Fordway

Microsoft 365 Assessment

Service to ensure that organisations are using all capabilities of Microsoft 365 suite. Fordway will ensure full value of the licences held and these are appropriate to the business requirements. Enabling key areas like; Security and Compliance, Information/Threat Protection, Identity and Access Management, eDiscovery and auditing.

Features

• Independent review of M365 licence usage and deployment progress
• Aligns optimum M365 licence for the organisations requirements
• Ensures all products and tools within M365 are used
• Retirement/cost savings of third party products where M365 provides capability
• Updated security and compliance capabilities
• Includes review of Azure AD Identity Protection and security scanning
• Comprehensive configuration review of existing M365 deployment
• Security review of deployment against Microsoft Secure Score
• Services aligned to NCSC Blueprint for M365 configuration

Benefits

• Comprehensive Microsoft 365 assessment
• Optimise business spend on licences (Microsoft & third party)
• Collaboration with in-house IT staff, working with not against them
• Take advantage of latest products and technologies
• Understand the requirement for legacy licencing
• Clear recommendations and costed options on how to improve licences
• Independent review with no predetermined outcomes
• Integrated Sentinel and MS Secure Score analysis and remediation
• Maximise enhanced features within Microsoft 365 subscription
• Services aligned to NCSC Blueprint

£300.00 to £975.00 a person a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@fordway.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

379232446945179

Contact

Richard Blanford
01483 528200
tenders@fordway.com

Planning

• Planning service: Yes
• How the planning service works: 1) Review current licences both MS and third party; 2) Understand business requirements; 3) Review latest features with business and IT; 4) Provide recommendations and options with costs to deliver; 5) Provide resources as required to deliver approved solution
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft 365
  • Office 365

Training

• Training service provided: Yes
• How the training service works: Training defined as part of service migration planning. Ad-hoc, online and classroom training provided in line with client requirements
• Training is tied to specific services: Yes
• Services the training service works with:
  • MS Office 365
  • MS Intune
  • MS Azure
  • MS Power BI

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: 1) Review services to be migrated into cloud or to be set up; 2) Service implementation and migration planning ; 3) Managed migration from existing service where needed; 4) High level and Low level design process as appropriate; 5) Service transition to in house or Fordway support, as applicable, once service migrated
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Microsoft 365

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: QA and testing agreed as part of service migration planning and delivery

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Security Monitoring and Event Analysis (as a Service)
  • PSNA approved security hosting and design
  • List N (Nuclear) Certified organisation and facilities
  • Security incident remediation
  • Microsoft 365 Security and Compliance
  • Microsoft Azure Security and Compliance
  • AWS Security Centre management
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: All Fordway G-Cloud services; MS Office 365; MS Azure; MS Power BI; MS Intune; Amazon Web Services; Google G-Suite

Service scope

• Service constraints: UK service

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 incident 24 x 7, 15 minute response. ; Priority 2 incident 24 x 7, 1 hour response Priority 3 incident 12 x 5, 4 hour response.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Assistive technologies supported by MS Teams
• Support levels: Defined according to SLA required.; P1 - major service impact; P2 - significant service impact; P3 - individual users impacted; P4 - no user impact/information ; Technical Account management available, service cost dependent on scope of requirements

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: 14/03/2022 (recertification) original certification March 2008
• What the ISO/IEC 27001 doesn’t cover: ISO27001/27017/27018 Scope of certification available on request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • List N (Nuclear Industry)
  • PSN Code of Connection and Compliance
  • PAS555
  • NHS IGSoC
  • ISO27017
  • ISO27018
  • GCloud Assured

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Using Cloud offers considerable efficiency and consumption savings compared to running in house, on premises and hosted environments

Pricing

• Price: £300.00 to £975.00 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@fordway.com. Tell them what format you need. It will help if you say what assistive technology you use.