Chakray UK Ltd
Boomi Integration Services
Chakray is a Boomi iPaaS reseller and professional services partner.
Boomi is a market-leading, low-code, enterprise iPaaS solution that offers an intelligent integration and automation solution built upon a self-managing, self-learning and self-scaling platform.
Chakray's Boomi integration services include: consultancy, supply, analysis, design, implementation, development, maintenance and support.
Features
- Analysis and Requirements Gathering
- Enterprise and Solutions Architecture
- Delivery
- Support
- Training
- Boomi Reseller
- Boomi iPaaS Deplyoment
- Professional Serivces
Benefits
- Experienced Boomi partner with track record and certification
- Deep expertise across the integration landscape
- Boomi implementation and development on prem, cloud or hybrid
- Flexible options on Boomi support model
- Experience working with Boomi deployment in high security environment
- DevOps capability
- Agile deployment
- High availability solutions for critical environments
- Boomi platform set-up, onboarding and integration management
Pricing
£475 to £1,500 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at thomasv@chakray.co.uk.
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Framework
G-Cloud 14
Service ID
3 7 8 7 8 5 6 5 9 2 9 8 4 0 5
Contact
Chakray UK Ltd
Thomas Valaitis
Telephone: 01926 298195
Email: thomasv@chakray.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
We provide enterprise agile or traditional waterfall based service models. Our enterprise agile methods have a foundation in scrum and kanban but also SAFe (Scaled Agile Framework) so that we consider the whole enterprise when approaching agile projects.
For a traditional waterfall approach we provide business analysts and togaf certified solution architects to define and plan the change and then project managers, solution designers and engineers to deliver the project.
We also provide QA and testers to ensure the quality of the deliverable. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- We provide our clients with training from a range of certified Boomi professionals to enable them to deliver against their requirements and minimise the time to value. Training is offered to customers for all Boomi components and deployment environments and can be tailored to their specific needs, policies and budgets.
- Training is tied to specific services
- Yes
- Services the training service works with
- Boomi
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Chakray uses Analysts and Architects to help understand and document the integrations and APIs that need to be migrated and deployed to the Boomi platform. The approach involves the production of both a High Level API/Integration design document, followed by a Low Level Integration flow/API design. The initial API and/or Integration could then be deployed to the Boomi Development environment when ready. The aim would be to focus on 1-2 APIs or integrations for initial delivery and to prove the platform operations and support. During initial handover to BAU, the API and Integration team would move on to designing and developing the next APIs and Integrations in scope.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- At Chakray, quality assurance is integral to our service delivery and organisational ethos. Our comprehensive approach to quality assurance (QA) is built on rigorous, internationally recognised standards, continuous improvement, and stakeholder engagement, ensuring that our solutions and services meet and exceed client expectations.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- GBEST
- CHECK
- CREST
- Tigerscheme
- Cyber Scheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We have 2 dedicated support centres worldwide and also provide onsite support for clients. We provide up to 24/7 support service offerings and have packages from ticket based incidents to fully managed services.
Service scope
- Service constraints
- There are no known constraints to this service
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
-
Boomi support can be completely tailored to customers needs but the standard offering is :-
P1
Response within 30 minutes
Ticket update every 1 hour
Target Fix 4 hours
P2
Response within 2 hours
Ticket update every 4 hours
Target Fix 8 hours
P3
Response within 4 hours
Ticket update every 1 days
Target Fix 2 days
P4
Response within 24 hours
Ticket update every 2 days
Target Fix 5 days - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- Slack, Teams and Skype
- Support levels
-
Boomi support can be completely bespoke on request, but our standard offerings are :-
P1
Response within 30 minutes
Ticket update every 1 hour
Target Fix 4 hours
P2
Response within 2 hours
Ticket update every 4 hours
Target Fix 8 hours
P3
Response within 4 hours
Ticket update every 1 days
Target Fix 2 days
P4
Response within 24 hours
Ticket update every 2 days
Target Fix 5 days
24/7 support is available either dedicated or on call
Technical Account Manager is available on request
Support can be remote or onsite if required
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Boomi
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 30/08/2024
- What the ISO/IEC 27001 doesn’t cover
- All parts of our service are covered by ISO/IEC 27001 certification
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Chakray is committed to identifying and complying with any legal and other relevant requirements related to the environmental impacts of its operations. We seek to minimize the negative environmental impact of our business activities. These include greenhouse gas emissions from energy consumption in our offices and business travel; our waste and IT asset management; and our procurement activities.
We establish sound environmental management by:
- Meeting or improving upon relevant legislative, regulatory and environmental codes of practice.
- Developing objectives that target environmental improvements and monitor performance by regular review.
- Consider any environmental issues in the decision-making process.
- Developing a relationship with suppliers and contractors so that we all recognise our environmental responsibilities
- Continuity educating our staff so that they carry out their activities in an environmentally responsible manner.
We provide for the effective use of resources by:
- Promoting waste minimisation by recycling or finding other uses of by-products whenever
economically viable.
Promoting the efficient use of resources, energy and fuel throughout the company’s operations.
We co-operate with:
- The communities in which we operate.
- The government, regulatory bodies and other interested parties with the shared vision of being a
good and trusted neighbour.
We use and adapt our capabilities and expertise to help our clients reduce their environmental impact and meet their environmental objectives.Covid-19 recovery
Chakray is committed to building back from the COVID-19 pandemic in a way that prioritises the well-being of our community and fosters a more just and resilient society. We recognise the social and economic hardships caused by the pandemic, and we believe recovery efforts must address these challenges head-on.
Our core social values in COVID-19 recovery are:
- Inclusive Growth: We will create opportunities for everyone to participate in the economic recovery, with a focus on supporting those disproportionately affected by the pandemic, such as unemployed individuals, minority groups, and small businesses.
- Mental & Physical Health: We will prioritise the mental and physical health of our community by promoting healthy workplaces, providing access to mental health resources, and supporting initiatives that reduce the burden on healthcare systems.
- Building Resilience: We will invest in programs and infrastructure that strengthen our community's ability to withstand future crises. This includes fostering social cohesion, promoting sustainable practices, and creating a skilled workforce prepared for a changing world.
We will achieve these goals by:
- Employment and Training: Offering job training programs, creating new employment opportunities, and prioritising hiring from underrepresented communities.
- Community Support: Providing resources and assistance to vulnerable populations, including mental health services, food banks, and childcare support.
- Adapting Work Practices: Encouraging flexible work arrangements, promoting safe workplaces, and adopting sustainable commuting options.
- Investing in Innovation: Supporting research and development initiatives that address public health needs and build a more resilient future.
Chakray believes that a socially responsible approach to COVID-19 recovery is not only ethical but also good business. By prioritising social value, we can build a stronger, more equitable, and more prosperous community for all.Tackling economic inequality
Chakray are national living wage employers. Chakray recognises that recompense for work should allow those working for or with Chakray to a decent standard of living without dependence on outside subsidies.
Chakray recognises that payment of the living wage gives a variety of benefits which may include:
- Staff retention and reduced turnover;
- Increased employee engagement;
- Reduced absenteeism;
- Increased commitment to the organisation;
- Ethical employment practices; and
- A contribution to reduction in poverty affording people the opportunity to provide for themselves and their families.Equal opportunity
Chakray is an equal opportunities employer. We treat our people fairly and equally and are committed to promoting equal opportunities in employment. We want you to work in an environment which embraces diversity and is free from discrimination and harassment.
We believe that all our employees have something to contribute to the overall success of the business and that this can be achieved through our encouragement and support. In partnership with employees and our leaders, we will continue our journey to develop a culture that upholds the benefits of diversity and inclusion so that in years to come our business will physically reflect and represent a more diverse and inclusive workforce from the top down. Our strategy includes some amazing initiatives in respect of disability, ethnic minorities, gender, LGBT+ and mental health.Wellbeing
Chakray is committed to promoting and supporting the wellbeing of all of its employees, to create an inclusive culture which focuses on prevention, and where issues are identified, minimised and managed before they have a detrimental impact on employees.
Chakray's approach to employee wellbeing can help:
- Raise awareness and provide guidance on issues relating to health and wellbeing in recognition of Chakray's role in improving employees health
- Encourage the adoption of a proactive approach to prevent and minimise the risks associated with poor health and wellbeing within the workforce
- Create a supportive environment that enables employees to be proactive in supporting their own health and wellbeing;
- Support an improvement in the engagement score for Health and wellbeing in the Staff Survey.
- Foster a thriving workforce, which can deliver on its objectives;
- Achieve increased employee engagement, productivity, retention and recruitment;
- Reduce stigma against wellbeing issues, and overall reduced sickness absence, presenteeism and leavism.
All matters relating to an employee’s wellbeing will be treated in confidence, except where it may be necessary to break confidentiality to preserve the wellbeing of employees.
Chakray recognises that the diversity of its workforce may give rise to different wellbeing needs.
Chakray is committed to ensuring that employees have access to a variety of support services and will signpost to appropriate professional help.
Chakray recognises that the environmental conditions in which employees work may have an impact on their wellbeing.
Where employee wellbeing issues remain unresolved, employees are encouraged to contact HR.
Chakray recognises that wellbeing issues may lead to time off from work, however it will endeavor to support employees staying in work, if it is agreed that it is in their best interests to do so.
Pricing
- Price
- £475 to £1,500 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at thomasv@chakray.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.