GET SWARMS LIMITED
Digital Customer Experience Strategy
GetSwarms helps clients design and implement effective customer experience strategies that align with their business goals. We shape, independently assess, or execute these strategies, utilizing a wide range of cloud, digital, and mobile technologies to create a seamless, omnichannel experience for customers.
Features
- Utilizing design thinking to enhance customer experience and satisfaction.
- Mapping customer journeys and identifying signature touchpoints.
- Aligning organizational and customer experience strategies to fit the culture
- Analyzing cross-channel interactions and reviewing people, processes, and technology operations.
- Defining key performance metrics to facilitate continuous improvement.
- Analyzing data to understand customer behavior and satisfaction insights.
- Ensuring a seamless user journey across digital and non-digital services.
- Designing contact centers, managing service transitions, and commissioning.
- Implementing digital solutions while ensuring continuity and quality of services.
- Integrating back-office cloud services with offline user and customer experiences.
Benefits
- Fostering a change culture with tools for continuous improvement.
- Enhanced comprehension of customer behavior, experience, and company data.
- Focused strategy to optimize customer satisfaction, sales, and reduce costs.
- Enhanced quality and management of digital customer experiences.
- Customized customer service for enhanced experience.
- Scalable, future-proof customer experience strategy built on open platforms.
- Applying design thinking for iterative development to boost product adoption.
- Elevated brand/organization awareness and perception via positive customer experiences.
- Improved data and insights for ongoing service and efficiency enhancements.
- Creating a change-driven culture supported by tools for improvement.
Architecture roles
Business architect
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Data architect
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Enterprise architect
| £600.00 |
£350.00 |
| £700.00 |
£400.00 |
| £850.00 |
£550.00 |
| £650.00 |
£1,000.00 |
Network architect
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Security architect
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Solution architect
| £500.00 |
£300.00 |
| £600.00 |
£350.00 |
| £700.00 |
£400.00 |
| £850.00 |
£550.00 |
| £1,000.00 |
£650.00 |
Technical architect
| £500.00 |
£300.00 |
| £600.00 |
£350.00 |
| £700.00 |
£400.00 |
| £850.00 |
£550.00 |
| £1,000.00 |
£650.00 |
Chief digital and data roles
Chief data officer
| £1,000.00 |
£650.00 |
Chief information security officer
| £1,000.00 |
£650.00 |
Chief technology officer
| £1,000.00 |
£650.00 |
Cyber security roles
Cyber security audit and assurance
| £1,000.00 |
£500.00 |
| £1,200.00 |
£600.00 |
Cyber security governance and risk management
| £500.00 |
£300.00 |
| £600.00 |
£350.00 |
| £700.00 |
£400.00 |
Cyber security monitoring
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
Cyber security incident response
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
Cyber security vulnerability management
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
Cyber security digital forensics
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £700.00 |
£500.00 |
Cyber security testing
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
Cyber security secure design
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £700.00 |
£500.00 |
Data roles
Analytics engineer
| £400.00 |
£200.00 |
| £500.00 |
£250.00 |
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
Data analyst
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Data engineer
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Data ethicist
| £400.00 |
£200.00 |
| £600.00 |
£300.00 |
Data governance manager
| £500.00 |
£2,500.00 |
| £600.00 |
£300.00 |
| £800.00 |
£400.00 |
Data scientist
| £400.00 |
£200.00 |
| £600.00 |
£300.00 |
| £800.00 |
£400.00 |
| £1,000.00 |
£600.00 |
| £1,200.00 |
£800.00 |
| £1,500.00 |
£1,000.00 |
Machine learning engineer
| £850.00 |
£450.00 |
| £1,000.00 |
£550.00 |
Performance analyst
| £350.00 |
£200.00 |
| £400.00 |
£250.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
IT operations roles
Application operations engineer
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
| £1,000.00 |
£650.00 |
Business relationship manager
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
Change and release manager
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
Command and control centre manager
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
End user computing engineer
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
| £1,000.00 |
£650.00 |
IT service manager
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Incident manager
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
Infrastructure engineer
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
| £1,000.00 |
£650.00 |
Infrastructure operations engineer
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
| £1,000.00 |
£650.00 |
Problem manager
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
Service desk manager
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Service transition manager
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Product and delivery roles
Business analyst
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£350.00 |
| £700.00 |
£400.00 |
| £850.00 |
£550.00 |
| £1,000.00 |
£650.00 |
Delivery manager
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Digital portfolio manager
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
| £1,000.00 |
£650.00 |
Product manager
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £800.00 |
£550.00 |
| £1,000.00 |
£650.00 |
Programme delivery manager
| £1,000.00 |
£650.00 |
Service owner
| £1,000.00 |
£650.00 |
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Test engineer
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
| £1,000.00 |
£650.00 |
Test manager
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Software development roles
Development operations (DevOps) engineer
| £300.00 |
£200.00 |
| £450.00 |
£300.00 |
| £500.00 |
£350.00 |
| £600.00 |
£400.00 |
| £700.00 |
£550.00 |
| £850.00 |
£650.00 |
| £1,000.00 |
£850.00 |
| £1,200.00 |
£1,000.00 |
| £1,500.00 |
£1,200.00 |
Frontend developer
| £400.00 |
£200.00 |
| £450.00 |
£250.00 |
| £500.00 |
£300.00 |
| £600.00 |
£350.00 |
| £700.00 |
£400.00 |
| £850.00 |
£550.00 |
Software developer
| £300.00 |
£200.00 |
| £400.00 |
£250.00 |
| £500.00 |
£300.00 |
| £600.00 |
£350.00 |
| £700.00 |
£400.00 |
| £850.00 |
£550.00 |
| £1,000.00 |
£650.00 |
| £1,200.00 |
£850.00 |
| £1,200.00 |
£1,000.00 |
User-centred design roles
Accessibility specialist
| £400.00 |
£200.00 |
| £450.00 |
£250.00 |
| £500.00 |
£300.00 |
| £600.00 |
£350.00 |
Content designer
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £700.00 |
£550.00 |
| £850.00 |
£650.00 |
| £1,000.00 |
£850.00 |
Content strategist
| £850.00 |
£650.00 |
Graphic designer
| £300.00 |
£200.00 |
| £400.00 |
£300.00 |
| £500.00 |
£400.00 |
| £600.00 |
£550.00 |
| £700.00 |
£600.00 |
| £800.00 |
£700.00 |
Interaction designer
| £200.00 |
£200.00 |
| £400.00 |
£250.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £700.00 |
£550.00 |
| £850.00 |
£650.00 |
Service designer
| £300.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £800.00 |
£600.00 |
| £1,000.00 |
£800.00 |
| £1,200.00 |
£1,000.00 |
Technical writer
| £700.00 |
£400.00 |
| £850.00 |
£500.00 |
User researcher
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £700.00 |
£550.00 |
| £850.00 |
£650.00 |
| £1,000.00 |
£850.00 |
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
Yes
-
Who accredited the ISO/IEC 27001
-
IAF / QRO
-
ISO/IEC 27001 accreditation date
-
Friday 3 October 2025
-
What the ISO/IEC 27001 doesn’t cover
-
None
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
Yes
-
Who accredited the ISO 9001 certification
-
IAF / Quality Control Certifications
-
ISO 9001 accreditation date
-
Thursday 23 January 2025
-
What the ISO 9001 doesn’t cover
-
None
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Please provide your Cyber Essentials Certificate Number
-
54d6e728-e89c-42af-bb49-8b90f125992e
-
Cyber essentials plus
-
Yes
-
Please provide your Cyber Essentials Plus Certificate Number
-
13eac52b-45a5-4212-86ee-ca3e04e265b1
-
Other security certifications
-
No
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
Service documents
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