Zoho Corporation Limited

ManageEngine Site24x7: AI-powered monitoring and observability platform for modern IT

ManageEngine Site24x7 is an AI-powered observability platform for
DevOps and IT operations. The cloud-based platform’s broad capabilities help predict, analyse, and troubleshoot problems with end-user experience, applications, microservices, servers, containers, multi-cloud, and network infrastructure, all from a single console. With intelligent alerting and zero false positives, users achieve 100% uptime.

Features

• Website monitoring for enhanced digital end-user experience and proactive alerting.
• Infrastructure monitoring to maximise the performance and reliability of infrastructure.
• Application performance monitoring for peak performance and seamless user experience.
• Network monitoring for enhanced visibility into network health and performance.
• Cloud monitoring to optimise workloads in a hybrid cloud setup.
• Cloudspend to simplify cloud cost management and optimise spending effortlessly.
• StatusIQ to display the real-time status of services with end-users.
• Log management for centralised logging and troubleshooting from varied sources.
• Kubernetes and Docker container monitoring for cloud-native apps and workloads.
• Real user monitoring for complete visibility into the user behaviour.

Benefits

• Monitor the availability, performance, and reliability of your websites globally.
• Track the performance of on-premises, virtual, cloud, and cloud-native infrastructure.
• Monitor, troubleshoot, and optimise your applications effortlessly with code-level visibility.
• Monitor network performance, traffic, bandwidth, and configuration from one console.
• Monitor your workloads and services across AWS, Azure, and GCP.
• Receive best practice recommendations and solutions for effective cost optimisation.
• Deliver real-time updates on incidents and maintenance to minimise impact.
• Collect, index, and analyse logs from multiple servers and applications.
• Manage your containerised workloads at node, pod, and cluster levels.
• Get detailed metrics on front-end and back-end performances of apps.

£374 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at zohouk-gcloud@eu.zohocorp.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

380354860166595

Contact

Sreyas Benjamin
+44 2038072092
zohouk-gcloud@eu.zohocorp.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: ManageEngine Site24x7 provides integrations with various other ; 30 third-party services. By integrating your account with these third-party platforms, you can receive alert notifications through your preferred channels, collaborate with your team, automate tasks, and much more. This gives you flexibility and helps you stay updated and manage your resources efficiently.
• Cloud deployment model: Public cloud
• Service constraints: There are no constraints with service being delivered by Site24x7 ; as they align with industry standards and regulatory frameworks relevant; to operations. We have disaster recovery data centres that ensure high availability and access to monitoring data. Also, since there are multiple data centers, the chances of latency are very minimal. With annual planned maintenance drills for both primary and secondary data centers, we ensure the proper functioning of both data centers. ; We adjust firewall policies to allow the necessary domains and IPs for uninterrupted access to the data centers, seamless communication, and real-time monitoring.
• System requirements:
  • On-Premise Poller requires 16GB RAM, 2.5GHZ processor speed.
  • All Windows and Linux operating systems, including 32-bit and 64-bit.
  • Bandwidth usage for basic functioning will be minimal.
  • On-Premise Poller requires 64bit OS type.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The Site24x7 Customer Support SLA outlines commitments for response and resolution times based on subscription plans. Response times vary from 1 hour for critical issues to 24 hours for low-priority concerns. Resolution times range from 4 hours for critical issues to 72 hours for low-priority cases. The available support channels include phone, email, chat, and ticketing, along with the support window and target resolution timeframes. SLA defines critical issues, major incidents, and other classifications to ensure timely and effective support delivery. Site24x7 strives to maintain high-quality support services with highly qualified technicians to meet customer needs and expectations 24/5.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users can conveniently access the chat window on our website for support, presales, and sales inquiries. It serves as a straightforward method to initiate communication with our support team and inquire about presales and sales-related matters. By accessing the chat window directly on our website, users can engage with our representatives in real time without the need for additional software or navigating to separate platforms. ; ; Additionally, the chat window serves as a user-friendly interface where users can interact with our knowledgeable representatives, ask questions, and receive immediate responses. Whether users require technical support, have questions about product features, or are interested in making a purchase, the chat window on our website provides a convenient means of communication.; ; On holidays and weekends (excluding Sundays), unanswered chats transition into support tickets within our ticketing portal, guaranteeing prompt attention to inquiries. However, on Sundays, a dedicated support technician is available to manage chat requests immediately. With support readily available, customers can rely on consistent service availability, fostering trust and loyalty. Issues are promptly addressed on chat with instant solutions or converted to tickets if they require debugging. These contribute to a positive customer experience and reinforce the company's commitment to providing excellent support.
• Web chat accessibility testing: To assist users in getting started with our service, we offer an evaluation account that allows them to log in and explore the product for 30 days. This provides users with ample time to familiarise themselves with the features and functionality of the service before making a commitment. Additionally, we offer comprehensive resources to guide users through the onboarding process and help them maximise their experience.; Our support materials include a detailed user guide, a troubleshooting guide, and video tutorials that offer step-by-step instructions on using the service effectively. Users can also access a comprehensive demo account to gain hands-on experience and explore various features in a simulated environment. Furthermore, our Learning Management System (LMS) portal offers a structured approach to learning, with curated tutorials and resources to enhance user understanding.; In addition to these resources, we proactively engage users through a series of informative mailers designed to provide tips, tricks, and best practices for utilising the product. This ongoing communication ensures that users stay informed and empowered throughout their journey with our service. Overall, our comprehensive approach to user support aims to facilitate a smooth and successful onboarding experience, allowing users to realise the benefits of our product quickly.
• Onsite support: Yes, at extra cost
• Support levels: We have Classic support and Premium support. Response times vary from 1 hour for critical issues to 24 hours for low-priority concerns. Resolution times range from 4 hours for critical issues to 72 hours for low-priority cases. The available support channels include phone, email, chat, and ticketing, along with the support window and target resolution timeframes.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: To assist users in getting started with our service, we offer an evaluation account that allows them to log in and explore the product for 30 days. This provides users with ample time to familiarise themselves with the features and functionality of the service before making a commitment. Additionally, we offer comprehensive resources to guide users through the onboarding process and help them maximise their experience.; Our support materials include a detailed user guide, a troubleshooting guide, and video tutorials that offer step-by-step instructions on using the service effectively. Users can also access a comprehensive demo account to gain hands-on experience and explore various features in a simulated environment. Furthermore, our Learning Management System (LMS) portal offers a structured approach to learning, with curated tutorials and resources to enhance user understanding.; In addition to these resources, we proactively engage users through a series of informative mailers designed to provide tips, tricks, and best practices for utilising the product. This ongoing communication ensures that users stay informed and empowered throughout their journey with our service. Overall, our comprehensive approach to user support aims to facilitate a smooth and successful onboarding experience, allowing users to realise the benefits of our product quickly.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Users can extract their monitor configuration data from the client. They can get the data from the respective data centers directly. There are no restrictions on the number of monitor data that they can extract, however, they may have to do it in batches.
• End-of-contract process: Monitors will get suspended initally and will be deleted after a period of 30days.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: ManageEngine Site24x7 mobile app offers unified functionality across desktop and mobile platforms. Monitor website, server, and application performance effortlessly on the go, with support for a wide range of monitors, including website, internet services, website security, server, database, Microsoft applications, Docker, Kubernetes, VMware, application performance, real-user, cloud monitors, and plugin integrations. Receive instant alerts via push notifications, enabling swift issue resolution and reducing mean time to repair (MTTR). Engage in collaborative discussions with teams using Zoho Cliq integration, ensuring efficient communication and problem-solving directly from the Site24x7 app. Stay connected, informed, and responsive with all-in-one monitoring at your fingertips.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Login to the web client via a browser, access using a proper authentication, and the dashboard will be visible based on your access roles given.
• Accessibility standards: None or don’t know
• Description of accessibility: To assist users in getting started, we offer an evaluation account that allows them to log in and explore the product for 30 days. This provides users with ample time to familiarise themselves with features and functionality of the service before making a commitment. Additionally, we offer comprehensive resources to guide users through the onboarding process and help them maximise their experience. Support materials include a detailed user guide, a troubleshooting guide, and video tutorials that offer step-by-step instructions on using the service effectively. Users can also access a comprehensive demo account to gain hands-on experience and explore various features.
• Accessibility testing: We integrate with assistive technology based collaborative tools for alerting and daily digest. ; The ManageEngine Site24x7 bot will send out voice messages to the questions that we put forward. ; With the ManageEngine Site24x7 bot sending out voice messages, users can receive alerts and daily digest information audibly, which can be especially helpful for users with visual impairments or those who prefer auditory information. This integration can improve the overall accessibility and usability of our service, making it more inclusive for all users.
• API: Yes
• What users can and can't do using the API: Achieve all the operations that can be performed on our web client using the ManageEngine Site24x7 API. Role-based access will be given for Super Admins, admins, operators, read-only permissions, and billing contacts. ; Super Admins: Super Admins will have full access to all operations and functionalities of the API. They can perform actions such as managing monitors, configuring alert settings, accessing reports, and managing users and roles.; Admins: Admins will have similar permissions to Super Admins but with some restrictions. They can manage monitors, configure alert settings, and access reports. However, they may not have full access to manage users and roles.; Operators: Operators will have limited access compared to Admins. They can view monitors and access reports but may not be able to configure alert settings or manage users.; Read-only Permissions: Users with read-only permissions will only be able to view monitors and access reports. They cannot make any changes to the monitoring configuration or alert settings.; Billing Contacts: Billing Contacts will have access to billing-related information, such as viewing invoices, managing payment methods, and updating billing details. They will not have access to monitor configuration or alert settings.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: IT admin can customise dashboards, display names, status pages, period of reports with ManageEngine Site24x7. ; Users can reach out to us for personal customisation which can be in the form of templates or we can go for a session and help them onboard based on their requirements. The customisation comes without any additional cost.; Allowing IT admins to customise dashboards, display names, and status pages can help them tailor the monitoring experience to their specific needs and preferences. Additionally, providing users with the option for personal customisation, whether through templates or personalised onboarding sessions, can further enhance their experience with the tool.; ; By offering these customisation options at no additional cost, you're not only providing added value to your users but also fostering a more collaborative and user-centric approach to monitoring and management. This can lead to increased user satisfaction and more effective use of the ManageEngine Site24x7 platform.

Scaling

• Independence of resources: We keep a track on the scaling like based on the usage level we provision additional servers. ; Our framework distributes and maintains the cloud space for our customers. Each customer's service data is logically separated from other customers' data using a set of secure protocols in the framework. This ensures that no customer's service data becomes accessible to another customer.; ; The service data is stored on our servers when you use our services. Your data is owned by you, and not by Zoho. We do not share this data with any third party without your consent.

Analytics

• Service usage metrics: Yes
• Metrics types: We will showcase the plan details and the components available along with the plan purchase, the add-ons purchased other than the ones available in the plan on the Subscriptions page. The customer can view the total available license in his account and the total license consumed in each specific component on this page. They will also have links to switch between plans, upgrade or downgrade their account, purchase additional add-ons, update their billing user details here.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can log in to their client dashboard and access the export feature. From there, they can select the monitors or data sets they want to export. They can choose the format of the exported data, such as CSV or Excel, and specify any filters or date ranges for the export. Once the export is initiated, the system will generate a file containing the requested data, which users can then download and use for analysis or reporting purposes.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee 99.9% monthly uptime at ManageEngine Site24x7.; Guaranteeing 99.9% monthly uptime means that our service will be operational and available to users for at least 99.9% of the time in any given month. This commitment translates to a downtime of no more than about 43 minutes and 50 seconds per month, ensuring that our users can rely on our service to be accessible and functional almost continuously. Achieving this level of uptime requires robust infrastructure, proactive monitoring, and rapid response to any issues that may arise, all of which are key priorities for us at ManageEngine Site24x7.
• Approach to resilience: We have disaster recovery data centres that ensure high availability and seamless access to monitoring data. Also, since there are multiple data centres, the chances of latency are very minimal. With annual planned maintenance drills for both primary and secondary data centres, we ensure the proper functioning of both primary and secondary data centres. ; Adjust firewall policies to allow the necessary domains and IPs for uninterrupted access to the data centers, seamless communication, and real-time monitoring.
• Outage reporting: We have separate status pages (status.site24x7.eu).; Having status pages for outage reporting is a crucial aspect of ensuring transparency and keeping users informed during service disruptions. These pages typically provide real-time updates on the status of the service, including information about ongoing outages, their causes, and estimated time to resolution. Users can refer to these pages to stay informed about the situation and track progress as the issue is being addressed. This helps manage user expectations and reduces the impact of outages by providing timely and accurate information.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: We employ technical access controls and internal policies to prohibit employees from arbitrarily accessing user data. We adhere to the principles of least privilege and role-based permissions to minimise the risk of data exposure.; ; Access to production environments is maintained by a central directory and authenticated using a combination of strong passwords, two-factor authentication, and passphrase-protected SSH keys. Furthermore, we facilitate such access through a separate network with stricter rules and hardened devices. Additionally, we log all the operations and audit them periodically.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 22/09/2022
• What the ISO/IEC 27001 doesn’t cover: We cover all our development, testing, operations and customer service activity as a part of our ISO 27001 certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 03/01/2024
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: It covers the entire cloud services. It does not cover On-premise applications.
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • CSA STAR Self-Assessment
  • ISO/IEC 27001
  • ISO/IEC 27701
  • SOC 2 Type II compliant
  • ESQUEMA NACIONAL DE SEGURIDAD (ENS) - Spain

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: 1) SOC 2 Type II; 2) SOC 1 (SSAE 18 & ISAE 3402 - TYPE 2 ); 3) CSA STAR Self-Assessment; 4) ISO/IEC 27001
• Information security policies and processes: The top management has established an Integrated security and privacy information management system policy, a Quality management system policy and an Information technology service management policy. We are committed to adhering to Information security and privacy best practices and complying with statutory, regulatory and contractual requirements. Also, maintaining the confidentiality, availability and integrity of customer and organisation information. The policies and process that we follow are also covered as a part of our Integrated security and privacy information management system policy with organisation with RACI matrix description.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Every change and new feature is governed by a change management policy to ensure all application changes are authorised before implementation into production. Our Software Development Life Cycle (SDLC) mandates adherence to secure coding guidelines, as well as screening of code changes for potential security issues with our code analyser tools, vulnerability scanners, and manual review processes. Our robust security framework based on OWASP standards, implemented in the application layer, provides functionalities to mitigate threats such as SQL injection, Cross-site scripting and application layer DOS attacks.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We have a dedicated vulnerability management process that actively scans for security threats using a combination of certified third-party scanning tools and in-house tools, and with automated and manual penetration testing efforts. Furthermore, our security team actively reviews inbound security reports and monitors public mailing lists, blog posts, and wikis to spot security incidents that affects. Once we identify a vulnerability requiring remediation, it is logged, prioritised according to the severity, and assigned to an owner. We further identify the associated risks and track the vulnerability until it is closed by either patching the vulnerable systems or applying relevant controls.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We monitor and analyse information gathered from services, internal traffic in our network, and usage of devices, and terminals. We record this information in form of event logs, audit logs, fault logs, administrator logs, and operator logs. These logs are automatically monitored and analysed to a reasonable extent that helps identify anomalies such as unusual activity in employees’ accounts or attempts to access customer data. SOC team monitors any anomalies. As data controllers, we notify the concerned Data Protection Authority of a breach within 72 hours after we become aware of it, according to the General Data Protection Regulation (GDPR).
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We have a dedicated incident management team to notify incidents in our environment that apply to you, along with suitable actions to take. We track and close the incidents with appropriate corrective actions. Whenever applicable, we identify, collect, acquire, and provide necessary evidence in form of application and audit logs and implement controls to prevent recurrence. We respond to security or privacy incidents reported through incidents@zohocorp.com, with high priority. For general incidents, we will notify through our blogs, forums, and social media. For incidents specific to an individual we will notify the concerned party through email registered with us.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We've partnered with Equinix to host our UK data centres in London and Manchester. Equinix is also committed to sustainability and is compliant with the Climate Neutral Data Centre Pact, ISO 14001, LEED, etc. The energy supply for the Zoho UK’s workspace at Bletchley is derived from renewable sources, accounting for 21% of total power consumption. LED retrofits have been implemented to enhance energy efficiency throughout the building. Designed with a focus on energy efficiency, data centres that support Zoho UK are powered by renewable energy. Further, these data centres are progressing towards integrating with a solar grid to reduce environmental impacts. All purchased energy for the data centres is sourced from green energy providers. This enables us to minimise the carbon footprint associated with our operations. The United Kingdom has committed to achieving carbon neutrality by 2050. Supporting this pledge, we have taken steps to monitor greenhouse gas (GHG) emissions from our operations and implement measures to mitigate them. We account for Scope 2 and Scope 3 emissions and exclude Scope 1 emissions as our work does not involve fuel combustion within operational boundaries. We've switched completely to electric vehicles for movement within the campus.

  Covid-19 recovery

  During the COVD-19 pandemic, Zoho worked to minimise the impact of COVID on our customers, other business and our local community. At the start of the pandemic, Zoho created and distributed a Secure Remote Access Toolkit to help organisations quickly adapt to and work securely during the pandemic. This toolkit was made free for the first 100 days. To assist organisations impacted by the pandemic, Zoho offered free licences of flagship products, and offered discounts and waivers on licences on a case-by-case basis. While most of our employees worked from home, we kept the kitchen at our Chennai headquarters running with a skeletal staff to provide food to underprivileged people in the local area, many of whom were impacted due to a loss of employment during the lockdown. We converted one of our office buildings into a temporary COVID-19 ward to accommodate citizens who were required to quarantine. We ran vaccination camps to our employees, their dependents and the support staff who worked in Zoho.

  Tackling economic inequality

  Zoho has always aimed to tackle economic inequality and give back to the community. This is reflected in the following: Coined by our CEO, transnational localism is the philosophy that underpins our staffing and office location plans. Instead of focusing on crowded urban centres, we've been opening spoke offices in smaller towns and villages. The goal is to improve local infrastructure, boost the economy of these smaller towns and villages, and provide more employment opportunity. As part of our philosophy of transnational localism, we believe in hiring locally for each spoke office. This helps promote local talent and bring high-paying jobs back to the villages and towns where we are based.

  Equal opportunity

  As part of our efforts to tackle inequality, Zoho Corporation Limited have made efforts to provide equal opportunities and tackle workforce inequality. All roles at Zoho Corporation are open to all people irrespective of gender, sex, race, ability, or religion. We hire solely based on skill and have a diverse team. We eschew discrimination on any grounds, including age, colour, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, and other unique characteristics that define our associates. Instead, we espouse, fairness, striving to ensure that a merit-based approach allows wage parity among associates with comparable experiences and responsibilities, irrespective of their gender. Our campus has been designed to be accessible to all, including differently- abled colleagues. The layout design includes ramps and lifts in every building, allowing ease of mobility and access to all. Apart from the usual shuttle facilities, special cab service covering a certain distance is given for women during their third trimester.

  Wellbeing

  Zoho Corporation Limited adheres to industry standards in remuneration, ensuring that compensation is equitable across genders. Recognising the diverse needs of our people, we provide essential support such as parental leave, aligning with our efforts to build an organisation that values and cares for every individual. We have trained medical practitioners and a dedicated medical clinic available on all days of the week. Employees can freely avail their services. The Hazard Identification & Risk Assessment (HIRA) Framework is followed rigorously at the premises. We provide in-house counselling to our employees for free via our team of trained and qualified therapists. We organise free medical check-ups for our employees on an annual basis. We organise regular blood donation camps in association with various blood banks. We have open house sessions conducted by the CEO periodically where employees can raise any concerns. Day Care facilities provided for employees kids. The compliance monitoring framework involves ongoing reviews and enhancements of occupational health programmes, guided by feedback, data analysis, and emerging best practices.

Pricing

• Price: £374 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Our users get a 30-day free trial with no restrictions. ; This includes adding 5 basic monitors which includes websites or servers. After 30 days, the monitors will get suspended and you may have to purchase or ask for a free trial extension.
• Link to free trial: https://www.site24x7.com/signup.html

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at zohouk-gcloud@eu.zohocorp.com. Tell them what format you need. It will help if you say what assistive technology you use.