Outcomes Based Healthcare

OBH® Segmentation Engine and Data Products

The OBH® Segmentation Engine and Data Products provide an essential, core backbone for population health management data analytics work across different local NHS and local authority organisations. OBH’s methodology is based on the Bridges to Health segmentation model.

Features

• Identify baseline segment and condition profiles using linked longitudinal data
• Make statistical adjustments to allow for meaningful comparison
• Monitor population segments and conditions trends with minimal time lag
• In depth cohort and whole population level segmentation analytics
• Application of data-driven and clinically robust population segmentation model
• Data-driven, accurate measurement of population level HEALTHY LIFESPAN® and HEALTHSPAN®
• System-level view of segments, consistent with population health management requirements
• Up to 59 population level condition ‘registers’ currently
• Re-identification of data is subject to satisfying regulatory, IG requirements

Benefits

• Segmentation analytics supports actionable insights into improving population health
• Confidence that condition registers are consistent with current clinical evidence
• Person-centred view of population health data which spans providers
• Quality improvement insights allowing evaluation of population health management interventions
• Analytical backbone for service planning, design and longitudinal evaluation
• Supports care coordination by enabling cohorting of populations
• Linkage, cleaning, transformation of source datasets including primary care data
• Data dissemination in optimised format that analysts can easily utilise
• Benchmarking with National Segmentation Dataset built for NHS England
• Dataset enables analysts to undertake configurable risk stratification and forecasting

£150,000 a licence a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@outcomesbasedhealthcare.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

378759379339627

Contact

Rupert Dunbar-Rees
07946 178 596
info@outcomesbasedhealthcare.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: 1. Client must have legal access to data for segmentation ; 2. Updates are dependent on timely access to data ; 3. Accuracy depends on access to multiple linked data sources
• System requirements:
  • Modern browser which is internet enabled
  • SQL/Relational Database

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 24h on business days.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: Level 0 support is offered in the form of documentation detailing the product/s. Level 1 is any support required above and beyond this and will be based on the rate card.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Basic training is included in the initial purchase of the cloud software. Additional support, training and client coaching can be purchased via services provided in lot 3 (cloud support) if required. This is offered through virtual/online channels currently.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data extraction is provided only as part of the contracted services. There is no additional data extraction at the end of the contract.
• End-of-contract process: No further data refreshes will occur, and access is removed.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Segment and subsegment configuration of the Segmentation Engine can be customised based on options made available by OBH. OBH support this customisation during the implementation phase of work with agreed stakeholders.

Scaling

• Independence of resources: A 99.99% uptime SLA is in place with the hosting server provider, where relevant. Servers can be resized when usage increases beyond required levels. Independent servers can be provided for users at the prevailing rate when requested.

Analytics

• Service usage metrics: Yes
• Metrics types: Depends on the exact product selected, but typically resources, active users and/or population coverage.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: There is no functionality to export data with selection of the Segmentation Dashboard or Report.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: OBH can also receive client data into our secure cloud environment using encrypted secure file transfer protocol (SFTP)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: For products delivered to client infrastructure, availability is in line with client arrangements.
• Approach to resilience: Multiple servers are load balanced when required. In addition, there is a contractual commitment from the server provider for any required uptime. For products delivered to client infrastructure, resilience is in line with client arrangements.
• Outage reporting: For products delivered to client infrastructure, outage reporting is line with client arrangements.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: There is no separate management interface. Support channels are restricted by direct contact with individuals including email.
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: There is no separate management access for this service.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: DSP Toolkit Certificate

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: OBH ensures that all members of our staff are aware of, and comply with, relevant legislation, including the Data Protection Act and more recently, General Data Protection Regulation. In addition, OBH maintains policies which describe the principles of information security management and how these shall be implemented within OBH. OBH will assist staff to identify and implement information security as an integral part of their day-to-day role within the company. OBH will also safeguard information relating to staff and clients under the control of the company. OBH have a current NHS DSP Toolkit completed registration and ICO registration.
• Information security policies and processes: OBH holds its own Information Security and Information Governance policies with all staff undergoing the most appropriate data governance training for their roles. In addition, OBH has a DSP Toolkit Certificate.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration is managed as part of the installation process for a Buyer and any changes are made after communicating to Buyers about expected impact, if any. Any requirements changes are analysed for impact assessment and for budgetary considerations.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Potential threats are assessed and managed through a variety of means. These include security software running on servers as well as third party hosting providers assessing threats and scanning hardware. Patches can be deployed as quickly as same day, depending on the required solution. Monitoring on the hosting servers will also report potential threats directly to OBH staff.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Monitoring on servers report potential issues and compromises on a regular basis. This monitoring allows OBH staff to action any relevant response within minutes of any potential issue, if required.
• Incident management type: Supplier-defined controls
• Incident management approach: The OBH Information Security Policy defines the incident management process. Incidents are reported to the SIRO or IG lead (depending on the nature of the incident) and these are recorded, analysed and investigated.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  OBH® are committed to contributing towards the net zero target. We are already a low-emission, paper free digital business. Our core products are purely digital - the OBH Segmentation Engine and OBH Outcomes Platform - and therefore as a business we have a low carbon footprint. We have been ‘paper-free’ as an organisation for a number of years, with all operations conducted digitally (e.g. from invoicing, to payroll, to day to day management). ; ; Since pre-2020, we have adopted a hybrid working model. First working one day remotely, before moving to a fully ‘hybrid’ model. Our regular pattern now is 2 days in the office and 2 days working remotely. In 2022 we also introduced a 4-day week productivity policy, meaning the team do not commute to the office on Fridays. These changes contribute to our reduced emissions from less commuting. Where the team do commute into the office, public transport is encouraged and we have recently introduced a cycle to work scheme. ; ; In the office environment, green behaviours and sustainable practices are encouraged and part of our organisational values. The office is set up with recycling bins, and we encourage practices to reduce waste.

  Covid-19 recovery

  As an organisation, OBH actively supports COVID-19 recovery through our work with NHS clients. During the pandemic we were in a unique position to work with NHS England on the COVID recovery response. In 2019, OBH and NHSE built the longitudinal National Bridges to Health Segmentation Dataset, covering over 60 million people in England. During the pandemic, using this Dataset, OBH were able to support NHSE's care planning for ‘Cohort 6’ and ‘At Risk’ groups within the population (as per JCVI guidelines). This allowed a rapid response used for planning the vaccination programme and evaluation of uptake. In addition, OBH developed a robust ‘ethnicity’ derivation and used the National Bridges to Health Segmentation Dataset to support the Covid-19 response, outcomes analysis and pandemic recovery planning.; ; There have been several examples of where this data has been used to monitor and address population level changes in HEALTHSPAN® throughout the pandemic and during recovery, by local NHS areas. In addition changes in falls rates and respiratory exacerbations have been monitored over the pandemic, with a view to evaluating the impact of any interventions put in place to address any pandemic- related adverse changes.

  Tackling economic inequality

  Partnerships, community engagement and collaborations: ; As an organisation, OBH has a history of creating opportunities, supporting economic growth and sharing learning to support the health and care sector. Over the past 10 years, OBH has established a ‘clinical associates network’ - hosting events, networking and learning opportunities for clinicians to hear more about ‘outcomes’ and PHM. The three co-founders and senior team members all contribute towards various pro-bono teaching and sector/ industry forums. ; ; OBH contributes to international work on Outcomes, e.g. our CFO is VP of the European Association for Value Based Healthcare and a member of the Advisory Board for IBRAVS – The Brazilian Institute for Value in Healthcare (unremunerated role). Members of the OBH team are active members of various industry networks, for example Cambridge Health Network and previously contributed for the All Party Parliamentary Group for Longevity. ; ; Innovation and value in the supply chain; Our products are an example of innovation and disruptive technologies in the supply chain. In 2021, OBH won a Queen’s Award for Enterprise in the Innovation category. As an SME, we actively look to ways to improve diversity in our workforce, create new roles and skills in the health sector, and opportunities for further entrepreneurship, economic growth and business creation. ; ; Continuous learning organisation; We are a continuously learning organisation. For example in mid-2022 we enrolled on a pilot to test the four-day work week along with 60 other companies. To make this a success, we had to actively work on our productivity and our approach to organisational learning. This has provided opportunities for team members to volunteer their time to charitable organisations during the working week.

  Equal opportunity

  Our approach to tackling workforce inequality is multi-faceted. Here are some key ways in which we tackle workforce inequality in our organisation.; - Diverse hiring practices and equal opportunities: We follow diverse hiring practices by ensuring that our recruitment processes are as free as possible from bias. We conduct structured interviews to focus solely on skills and qualifications, promoting a fair assessment of all candidates. ; - Review of HR policies: We are currently working with expert retained HR suppliers (Peninsula Ltd) who review all our policies and guidance and ensure they endorse our commitment to equality, in addition to providing 'on the spot' advice to ensure that we are adhering to the latest legislation and best practice guidance on all HR and staff related matters. ; - Enhanced support offer for all staff: we have recently introduced an employee assistance programme and package of wellbeing support for the whole team. ; - Inclusive workplace culture: We cultivate an inclusive workplace culture where all employees feel valued, respected, and empowered to contribute their unique perspectives.; - Flexible work arrangements: we offer flexible work arrangements such as hybrid working and accommodate flexible working requests, accommodating various requirements within the team. ; - Equal pay and benefits: as a small company, pay equity is important for us. Our compensation and benefits packages are designed to ensure parity, regardless of background.

  Wellbeing

  At OBH® we care about improving people’s lives and developing ways in which health and care systems like the NHS can focus on what matters most to people. ; ; Our core business is producing whole-population, linked, longitudinal datasets to segment and risk stratify populations. By using the OBH Segmentation Dataset and Associated Data Products, our clients are able to identify groups of individuals with similar health needs, develop targeted interventions and improve outcomes. OBH’s unique HEALTHSPAN measures are used by health systems to measure how successful they are at keeping their population ‘healthy/well’. The benefit of these products for the NHS is to ensure effective use of resources and better health and wellbeing outcomes. ; ; OBH places a strong emphasis on the involvement of patients, their families, and carers, alongside stakeholders such as NHS commissioners and providers, to identify local priorities, select and co-produce improved outcomes. ; ; Our values around health and wellbeing are also reflected in our organisational culture and how we operate internally. OBH is committed to promoting a healthy and positive work environment for the team. Here are some examples of how we support health and wellbeing:; We offer regular team away days, previous team activities have focused on wellbeing - such as a workshop on improving digital habits, meditation and mental wellbeing sessions, and other skills and wellbeing development workshops. We also offer health insurance, an employee assistance programme and a broad package of wellbeing support. ; Work life balance - we have a productivity policy in place, and work a 4 day week working model which supports good work-life balance. We also run a hybrid working model.; Healthy workspace- we have recently invested in a new ‘informal’ breakout space including indoor plants, dining space and informal seating which encourages breaks and social interactions throughout the day within our team.

Pricing

• Price: £150,000 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@outcomesbasedhealthcare.com. Tell them what format you need. It will help if you say what assistive technology you use.