Scott Logic Limited

Digital Experience Strategy Services

Our digital experience consultants work with you to derive your vision, pathway and approach towards a cloud-based multi-channel digital implementation. Our service design experts prioritise user experience whilst eliminating system silos to create a consistent experience across your digital channels.

Features

• Research into your current and future needs and pain points
• Digital Strategy roadmap
• Outcomes and benefits mapping
• Leadership and guidance in Digital Experience
• Workshop creation and facilitation
• Creation of workflows and user journeys
• Alignment of strategy to your user and organisational needs
• Accessibility considerations identified

Benefits

• Consistent digital experience across all channels
• Cost effective approach to digital delivery
• Design based on user and organisational needs
• Enhanced interoperability across systems
• De-risk future developments via consistent design
• Accessibility embedded in your strategy
• Optimised ease of use across systems
• Elevated service fostering long-term customer satisfaction

£395 to £1,350 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sangell@scottlogic.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

380501522153790

Contact

Suzanne Angell
020 3787 4085
sangell@scottlogic.com

Planning

• Planning service: Yes
• How the planning service works: We believe planning is a continuous, iterative activity, where plans are constantly refined through greater understanding and reduced uncertainty. This is achieved by augmenting widely used and well understood agile frameworks with a "toolkit" of practices, including assisting with the creation of a vision statement, capturing core objectives and defining a delivery roadmap. Working in partnership with you, actively promoting a "one team" approach, we effectively leverage the knowledge and experience from all parties. By focusing on information that informs decision-making, such as the vision, the objectives and the roadmap we can effectively manage change, manage risks and measure progress, ensuring that all stakeholders and the entire delivery team are informed, engaged and highly effective.; ; We align to the GDS phases and our plans will ordinarily include:; ; 1) Discovery phase - collaboration to understand full extent of needs and requirements; 2) Alpha phase - testing your riskiest assumptions with rapid prototyping coupled with early feedback and assessed against user needs; 3) Beta phase - developing against demands including private beta testing and public beta transitioning; 4) Live phase - Support and iterative service improvements
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Scott Logic seeks to establish sustainable in-house capability and culture in parallel to the delivery of cloud-based services and solutions. Many of our projects are shaped to migrate project responsibilities to the in-house team over time as our engagement ramps down; ensuring continuity of service throughout.; ; From detailed knowledge transfer through co-working to formal coaching, enablement is an integral aspect of our approach. Recognising that each organisation and engagement is different, we work with you to shape and schedule suitable activities in support of this by understanding your existing capabilities and longer-term ambitions.; ; In addition to our learning by doing approach we also have capability to provide a thorough transition into your live environment including: defining procedures/policies, selecting appropriate supporting tools for supporting monitoring and observability, alarming, auditing, cost analytics, reporting along with full training on how to monitor and support the solution.; ; Our UCD team are also available to assist with user training to the system users and customers, offering a full breadth of training materials from, guides to face to face training sessions. We will happily work with you to identify the right level of training requirement for you, your teams and your customers.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: First we identify where you are in your cloud migration journey, once we understand this we work with you to identify your requirements, taking an holistic approach to assessing your organisation, business processes and existing technical landscape.; ; We work with you to identify your vision and goals, and we direct you through our process to generate your cloud strategy. We collaborate to create a roadmap identifying your journey towards your target operating model. ; ; Working with you to create an initial cloud foundation ensures that we build with service in mind. Having created this initial landing zone we support the migration of your services across to your new cloud taking advantage of cloud-native modernisation where appropriate. ; ; At this point we are ready to modernise existing legacy apps by focusing on your non-functional requirements such as scalability, cost-effectiveness, reliability, security and performance, ensuring your new cloud solution is robust and working optimally.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We provide Quality Assurance and testing services, including Performance Testing, as part of our broader consulting, software development and delivery approach. Our focus is always on creating a solution that delivers benefits in the short term and is both maintainable and scalable in the longer term. Our test engineers will collaborate with you to assess risk and establish a strategy for QA and testing, including automation alongside exploratory techniques. Our context driven and risk-based approach to testing is built on principles established through many years of experience across a wide range of domains and technology. This includes specialism in performance testing, accessibility testing and security testing. Our engineers can select, implement and use a range of tools and techniques to investigate risks and inform business decisions related to these key areas.; We instigate testing early, working to uncover problems and information as soon as possible. Testers work hand-in-hand with developers to ensure testability and enable efficient testing, and participate as key members of the team, providing early and frequent feedback throughout design and development. We strike a balance between technical expertise (in code, tooling and technology) and a broader ability to understand the client's goals and to ask important questions.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our preference is to start designing your support capabilities as part of the build phase of any project, this enables the team who will be supporting the hosting or software to complete organic transfer of information and to fully understand the solution they will be supporting. Where this is not possible, we collaborate with you to understand your support requirements, converting these into a target operating model and service design incorporating procedures, policies and selecting appropriate supporting tools for monitoring, observability, alarming, auditing, cost analytics and reporting. We are happy to work with you designing bespoke solutions, but are equally comfortable utilising a whole range of off the shelf/COTS products.; ; We work with ITIL at the core of our thinking ensuring rigour, but we also embrace the principles of agile and devops bringing with them flexibility. We will lead the transition of your services into the live environment, where we will monitor and maintain your service ensuring a robust and full set of reporting capabilities have been set up to keep stakeholders abreast of service performance and involving them where required with incident management.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard Target Response SLAs:; - Sev 1 (MIM) - 1 hour; - Sev 2 (High) - 8 hours; - Sev 3 (Medium) - 24 hours; - Sev 4 (Low) - 48 hours; During standard support hours 9-5 Monday to Friday; ; Out of standard hours support is available but will need to be agreed.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat options can be tailored for individual clients, we can incorporate accessibility requirements into our decision making process when identifying the right support tools to implement as part of our operations solution.
• Web chat accessibility testing: Although we have not completed any testing of our web chat for service support functionality. We have a documented approach for doing so. Beginning with adhering to WCAG standards for guidance we use tools like WAVE or Axe to automate detection of issues. We then go on to meet the following requirements: ; ; Ensure keyboard navigation is possible for all functions. ; Tests have been completed with screen reader software like VoiceOver or NVDA to verify message announcements. ; Colour contrast has been checked and descriptive alt text for images is provided. ; Form labels are associated with input fields and errors are communicated clearly.; Inspect HTML markup for semantic structure. ; Test across browsers and devices for compatibility. ; ; When available we conduct user testing with individuals with disabilities to gather feedback and identify areas for improvement.
• Support levels: We provide a 3 tier support solution, which can be tailored to individual customer needs. We range from 24x7 support to Mon-Fri 0900-1700. The support levels we provide can be decided upon in collaboration with our clients.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 15/11/2023
• What the ISO/IEC 27001 doesn’t cover: All services by IT and Professional services are covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Scott Logic is publicly committed to creating sustainable prosperity and safeguarding the future of the natural environment, through both our B Corp certification and Tech Zero (a UN Race To Zero partner) membership. In living up to that commitment, we aspire not only to mitigate the risk of rising emissions from our own fast-growing business, but also to demonstrate climate leadership amongst our peers, industry and clients by going beyond the minimum requirements.; ; We have committed to SBTi-verified targets, aiming to halve our 2021 baseline Scope 1, 2 and 3 GHG emissions by 2030 and achieve Net Zero by 2040. Our 2023 environmental impact already shows a 34% reduction in emissions against the 2021 baseline, and we publish details of our measurement, efforts and progress annually on our website.; ; We have also been running a dedicated Sustainable Technology R&D team since December 2022. They evaluate existing openly available approaches and collaboration opportunities to minimise the environmental impacts of services and technologies we deliver to clients. As part of this, we have developed the Technology Carbon Standard, a framework for open and transparent collaboration between organisations and ecosystems around the environmental impact of digital technology, including minimising waste and resource usage.; ; We engage clients and the wider community to share insights and encourage two-way feedback through: open thought leadership via blogs and public speaking; participation in targeted networks, including the DEFRA-led Government Digital Sustainability Alliance; and, involvement in relevant Open Source initiatives such as Cloud Carbon Footprint and Green Software Foundation.

  Covid-19 recovery

  While the unprecedented circumstances surrounding Covid undoubtedly affected Scott Logic, our strong business foundations meant we comfortably maintained business performance and client delivery throughout the pandemic, and returned to our previous pattern of sustainable, double-digit growth in 2021 and 2022.; ; Our use of only permanent employees (current headcount circa 475) and a UK-wide office network means that all contracts placed with us will encourage the recruitment of greater numbers of UK-based permanent employees, across our Newcastle, Edinburgh, Bristol, London, Leeds and Glasgow offices. ; ; Our recruitment process, providing focussed support to our local communities, has been in full swing post-covid, with 347 staff hired since the start of 2021, at varying levels of experience from graduates to executives, across all functions of the business.; ; We have run a very successful graduate recruitment programme every year since 2006, and this did not stop through the pandemic with a total of 138 graduates joining the business since the start of 2021. We’re committed to developing their technical skills and introducing them to recognised business and commercial software development practices, leading to excellent retention rates. In 2023, we retained 92% of colleagues.; ; In 2023, 32.3% (approx. £1.7m) of our spending was with MSMEs local to our physical office locations, and the median of all invoice payments was 20 days. We believe these types of behaviours are critical parts of our being a good corporate citizen of our local communities.

  Tackling economic inequality

  We made a £150,000 donation to Durham University to set up two scholarship programmes designed to support students from under-privileged backgrounds: one encouraging students from the North East of England to study Computer and Mathematical Sciences; and another designed to attract talented students from developing countries to the North East of England.; ; Since 2019 we have donated over £500,000 in seed funding to the Altitude Foundation, a charity set up to support disadvantaged students from age 9+ in pursuing technology careers. We provide ongoing logistical support including free office space and equipment to enable the continuation of its vital work, and our consultants’ time to teach coding to its students.; ; We donated laptops to a school in a disadvantaged area of Newcastle in January 2021 to enable their pupils to continue their studies at home, and have recently made laptop donations to DigiLocal, supporting disadvantaged families in the Bristol area.; ; Scott Logic’s diversity policy provides all employees with the same opportunities based only on ability and ensures all individuals are treated with dignity and respect in a working environment free from discrimination, victimisation or harassment. We have adopted an employee-led approach to maintaining and improving our culture of inclusivity. Our recruitment practices run in the same light, ensuring every individual, regardless of background, is equally likely to be hired.; ; We aim to attract candidates from a diverse range of backgrounds that have not all taken the traditional path to a career in software. We do not limit our graduate scheme to those with a computer science degree, but welcome those with core skills to benefit our clients and strengthen our business. In 2022 we also welcomed our first apprentices into the business, opening up training and career development within Scott Logic to those who have not attended university.

  Equal opportunity

  We are committed to treating employees fairly and equally. We seek to provide all employees with the same opportunity for employment, career and personal development on the basis of ability, qualifications and suitability for the work, in addition to their potential for development.; Scott Logic has an Equality & Diversity policy that opposes all forms of unlawful and unfair indirect and direct discrimination on the grounds of all the key characteristics protected by law. The objective of this is to ensure that all individuals are treated with dignity and respect and that their working environment is free from discrimination, victimisation or harassment. Our employees are responsible for ensuring their daily actions and behaviour are compliant with our policy.; Our Code of Conduct requires all to treat all others equally, to be respectful, dignified and courteous in all circumstances. We will not tolerate discrimination or harassment or bullying, either by colleagues or directed at colleagues.; Our volunteer D&I Ambassadors and Committee members champion and influence the embedding of diversity and inclusion across the company, supporting our D&I Strategy and Key Moments. ; We run a D&I survey annually to measure the progress of our key drivers of Non-Discrimination, Diversity, and Inclusiveness. In November 2023 this showed an increase in score for our areas of focus for improvement. The D&I survey results are then reviewed with actions put into place. ; A review of our recruitment processes has been undertaken. All adverts and career website have been updated to incorporate inclusive language. Inclusive recruitment workshops have been run during 2023 for our recruiting managers.; We work with external partners Stonewall, Inclusive Employers, Involve and Unum to create an inclusive employee value proposition for our employees with education activities, a suite of inclusive policies and employee benefit packages.

  Wellbeing

  Our People Promise ensures our focus on long-term staff development and wellbeing. We hire with quality in mind, not quantity, growing through long-term staff investment. All employees have fixed-hours, permanent contracts and are paid over the living wage. We discourage out-of-hours working and, if clients expect this, we fix the engagement rather than make unsustainable staff demands. Based on on-going employee engagement surveying over a range of engagement drivers, our current employee net promoter score (eNPS) is 42, 16 above the industry benchmark.; ; We provide an annual individual development budget for all employees, for learning and development activities each person deems will improve their career prospects, with time out of the office, separate from Annual leave, to accomplish their goals.; ; Our hybrid working model enables flexible working to best suit our employees’ lifestyles, mixing high quality office space with technical, logistical and emotional support for a safe home working environment. We uphold the interests and wellbeing of our employees, ensuring they are safe, included and supported to continually benefit from our fair work policies.; ; Our mental health manifesto prioritises mental health on par with physical health and we have recently introduced Mental Health First Aiders to support our staff. Our Employee Assistance Programme supports employees with matters that are affecting their mental, physical and emotional health. We utilise opportunities within the Mental Health Calendar to educate and discuss matters related to Wellbeing e.g. Mental Health Awareness week, Loneliness etc.; ; We promote inclusion and diversity and a “one team” approach fosters an open, enjoyable environment (Glassdoor 4.4). Our line management processes include regular catch-ups to ensure consultants’ wellbeing. We make “social time” a standard daily activity; we hold regular informal online events promoting togetherness (Techie Brekkies, 'Pub' Quizzes, chat roulette etc), intentionally including client personnel, promoting an inclusive “one-team” mentality.

Pricing

• Price: £395 to £1,350 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sangell@scottlogic.com. Tell them what format you need. It will help if you say what assistive technology you use.