, and approval, before implementation.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: "Critical/Emergency patch must be applied and validated within 72 hrs. when a patch is available, otherwise compensating controls must be invoked.; A security patch that addresses a vulnerability which is rated as high risk must be applied and validated within 30 days.; Vulnerability scans are performed at least weekly."
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Palo Alto Netwokrs SOC team monitors all environments for potential compromises 24x7. Security event and incident management processes are in place including a formal Information Security Incident Response Plan. Security, availability, and confidentiality related security events are assigned to Information Security for evaluation and resolution.
• Incident management type: Supplier-defined controls
• Incident management approach: Palo Alto Networks has a incident management program that has been approved by management and communicated to all relevant parties. The incident management program is owned and reviewed by our Information Security department. Reporting procedures are defined in the SLA.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We have committed to achieving Carbon Net Neutrality and have in place a clear and achievable plan to get there. See section 5 for more details. We know our operations and delivering for customers has an impact on the environment. We have a carbon footprint and we have completed significant works to understand the extent of that impact on the environment. That allows us to adopt genuine and realistic targets to reduce our impact, as well as implement new ways of working to achieve those reductions. Throughout 2022-24+ we have worked with experts from Sustainable Advantage, a leading environmental consultancy, to complete a thorough ESG review, and to complete a full carbon baselining. Through this work we have adopted a bold and ambitious new Environmental Policy, which includes targets to achieve Carbon Net Zero. We also publish a Carbon Reduction Plan on our website which outlines how we plan to achieve Net Zero.

  Tackling economic inequality

  We support our staff with enhanced benefits, including additional holidays, employee assistance programs, health insurance, and other benefits. We pay our employees above the minimum wage in all our locations and invest in external benchmarking to objectively measure that we are paying fair rates for the work our people do. Our Cyber Security team, based in Peterborough, have established links with local secondary schools to support a school leaver program. We actively recruit school-leavers into appropriate roles in the business and invest in their learning. Where possible, we work with local companies to support us in our purchasing and delivery of goods and services. In addition to our supply chain, our colleagues travel across the UK to support our customers, and we spend money in the local communities we travel to.

  Equal opportunity

  We have an established D&I policy and are working hard to make the demographic profile as a business match those of the communities where our offices are based. We employ people from across the UK, and offer a hybrid working policy as standard. We also support fully remote working where the role permits, which ensures our many vacancies are open to everyone from John o’Groats to Land’s End. We publish a modern slavery statement on our website annually, which sets out how we ensure no modern slavery exists in our supply chains.

  Wellbeing

  We invest in well-being programmes, train mental health first aiders and support an employee assistance programme giving access to confidential help on any issue for any employee. Each year our employees nominate our chosen charities who we then support throughout the year as part of our charity initiatives. We ensure our chosen charities are local to our office locations. We encourage our employees to volunteer with their local communities and support them when they do through flexible working. We have colleagues who volunteer with sports clubs and charities, as well as share their expertise on committees and boards.

Pricing

• Price: £95,000 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@cvdgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.