Routeware Implementation and Support
Routeware implementation and support services are purchased alongside our software solutions. Routeware is the new home for the Webaspx, EasyRoute and ReCollect solutions.
Features
- Implementation services
- Product set-up and configuration
- Product training services
- User support services
- Data migration services
Benefits
- Maximise business value
- Reduce implementation time
- Increase user productivity
- Improve data security
- Enhance business resilience
Pricing
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
3 7 9 9 8 1 3 1 3 1 9 2 3 4 3
Contact
ROUTEWARE LIMITED
Frameworks Team
Telephone: 02031379763
Email: uksales@routeware.com
About your service
- Service categories
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Cloud Support Services
Ongoing Support
- Product support capabilities
Service scope
- Service constraints
- We only support our own solutions.
User support
- Email or online ticketing support
- Yes
- Support response times
- Technical support issues logged through our standard support email or standard support telephone number will receive a response within 1 working day. Where possible a solution will be provided with the response. Where this is not possible, we will liaise with you to diagnose and resolve the fault.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Standard software support and maintenance is offered at no additional cost to the subscription fee. Where users require additional configuration or training on the use of the software then we offer this as a chargeable service.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Pricing
- Discount for educational organisations
- No
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Infrastructure engineer | £1,430.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior business analyst | £1,250.00 | |
| Business analyst | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,500.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- The British Assessment Bureau
- ISO/IEC 27001 accreditation date
- Saturday 20 November 2021
- What the ISO/IEC 27001 doesn’t cover
- N/a
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 859787c7-0ecf-4316-a636-c0bd76237c5c
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 8f70b85c-c9ed-422c-b235-96068dc30cb4
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Volunteering opportunities for staff
-