Feel Created LTD

WordPress cloud hosting and maintenance support

We offer specialist, optimised hosting for WordPress websites with maintenance options. Hosting is held within a secure, London-based, managed cloud environment. Maintenance options are available which are completed by our in-house team. All options include regular back-ups of the websites and a managed process to ensure a smooth update process.

Features

• Cloud hosting in a London-based environment
• Managed server solution
• Regular server security updates
• WordPress website management
• Managed website updates
• Regular back-ups taken every 24 hours
• DNS served via Cloudflare for security and performance benefits
• Website uptime monitoring
• Staging and development environments included
• SSL certificates included

Benefits

• A dedicated UK-based team with quick response times
• Various maintenance frequency options
• Secure UK-based hosting
• Swift response times to enquiries based on our SLAs
• Website data encrypted at REST
• Backups taken before updates for swift rollback points
• Optimised WordPress hosting for maximised performance
• Comprehensive online training, recorded and made available to you
• Fully scalable to match requirements

£200 a unit a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@feelcreated.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

379187218624732

Contact

Ian Long
01924 802 185
hello@feelcreated.com

Planning

• Planning service: Yes
• How the planning service works: We work with our clients to find the optimal level of maintenance for their WordPress website, from twice monthly to daily. this includes back-up levels and traffic based on analytical data (provided by the client though we can assist in identifying this). ; ; Additional aspect can be added to the service, which would be identified by working with them client, including ongoing SEO and performance audits, social account management or general purpose hour support.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: WordPress optimised web hosting

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We can help our clients migrate to our service. This begins with an initial consultation with them, followed by more in-depth code and database analysis to identify the suitability of the suggested service. Once the service is confirmed as acceptable by our client we will take care of full migration and set-up of all aspects of the service
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Audits of the website, including SEO and performance audits can be included in the service with time for suggested updates also being included.; ; We also offer a comprehensive SLA.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Our maintenance services are fully managed, taking the hassle out of day-to-day website maintenance for our clients and ensuring the stability of the website. support includes regular back-ups as well as hosting on a WordPress-optimised server solution held on a UK London-based Cloud server within an ISO 27001:2013 certified data centre managed by our server supplier. The server receives regular security patches and data is encrypted at REST. ; ; DNS is served over Cloudflare for additional security and performance benefits. Options for audits of the site can also be included.

Service scope

• Service constraints: The service is subject to our terms of business which can be found on this page.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We aim to respond to all queries within 2 hours and action timeframes as specified below, during normal working days (Monday - Friday, 9am to 5pm). Requests made on a weekend would be responded to as soon as possible.; ; Severe / Urgent Priority Issue:; 8 Hours (within normal working hours. A key contact would also be supplied for such eventualities); ; Medium Priority Issue:; 2 Working Days; ; Low Priority Issue:; 5 Working Days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: As standard, support is offered including security patch updates within the cloud hosting and support aspect of the services.; ; Management of the WordPress installation is included and subject to the chosen frequency of the selected package.; ; Additional levels of support are available with 'general purpose' hours can be purchased at an additional cost

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Data centre provider for website hosting is ISO 27001:2013 certified

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We're committed to operating as a carbon-neutral supplier (through our own calculations) with a long-term target to become formally accredited. We offset unavoidable carbon through Ecologi's carbon offsetting scheme and we plant trees every month too. We advise our clients to reduce the carbon footprint of their website builds by request and hosting websites on our green hosting service.

  Tackling economic inequality

  We are committed to working with local suppliers where necessary. We also offer work experience placements or internships and are committed to utilising apprenticeship schemes as possible.

  Equal opportunity

  At Feel Created, we are fully committed offering equal opportunities in the workplace. We believe that all individuals deserve to be treated with respect and fairness, and our policies reflect this ethos. We provide equal employment opportunities to all applicants and employees without regard to age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, color, nationality, ethnic or national origin, religion or belief, or sexual orientation. We are committed to fostering a culture where everyone's talents are valued, and opportunities are available to all on the basis of merit and potential.

  Wellbeing

  Feel Created acknowledges its responsibility to safeguard the health, safety, and wellbeing of everyone impacted by its operations, whether on its own property or at client sites. Our approach to wellbeing includes: Mental Health Awareness Recognising the growing importance of mental health awareness we will provide support to our team as needed. We also encourage our team to break away from their screens and go for walks or have walking meetings within the National Trust grounds of our office environment. Regular Check-Ins Employee wellbeing is an integral part of our performance management. Regular one-on-one meetings and check-ins prioritise wellbeing alongside performance objectives and goal setting. Healthcare and general benefits We have established a scheme for our employees to be able to reclaim money against healthcare expenses, such as the purchase of glasses, dental care and other treatments. The scheme also gives access to discounts at various shops. In addition, we actively review our approach to health and safety to ensure our commitments to wellbeing are met.

Pricing

• Price: £200 a unit a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@feelcreated.com. Tell them what format you need. It will help if you say what assistive technology you use.