Systech IT Solutions

appCURE

appCURE is based around the CURE (Capture, Update, Remediate & Execute), solving the application
transition headache of moving to a new solution at a pace that fundamentally shifts the time to
production of modern digital workspaces, Server and Cloud environments from years to months.

Features

• MSIX app attach
• MSIX
• Capture Application with no Installation Media.
• application Repository
• 16 bit Application Migration
• Automate application deployment, pre-requisite installation, upgrade and repair
• MSI packaging
• VMware App Volumes
• Application Smoke Testing
• Microsoft Endpoint Manager Packaging

Benefits

• Reduced Application Migration times
• Half Application delivery projects
• Migrate Legacy applications with ease
• Run 16-bit applications on Windows 10x64
• Rapid Application remediation.
• Deploy applications incompatible with server based computing
• Application Smoke testing

£12.00 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@systechitsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

378186475514725

Contact

Customer Team
01482 770583
sales@systechitsolutions.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Azure Virtual Desktop; Virtual Desktop Implementation; Application Packaging; Windows Evergreen.; Windows 10/11 Migration.; Legacy application Migration; Server Applications; Browsers
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Suitable for specific platforms, 16-bit applications require assessment before considered in scope.
• System requirements:
  • Windows 10 Build 2004 onwards
  • OR Windows 11
  • OR Windows Server 2022
  • Microsoft Azure (for storage)
  • Microsoft Azure for appCURE Repo

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Next business day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Support is offered included with product licence.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Yes this is part of our standard process and includes, training and user documentation as well as IT work Instructions.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data is stored in the file system. accessible after contract expires.
• End-of-contract process: Software stops functioning after contract end date.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The is a CLI for scripted actions.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Professional Services; Specific requirements can be discussed.

Scaling

• Independence of resources: This is a product toolset for cloud service . No impact.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Ssh2apps limited (appCURE)

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Never
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: File explorer. No data is held within the application; Customer cloud storage.
• Data export formats: Other
• Other data export formats: N/A
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: N/A
• Approach to resilience: N/A
• Outage reporting: N/A

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: N/A application is to be used by a IT Admin
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Other
• Description of management access authentication: N/A

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber essentials.
• Information security policies and processes: We examine the organisation's information security risks, this will take account of the threats, vulnerabilities, and impacts; We design and implement a coherent and comprehensive suite of information security controls and/or other forms of risk treatment (such as risk avoidance or risk transfer) to address those risks that are deemed unacceptable; and We adopt an overarching management process to ensure that the information security controls continue to meet the organization's information security needs on an ongoing basis.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All proposed changes are considered and planned in advance Proposed changes are tested by the development team Further testing carried out by support and maintenance team Limited in house deployment to ensure bug fixes, eliminating risks
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We receive vulnerability data from Microsoft and our security vendors. We operate intelligent automated security and anti-fraud systems that alert us to actual or attempted security incidences.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We receive vulnerability data from Microsoft and our security vendors. We operate intelligent automated security and anti-fraud systems that alert us to actual or attempted security incidences.
• Incident management type: Supplier-defined controls
• Incident management approach: We receive reports from users and suppliers. These reports are normally via telephone. Any affected parties will be updated by email or phone depending on the level of urgency or importance.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  appCURE prolongs the life of applications and enables the transition from old hardware to modern and new efficient technologies. This has a positive impact to the environment.

Pricing

• Price: £12.00 a user a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@systechitsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.