AJACO

Testing and Test Support Services

AJACO are on point to provide Testing Services to support project delivery. Service lines supported include Quality Assurance Testing, Technical Trials, User Acceptance Testing, Operational Acceptance Testing, Pilot Testing and Performance Testing. AJACO work in collaboration with all service providers and all levels of management to ensure projects are delivered.

Features

• Moderating Prospective Vendors
• Programme and Project Planning
• System Design and Assurance
• Test Planning and Scoping
• Test Trialling and Reporting
• Test Assurance and Reporting
• User Acceptance Testing and Reporting
• Pilot Testing and Business As Usual Test Support
• Defect, Issue and Observation Management
• System and Service Troubleshooting

Benefits

• Identifying and resolving issues before software or systems become operational
• Detection and resolution of issues with legacy systems
• Provides a root cause analysis which improves efficiency
• Confidence building and reassurance to the client and project team
• Provides a structured approach and recommendation to the decision maker
• Reduces business risk and costs during and following service completion
• Positively contributes to establishing and maintaining support requirements

£300 to £900 a person a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at services@ajaco.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

379484843265121

Contact

Ajay Nehra
01344838090
services@ajaco.uk

Planning

• Planning service: Yes
• How the planning service works: AJACO and their associate partners are able to provide planning services for the implementation of cloud hosting or cloud software. This is achievable via experienced Design and System Architects who have extensive experience built up from when Cloud computing was initiated. AJACO have experience working with public service organisations whom have all benefited by our services. This same approach provides AJACO with the ability to ascertain service correctness from both a security architecture perspective but also from the client's perspective. AJACO work proactively with our clients assisting, guiding, recommending and supporting the development of business, functional and non-functional requirements to form the basis of all projects we are engaged with.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Cloud Computing (Office 365)
  • Mobile Device Management
  • Mobile Threat Management

Training

• Training service provided: Yes
• How the training service works: AJACO are able to assist the client by providing supplementary on-site training targeted to end users based on: ; ; a) new systems introduced; b) changes to ways of working ; c) refresh to current processes.; ; The above is also supported by relevant user guidance notes and frequently asked questions which act as an aid for end users to follow.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Office 365
  • Mobile Device Management
  • Mobile Threat Management

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: AJACO assist buyers in migrating either to the cloud or between cloud services by providing Test Migration services. Once Business, functional and non-functional requirements have been identified AJACO once engaged are able to establish a Baseline of how services are functioning in the current climate. By repeating these Tests once the new solution has been impelemented AJACO are able to identify what has changed and also assist in determining whether the change was as expected by liaising with technical resources to ensure compliance is maintained.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Office 365
  • Mobile Device Management
  • Mobile Threat Management

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: AJACO assist buyers do Quality Assurance by verifying whether products and services introduced by Suppliers meet specific requirements. Right from the offset of prior to the commencement of any project AJACO are on point to assist the buyer with any supplier bid process to ensure suppliers are able to meet the buyers expectations of delivering quality products and services. On project startup AJACO work with both buyers and suppliers to agree a set of requirements to be delivered. During development of products and services AJACO work alongside buyers and suppliers to ensure deliverables meet expectations and requirements by carrying out Witness Testing, Initial Technical Trials, User Acceptance Testing or/and Live Commission Trials and Pilot Testing prior to any formal release into service. By assisting the Buyer to establish or agree a set of baseline performance data, identifying usage and threshold data of current systems, AJACO work with both buyers and suppliers to carry out performance testing. AJACO use this performance data to analyse and report against Baseline statistics and recommended thresholds including buyer and supplier data where available to ensure correctness of information is reported to enable all parties to make conscience decisions to support ongoing and future requirements.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: AJACO Support Cloud Hosting and Software Services (Office 365) by providing Testing Support services to validate and support the usage of the same. AJACO's Managed Services include test assurance of products and services introduced into the Cloud through participation of Initial Technical Trials, User Acceptance Testing, Live Commission Trials, Pilot Testing and Business As Usual. AJACO also support Mobile Device Management and Mobile Threat Management Systems Hosted in the Cloud from a Test Assurance perspective.

Service scope

• Service constraints: AJACO do not currently provide an End User Helpdesk service support for third party introduced systems.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response times are the same at weekends. We are able to provide 24 hour support if required.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Monday to Friday (excluding Bank and Public Holidays); ; 1st Line Telephone Support - whilst service consultants are on-site (no extra charge); 1st Line Telephone Support - whilst service consultants are off-site (refer to weekend rates below) ; 2nd Line Telephone Support - whilst service consultants are on-site (no extra charge) Assuming issue queried can be resolved; 2nd Line Telephone Support - whilst service consultants are on-site (no extra charge) Issue Pending.; ; Saturday ; £500 per day per consultant; ; Sunday ; £1000 per day per consultant; ; We recommend non urgent issues to be raised during a weekday for the benefit of cost control.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  AJACO have five commitments to helping to combat against climate change: 1. Measuring and analysing greenhouse gas emissions 2. Encouraging sustainable commuting 3. Reducing wastage in the workplace 4. Investing in greener equipment and infrastructures 5. Reducing value-chain emissions.

  Covid-19 recovery

  AJACO have five commitments to support Covid-19 recovery: ; ; 1. Prioritising people safety and continuous engagement ; 2. Reshaping strategy for business continuity ; 3. Continuous communication with relevant stakeholders ; 4. Maximising the use of government support policies ; 5. Building resilience for the new normal

  Tackling economic inequality

  AJACO have five commitments to assisting with tackling economic inequality: ; ; 1. Paying staff above market average rates ; 2. Supporting workers with employment benefits ; 3. Providing encouragement and referencing support for asset building ; 4. Providing training support as and when required ; 5. Treating all workers with respect and ethnic equality.

  Equal opportunity

  AJACO have ten ways to adhere to equal opportunity: ; ; 1. Be open about gender pay inequality/equality ; 2. Be aware of unconscious bias ; 3. Acknowledge religious and cultural holidays ; 4. Encourage frequent employee feedback ; 5. Be aware of ageism and strive for a multigenerational workforce ; 6. Have strong anti-discrimination policies (and enforce them when needed) ; 7. Celebrate difference ; 8. Facilitate the use of pronouns ; 9. Identify and eradicate instances of ableism ; 10. Collective responsibility

  Wellbeing

  AJACO have an employee benefit package that enables round the clock support for employee wellbeing. This package covers the seven dimensions of wellness: ; ; 1. Physical ; 2. Emotional ; 3. Intellectual ; 4. Social ; 5. Spiritual ; 6. Environmental ; 7. Occupational

Pricing

• Price: £300 to £900 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at services@ajaco.uk. Tell them what format you need. It will help if you say what assistive technology you use.