Endava (UK) Limited

CMS Digital Services

Endava works with many CMS (Content Management Systems) vendors through the entire design, development and support lifecycle. We produce very high traffic websites and have experience delivering some of the biggest events on the Internet.

Features

• Creative services
• User Research
• Digital Product Thinking
• Sitecore personalisation
• Sitecore architecture
• Digital systems integration
• Web content management
• Programme management
• DevOps and Continuous Integration
• 24x7 support and specific event support

Benefits

• Digital strategy
• Digital transformation
• Understanding your customers in more detail
• Hosting, Infrastructure, Managed Services (application and data analytics)

£320 to £1,300 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jelena.jecmenic@endava.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

380767379315685

Contact

Jelena Jecmenic
+38651360032
jelena.jecmenic@endava.com

Planning

• Planning service: Yes
• How the planning service works: The planning phase is about understanding what we need to do and finding out enough information to engage fully in an effective manner when the build starts. We will understand what are the business needs and have captured them in the appropriate form for the SDLC as well as draft candidate solution & strategies, indicative estimations, team shape and initial draft roadmap/ plan. By the end of this planning phase the core engagement team should gain access to a minimum subset of the customer resources (environments, knowledgebase, licences, etc.) to be ready for the Build phase.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Cloud, either public or private
  • On premise

Training

• Training service provided: Yes
• How the training service works: There are two focus areas when talking about training needs - Technical and Business Training.; 1. Technical Training includes the technologies to be used and existing team members and their knowledge. When starting a project, we ensure the team leads and the project manager know the level of knowledge each team member has. For this, they need to identify the necessary technologies for the project and create a list. This list can be compared against the team members skill matrix. We will ensure adequate methodology training (e.g. agile) for our client.; 2. Business Training; In Agile, understanding the business is much more important due to the pace that things happen and of course the little documentation volume in comparison with other approaches.; What is the team members experience in this industry? – this is also one of the question that helps assess the training needs at the beginning of the project and a training in this area will have a good impact in understanding client needs and making sure you are developing the right product.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Public and private cloud
  • On premise

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Data on the old system is mapped to the new system utilising a design for data extraction and data loading. The design relates old data formats to the new system's formats and requirements. Programmatic data migration may involve many phases but it minimally includes data extraction where data is read from the old system and data loading where data is written to the new system. After loading into the new system, results are subjected to data verification to determine whether data was accurately translated, is complete, and supports processes in the new system. It is usually performed programmatically (where large data volumes are involved) to achieve an automated migration, freeing up human resources from tedious tasks. For small data volumes, we consider a manual process – software development is much more expensive than data entry clerks.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Endava is an Agile IT services provider which helps its clients transform their testing. Endava provides a full range of testing services providing complete transparency of quality to give the confidence to make informed decisions about the risk of deploying code into production. We cover the full lifecycle of testing and can define the test approach, provide the testing roadmap, select and implement the testing tools and infrastructure, integrate the testing into the build pipeline, implement dashboards to provide transparency of test progress and software quality, create the test scripts, both manual and automated, execute the test scripts, analyse results, raise defects and work with the developers to fix and retest. ; Endava encourages a challenge culture and is always looking for ways to improve testing to improve efficiency and deliver high quality products faster.; Using small high performance test engineering teams, with agile ways of working, Endava delivers value fast, working with our customers to understand what is most important to them, focussing on the highest priority items and constantly increasing the level of test automation.; Using software engineering practices, we ensure that our solutions are maintainable, scalable and extensible, with automation accelerators to provide tests across the platform architecture.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Endava offers 24x7 Service Desk operations, integrated monitoring, alerting and system management tools, full incident management and escalation processes. We augment standard Cloud Services to provide the end-to-end service you need to ensure you’re investing wisely, adhering to regulatory requirements and enjoying the highest possible service availability from your Cloud Service.; Your security is very important to us, which is why our management approach is certified to ISO 27001, all our staff are security cleared to BS 7858, and our data centres are all Tier 3+, with the security precautions you would expect of leading hosting vendors.

Service scope

• Service constraints: None.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support is tailored to specific services, and can be close to real-time.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: We can provide up to third line support, although we try to fix as many issues as possible at the point of first contact.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: N/a
• ISO/IEC 27001 accreditation date: N/a
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC Type II Report

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  On climate change We identify aspects of our business that impact the environment and comply with all relevant legislation and regulatory controls in each of our locations. We consume material goods in moderation, extend the lifecycle of our IT equipment, and thoughtfully manage and reduce waste. We also play our part in tackling broader environmental issues by supporting local community projects. Our Environmental Reporting Steering Committee is a management level body responsible for managing day-to-day activities related to Endava’s environmental performance and mitigating environment and climate-related risks. This committee meets on a monthly basis and discusses and signs off on processes, controls and strategy as well as on environmental reporting methodology. It is also responsible for providing regular updates to the Endava Board. The Committee includes senior management from across Endava, including the CFO, Group General Counsel and Head of ESG. Endava We Care (Sustainability Report) - https://www.endava.com/who-we-are/sustainability-at-endava

  Covid-19 recovery

  Endava’s people volunteer their time and expertise to local causes, bringing our values to life in practical ways. In response to COVID-19, they stepped up, including by helping local communities build health and safety digital solutions, creating 3D printed face mask components when personal protective equipment (PPE) was in short supply, and organising a global fundraising campaign to support hospitals and charities. Endava We Care (Sustainability Report) - https://www.endava.com/who-we-are/sustainability-at-endava

  Tackling economic inequality

  As good corporate citizens, we are passionate about partnerships that support the communities where we live and work and the broader technology and services industry – it’s how we meaningfully bring our values to life. We are immensely proud of our social impact work over the past two decades – especially in our Central European locations, where we have supported local growth by providing sustainable career opportunities and joined local community projects. Endava We Care (Sustainability Report) - https://www.endava.com/who-we-are/sustainability-at-endava

  Equal opportunity

  Endava is a place where we can all be authentic and inspired and collaborate across boundaries as part of highly effective teams. Our aim is to create a working environment that offers both equality and equity of career opportunity based on merit, powered by development opportunities such as the Endava University learning platform, Pass It On sessions, and regular employee engagement by our CEO and senior leaders. Endava We Care (Sustainability Report) - https://www.endava.com/who-we-are/sustainability-at-endava

  Wellbeing

  To enable our people to grow and stay connected, we introduced Endava Wellbeing in 2020. The programme brings together a wealth of tools and resources organised around four key pillars – Mind, Body, Home and Community. The programme encourages exploration of the mechanics of the Mind, discovering the most critical steps in taking care of the Body, examining the need for digital detoxing at Home and learning about the important role Community plays in having a sense of belonging. Endava We Care (Sustainability Report) - https://www.endava.com/who-we-are/sustainability-at-endava

Pricing

• Price: £320 to £1,300 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jelena.jecmenic@endava.com. Tell them what format you need. It will help if you say what assistive technology you use.