OpenOutcomes is a patient-centric digital platform developed in partnership with NHS clinicians for recording PROMs (Patient Reported Outcome Measures) data for multiple clinical specialities.

Analysis of this alongside patient and procedure data allows users to create visualisations and produce insights into how care can be improved.


  • Automatically send links to the patient app via email/SMS
  • Patients view PROMs questionnaires in the patient app
  • Record procedure data and PROMs together within a care pathway
  • See visual representations of a patients recovery vs the average
  • Live dashboard for managing the PROMs workflow
  • Support for multiple clinical specialities via a templating system
  • Powerful reporting allows filtering by many parameters
  • Tools for statistical analysis of data
  • Export data for research purposes
  • Easily integrate with your PAS and authentication service


  • Save time and resource by automating PROMs processes
  • Collect PROMs for a wider variety of specialities and procedures
  • Discover insights into how care can be improved
  • No more paper or spreadsheets
  • Intuitive interface for both clinicians and administrative staff
  • Assess clinicians performance


£20,000 an instance a year

  • Free trial available

Service documents

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G-Cloud 13

Service ID

3 7 9 4 9 2 1 2 9 2 2 5 3 6 4


Telephone: 01612830961

Service scope

Software add-on or extension
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
No constraints.
System requirements
Accessed from PC/tablet/mobile device using browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times will depend on the support contract and also on ticket priority as set by our customer. 1 hour response time is available.
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
We provide 2nd and 3rd line support 9am-5pm weekdays exc. bank holidays primarily via an online ticketing service. We offer telephone support at additional cost. Support typically costs between £1,500-£2,500 per month depending on scale and level of service required. We follow ITIL Service Management processes and our service manager reports monthly to clients on support metrics.
Support available to third parties

Onboarding and offboarding

Getting started
We provide training for new clients along with a range of video help content.

We work with NHS trust IT staff to integrate authentication, communication and demographic services as required.

Additional onboarding services can be provided against the standard rate card.
Service documentation
Documentation formats
End-of-contract data extraction
Available via spreadsheet or database export.
End-of-contract process
Data is available at no cost upon request via either spreadsheet or database export. Other migration and data processing services are available against the standard rate card.

Using the service

Web browser interface
Supported browsers
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
The OpenOutcomes clinician's portal is designed to run via a browser on PC or tablet. The OpenOutcomes patient app is designed to run on PC, tablet and mobile phone.
Service interface
User support accessibility
WCAG 2.1 A
What users can and can't do using the API
Users can use the API to load patient demographic into the system from an external PAS (Patient Administration System).

Users can use the API to authenticate users with an external service such as ActiveDirectory.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
OpenOutcomes is designed to be highly customisable.

Clinical procedures and PROMs/PREMs/other questionnaires can be added to the system through the use of templates.

All further aspects can be tailored to an NHS trust through custom integrations or other customisations on request.


Independence of resources
Servers are load balanced and appropriately sized for future expansion. Dedicated server resources are provided on a per client basis.


Service usage metrics
Metrics types
We provide a real time dashboard for workflows within the application.

Clinicians can see basic reports via the dashboard and use filter options for more advanced reporting.
Reporting types
  • Real-time dashboards
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can export analytics data to a spreadsheet or database upon request.
Data export formats
  • CSV
  • Other
Other data export formats
Database export
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
As per agreed SLAs.
Approach to resilience
Using a UK-based, HSCN approved, Crown commercial service supplier for hosting.
Outage reporting
Direct phone call to clients for high priority outages. Email alerts for planned maintenance. Details included in monthly service reports.

Identity and authentication

User authentication needed
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
The application has role based restrictions which are managed either internally or delegated to an external authentication provider such as ActiveDirectory when required.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
Cyber Essentials
Information security policies and processes
We run a quarterly security audit of our products and systems to mitigate potential security issues.

We monitor for higher priority security issues and typically deal with critical issues within 2 weeks.

Employees are expected to follow the security policies and processes defined on our intranet.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
We have a comprehensive configuration management process comprising the branching, merging and reviewing of code changes with both manual unit testing and automated unit testing via a continuous integration environment.

All changes are managed and approved by the OpenOutcomes steering committee and assessed for quality, security and clinical safety by trained experts. We provide a risk register with each release.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
We have integrated software tools that monitor software components for vulnerabilities as code is built. Server stack software is upgraded regularly as part of our support and maintenance services. Urgent patches are typically deployed within 2 weeks while non-urgent security considerations are looked at as part of our quarterly security review. We receive information regarding threats from component vendors and by monitoring internet security bulletins.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
We use intrusion detection tools that give live alerts. We typically respond to these incidents within a matter of hours.
Incident management type
Supplier-defined controls
Incident management approach
We utilise an ITIL compliant helpdesk to manage incidents through which users can raise issues. We have pre-defined processes for managing and resolving Helpdesk issues including customer communication and escalation.

A monthly service report is provided and reviewed along with a representative of the customer.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Connected networks
Health and Social Care Network (HSCN)

Social Value



OpenOutcomes is designed in partnership with the NHS and has the potential to make a huge contribution to the wellbeing of the UK population. The software provides analytics to clinicians about how people are recovering from medical procedures along with the ability to carry out statistical analysis on the data by cross referencing recovery parameters against data about the patient and the procedure that they had.

Typical insights that may be generated using this data include examples such as "Which hip replacement implant should be used for which type of patient to maximise recovery?" and "What is this NHS trust doing better than others to get such good shoulder surgery outcomes?".


£20,000 an instance a year
Discount for educational organisations
Free trial available
Description of free trial
A free trial is available upon request using test patient data.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.