RTS Communications

Live Audio Video Web Streaming Recording Support for Public Inquiries, Virtual Hearings and Courts

Complete Live Broadcast Web Streaming support allowing video and audio signals to be controlled, delayed, displayed, broadcast and recorded to a content delivery network utilising secure control cloud integration allowing simple operation, cloud recording and storage for public inquiries. Also AI / Real-time transcription and electronic presentation of evidence.

Features

• Complete System Design and Deployment
• YouTube and Facebook Live Integration
• 4K, 1080P (Full HD) and 720P Cloud Streaming Capability
• Cloud Based Content Delivery Network Support
• Cloud based AI Subtitling / Fully Customisable
• Cloud Based Control and Remote Management
• Virtual Hearing Design and Implementation
• Cloud based Video and Audio Recording
• Real Time or AI Transcription and Translation
• Electronic Presentation of Evidence

Benefits

• Easy Deployment and Scalability
• Affordable
• Enhance Communication To A Wider Audience
• Future-Proof Enabling 4K Streaming Capability
• Secure
• Flexibility
• Virtual Hearing Integration for COVID-19 Social Distancing
• Simple Control and Operation

£9,975 an instance

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@rts-av.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

380286366916061

Contact

Stuart Moore
0207 735 2020
gcloud@rts-av.com

Planning

• Planning service: Yes
• How the planning service works: From the initial enquiry, RTS will meet and discuss the streaming solution ensuring that the brief encapsulates the needs and requirements of the end user. The final support service will include total integration including branding or white labelling of customer logos and digital media.; ; Security and bandwidth considerations of the customer owned networking infrastructure will be highlighted included integration of additional services to enable security compliance.; ; RTS offer site based visits prior to customer service implementation.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Teams integration
  • Zoom integration
  • YouTube and Vimeo
  • Chrome, Firefox, Safari, Microsoft Edge and Internet Explorer web browsers
  • Any web enabled device including IOS, Android, Windows and Linux
  • Multiple video conferencing platforms
  • Facebook Live
  • Twitch
  • Existing customer managed content delivery network
  • Desktop, Laptop, Tablet and Smartphone integration

Training

• Training service provided: Yes
• How the training service works: Training of the buyers operational staff will be provided by RTS and will be issued a comprehensive user guide.; ; RTS will provide all relevant training and will offer as a minimum:; ; System operational guidance and support, Basic Troubleshooting Guidance and Training, System Documentation.; ; Additional end user training will be available during the lifetime of the contract.; ; RTS offer managed cloud support for customers who do not have staff to operate and maintain systems.; ; RTS offer online Virtual Hearing training solutions for legal representatives, core participants, Inquiry staff and witnesses.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The complete solution provided by RTS enables buyers to stream to the cloud or between existing cloud services.; ; All major CDN's including Akamai, Amazon Web Services, Wowza Streaming Cloud are compatible with the RTS solution as well as YouTube, Facebook Live and Twitch.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Akamai
  • Amazon Web Services
  • Facebook Live
  • Google Hangouts
  • Periscope
  • Twitch
  • YouTube
  • Wowza Streaming Cloud
  • Custom CDNs
  • Microsoft Azure

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Complete system design and quality assurance / performance testing is an essential component of any cloud based support system.; ; Diagnostic tools can be deployed to measure quality, performance and functionality testing to ensure proper usage across different platforms.; ; Key metrics and analytics for can be recorded for deployment reports and benchmarking during the build phase, live production and during change requests.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: RTS supports cloud hosting or software services through remote access, e-ticketing and telephone help-desk support.; ; Our dedicated support engineers will troubleshoot and quickly identify any issues with the cloud based deployment minimising time consuming onsite support visits unless required as a last resort. Additional support to assist the buyer's support team will ensure a smooth and seamless service delivery.; ; Support engineers will analyse challenges that prevent the system from operating as it was designed and determining whether the problem is a result of a defect or configuration errors.

Service scope

• Service constraints: Customer Network Bandwidth Capacity; Customer Network Connectivity

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: RTS can offer either standard SLA agreement terms or bespoke arrangements based on a buyers needs. On a standard SLA, weekends are not covered but RTS can provide cover should a buyer request support.; ; Standard support features include unlimited phone and email support, where service response time are within 4 hours and include escalations, Monday to Friday, 09.30am - 5.30pm.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: RTS is committed to providing and delivering a professional customer support package for all our range of services.; ; All RTS staff that understand the importance of customer service and have the aptitude and desire to provide customers with effective resolutions on the first contact whenever possible.; ; The dedicated RTS account manager will be responsible for the performance reporting and monitoring of the contract including the efficient delivery of KPI’s and will utilise the analytics and metrics to review the performance of RTS services and staffing of events for the duration of the contract.; ; The technical account manager will work with the buyer to identify support issues and resolution issues should they arise.; ; RTS offer 3 Support Levels which are: Standard Support, Advanced Support, Tailored Support.; ; Additional buyer requests can be incorporated into a tailor support package for Virtual Hearing Implementation and Management.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Our managed AV systems allow remote video and audio participants who are unable to attend sessions in person due to sickness, Covid-19 or just because they are working from home. Remote working considerations should be included in any Wellness action plan.; ; Remote video means that any participants eliminate the need to commute to a physical office can save time and reduce the stress associated with traffic or long commutes.; ; Witnesses also can participate from home reducing stress of giving evidence in person and allows them to engage in a familiar, calm and comfortable environment.; ; In addition, witnesses with medical conditions which would normally hinder them from being included are able to particate in a safe and controlled manner allowing them to overcome fears.; ; By providing access via remote video, the technology can positively contribute to engagement, lowering stress levels and ultimately enhancing personal well-being.; ; Our web streaming services allow viewers to access hearings remotely and watch proceedings without the stress or trauma of attending the hearing space in person.

Pricing

• Price: £9,975 an instance
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@rts-av.com. Tell them what format you need. It will help if you say what assistive technology you use.