Deloitte LLP
Cloud-enabled Contracts Optimisation
Deloitte work closely with clients to provide comprehensive contracts optimisation services assisting with: contract template harmonisation, standardisation, simplification, digitisation and visualisation. Utilising AI analysis, wireframing, clause heat-mapping, user testing, MVPs, annotation for digitisation. Our team bring insight and then apply this to template wireframes ready for user testing and refining
Features
- Extensive network of highly skilled contract lawyers, analysts and designers
- Full contracting strategy analysis
- AI-based clause analysis across templates and executed contracts
- Highly iterative and collaborative approach
- User experience architecture
- Template redesign with preferred and alternative clauses and logic
- Customer empowerment through structured knowledge transfer
- Playbooks produced for CLM systems and legal functions
- User and client-centered discovery and research phases
- Stakeholder workshops
Benefits
- Simplified and standardised contracts for all end user groups
- Best practice approach to contract design for User Interaction
- Specialist contracts consultants and UX/contract designers
- Contract strategy aligns with correct target audiences
- Improved contracting metrics against performance indicators
- Tried and tested AI based analytical methodology
- ISO 9001 Accredited
- Data driven structural design of contract from current estate
- Improved customer experience and engagement in contracting
- Consistency: An integrated design approach ensures visual and experience consistency.
Pricing
£470 a unit a day
Service documents
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Framework
G-Cloud 14
Service ID
3 8 0 6 8 6 2 3 7 4 3 4 6 7 1
Contact
Deloitte LLP
Donna Farrell
Telephone: 0207 303 0913
Email: publicsectorbidteam@deloitte.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- Our phased approach is delivered: Mobilisation, Strategy & Roadmap, Contract Curation, Template Analysis, Contract Optimised for Digitalisation, Executed v Template Analysis, Playbook Developed s. Our planning services focuses on gathering and evaluating the templates and executed contracts to develop an ‘as-is’ state, we then work with you to develop the 'to-be’ template. We will help you understand the deviations, those that should be ignored and standardised, those that should become alternatives for the playbook. We will work with your organisation to consider the contracting stratgy and options options in order to best satisfy your requirements. Deloitte can help devise strategies by doing an in-depth review of your requirements. Assist your organisation with the cloud contracts and contract meta data migration models that best align with your requirements. Provide in-depth knowledge of cloud CLM models underpinned by our previous experience. Provide advice around governance and management to your cloud infrastructure. Advise on cloud security and performance, and help you launch your cloud contract implementation in stages, involving all relevant parties.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- We have successfully deployed numerous cloud projects, underpinned by comprehensive user and administrator training. Deploying any new technology requires careful planning and consideration for users and how they will be impacted by new ways of working. We have over 20 years’ experience delivering successful change management and user adoption support for new projects and technology deployments. User training services includes training guides for admins and users, videos, classroom workshops, training project champions, execs coaching, lunch and learns and many others. Organisations seeking to utilise cloud-based applications are becoming increasingly aware of the need to develop skills and cultural changes alongside the delivery of cloud solutions and services.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We undertake a structured approach to content (contracts, templates and contract meta-data) migration. We begin the process with a Discovery and Assessment workshop that includes the creation of a Data Inventory describing the business function, the repositories, the content types, the owner(s), security and compliance requirements and many others as well as a structured migration plan that outlines the tranches of content and their scheduled migrated date. At this point, a cloud strategy and cloud readiness assessment will be actioned. Following successful sign off of the Data Inventory we begin the Prepare and Design phase that includes implementation of the Information Architecture design created previously, replicated security and permission sets and any other prerequisites or supporting software. Finally, the Migrate and Support phase begins the actual migration starting with a pilot tranche outlined in the migration plan. A round of UAT is carried out to ensure the pilot has been successful, after which, full scale migration takes place with a final round of testing to confirm content has been successfully migrated. A post-migration report is produced to document success, failures or errors encountered
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Quality assurance is critical in achieving a successful deployment and maximum rates of user acceptance and adoption. During the earlier planning stages, we will have worked with you to define Critical Success Factors and a testing plan will have been produced which details your requirements for driving successful delivery of the solution. As ISO 9001 and 27001 certified, we take quality very seriously and understand that in order to drive any successful project, user acceptance testing should be considered a strategic pillar for positive deployment. We will work with you to test the areas identified in the QA Test Plan and Critical Success Factors that are of highest potential impact and involve a wide gamut of users with varying degrees of experience, to ensure the testing is as representative of the ‘real world’ as possible. Issues identified during UAT will be reviewed with key decision makers and project members to agree a resolution and timeframe.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- CHECK
- CREST
- Cyber Scheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Our services include incident investigation, service desk, change controls, service and supplier management, consultancy, hosting and cloud services, solution upgrades and training. We recognise each client will have varying degrees of support and maintenance requirements, and as such, we have developed several different support packages available - we would welcome the opportunity to discuss your needs in more detail.
Service scope
- Service constraints
- All services provided are custom and specific to each customers' requirements.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Target Response Time in Prime Service Hours Priority 1 = 1 Hour Priority 2 = 4 Hours Priority 3 = 6 Hours Priority 4 = 8 Hours
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Availability: Monday - Friday (9am - 5.30pm) Severity Definitions: * High: Urgent problem. Web site down or business critical problem * Medium: Crash or bug affecting multiple users. * Low: Presentation issue or bug which is limited to one user or can’t be replicated.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI Assurance UK Limited
- ISO/IEC 27001 accreditation date
- 01/04/2019
- What the ISO/IEC 27001 doesn’t cover
- The scope of the Information Security Management System is limited to the scope of Deloitte LLP and its subsidiaries in the UK, Gibraltar, Switzerland and Liechtenstein.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Deloitte is committed to delivering effective stewardship of the natural environment both with our clients and within communities. We do this through our methodologies, how we run projects, how we work in partnership with our Social Value Delivery Partners and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the Social Value Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting.
Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of commitments.
We have infrastructure in place to deliver against this theme. Our Social Value Team manages our ecosystem of Social Value Delivery Partners, and shapes our commitments for delivering additional environmental benefits and influencing environmental improvement and protection. This is done in collaboration with our WorldClimate team, Responsible Business team and Net Zero Transformation, Strategy and Innovation Team.
Our WorldClimate strategy focuses on four objectives where we can make the biggest impact: achieving Net Zero by 2030: Operating Green; empowering individuals through education and sustainability challenges/tools; and engaging ecosystems by collaborating with our clients, alliance partners, NGOs, industry groups, suppliers, and others to address climate change at a systems and operations level.
Our engagement teams can undertake volunteering activities with our climate related Social Value Delivery Partners as social value commitments, contributing to habitat creation and increasing biodiversity (e.g. WWT, WDC). We also have partnerships where we can co-design commitments around green skills, green jobs and carbon literacy.Covid-19 recovery
Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting.
Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.
Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met.
Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.Tackling economic inequality
Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting.
Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.
Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met.
Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.Equal opportunity
Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting.
Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.
Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met.
Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.Wellbeing
Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with the wellbeing theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/ communities we are targeting.
Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to an engagement to agree KPIs and oversee progress and delivery of SV commitments.
Our dedicated Social Value Team provides the bidding and governance infrastructure to support engagement teams. The team manages our ecosystem of Social Value Delivery Partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes of improving the health and wellbeing within the contract workforce and community cohesion are met.
We have an extensive programme of wellbeing initiatives, tools and events to support our contract workforce. Our Future of Wellbeing team also specialises in wellbeing impact measurement, strategy, and culture, and can work with clients on improving these areas in their organisation. Their methodology is informed by best practice from around the world (e.g. CIPD, COMB-model of behaviour change, World Happiness Report, BSI ISO 45003, Thriving at work standards Stevenson/Farmer, City Mental Health Alliance).
Pricing
- Price
- £470 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at publicsectorbidteam@deloitte.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.