OXFORD DYNAMICS LIMITED

A Very Intelligent System (AVIS)

AVIS is a generative AI search and analysis platform for diverse data formats. Powered by advanced LLMs, it uses a chatbot-based conversational AI interface to provide trustworthy, context-aware, explainable answers and summaries in real-time without the need for model retraining. Offers a scalable and modular solution to enhance data-driven decision-making.

Features

• Human-style conversational interface based on retrieval augmented generation (RAG)
• Processes multilingual data using Natural Language Processing (NLP)
• Real-time semantic search of dynamic structured/unstructured data without retraining
• Document summarisation of multiple items to quickly surface key points
• Confidence scoring and source referencing for transparency/trust, enabling Explainable AI
• Comparative analysis to highlight differences across data sources (in development)
• Multimedia data support including images and video (in development)
• Connect to your Document Stores with Enterprise Search (in development)
• Secure, modular, scalable architecture that uses AWS services but cloud-agnostic
• Offline option, or using Customers' Large Language Model (sensitive data-handling)

Benefits

• Independently search and interrogate complex multi-source data in one interface
• Reduce cognitive burden/save time with analytics of vast data volumes
• Improve the quality and accuracy of data-driven decision-making workflows
• Stay up-to-date with information without manual reprocessing or model retraining
• Quickly identify key insights/changes/emerging trends in source material with analytics
• Have confidence in results with clear explanations, evidence, and traceability
• Keep sensitive data secure/compliant with on-premises or "airgapped" deployment option
• Enhance agility/adaptability to changing environments/requirements with a modular system
• Future-proof your investment using a platform with continuously expanding capabilities
• Gain competitive advantage leveraging cutting-edge AI technology that's UK-developed

£25,000 to £250,000 a licence a 6 months

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lets_talk@oxdynamics.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

381032202874606

Contact

Shefali Sharma
07838882248
lets_talk@oxdynamics.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: * Tasks are currently limited to supported by Oxford Dynamics sets of system capabilities, data types and AI models.; ; * Oxford Dynamics provides support for servicing bugs, and prioritising feature requests.; ; * Platform updates are available monthly, within a defined window of service down-time to implement changes.; ; * Containerised AVIS is hosted on AWS and requires some services, such as but not limited to CloudWatch, RDS, S3, ECS, SageMaker, Fargate. ; ; * Any custom requirements to the offerings would require additional professional services.
• System requirements:
  • Linux/Windows/Unix with WSL/AWS Hosting
  • AWS Managed Services

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Oxford Dynamics is available from Monday to Friday between 09:00-17:00.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Oxford Dynamics will provide a solutions architect who will work closely with the customer. The costs vary depending on the objectives of the engagement.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: There are 4 phases to the onboarding process: 1) Initial conversation to understand the agreed scope and clarification of the platform. This includes a Needs Assessment, Data Assessment, Communication Plan and a Timeline and Milestones plan. 2) Setup within the customers infrastructure. This includes the Software setup, Data Infrastructure and Integration, Security and Compliance and Initial Testing. 3) Full implementation within the customers infrastructure. This includes Configuration of the platform, User Training, Final Configuration of the platform and the Final Launch of the platform. 4) Support and maintenance of the platform. This includes Monitoring the performance of the platform, User Support and regular Updated Improvements.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: If requested by the customer to extract their data from the platform, at the end of the contract, Oxford Dynamics will export all data to the customer in the required data formats. AVIS is designed to not be interlocked around customers systems which ensures ease of adding and exporting data. Data removal can also be completed through hard delete which will removal all data and traces from the platform.
• End-of-contract process: Oxford Dynamics will either export the customer data or complete a hard delete which will be agreed within the offboarding process. Once the offboarding process has been completed, the customer will be terminated from the system. Additionally, the customer will be given the choice to extend the contract if of interest.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: All functionality available via the web interface, is available via a set of APIs.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
  • Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: All data, models, and interfaces are user defined at a customised cost structure.

Scaling

• Independence of resources: The AVIS infrastructure utilises load balancing to ensure proper resource distribution in cases of increased demand to the service. Resources are sized based on current and expected workloads to allow for low latency when using AVIS. Maximum resource scaling will be dictated by the agreed upon upper limit of dedicated resources between Oxford Dynamics and the customer.

Analytics

• Service usage metrics: Yes
• Metrics types: How helpful generated outputs are for the users as well as how the users are utilising these outputs for decision making.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: In the current version of AVIS users cannot export data but this can be added/customised per user request.
• Data export formats: Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our service is designed with high availability, with redundancy inherent within the architectural design.; We will work with the customer to understand the availability required from the system, and determine how that can be achieved.
• Approach to resilience: Information is available on request.
• Outage reporting: Outages will be reported via email alerts to the customer.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Segregated and defined user lists will be used to manage user groups, including management and administrative personnel.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Description of management access authentication: AWS Identity Services

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Oxford Dynamics is actively working towards achieving ISO 27001 and ISO 9001 accreditations.; ; We are aligning with these standards to meet the requirements of information security and Quality Management Systems.
• Information security policies and processes: Oxford Dynamics conforms to the information security policies and processes as per ISO 27001.; All breaches are reported to the Operations team, who then follow the steps outlined for data breach management and reporting. All team members receive initial and annual training to familiarise them with information security policies and processes.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Oxford Dynamics conforms to the ISO 27001 standards. Our approach to configuration and change management aligns with this standard, and the processes are thoroughly documented.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The vulnerability management approach is carried out and documented following ISO 27001 standard.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Oxford Dynamics conforms to ISO 27001 standard for the protective monitoring. ; ; The compromises are detected using various methods: (a) user reports; (b) Results of automated scans, including vulnerability and penetration testing services; and (c) internal quality assurance testing.
• Incident management type: Supplier-defined controls
• Incident management approach: Oxford Dynamics conforms to ISO 27001 standard for the Incident Management.; ; All incidents must be promptly reported in a dedicated portal provided by Oxford Dynamics.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Tackling economic inequality

  Oxford Dynamics recruits talent from all over the UK by offering flexibility in office, home, and remote work arrangements. We engage our employees based on their availability and productivity, empowering them to accomplish tasks in the way that suits them best.

  Equal opportunity

  Oxford Dynamics are able to facilitate office, home and remote working practices for our staff. We allow them to complete work in a manner of their choosing.

  Wellbeing

  We employ our staff for hours per week and output, and enable them to complete work in a manner of their choosing.

Pricing

• Price: £25,000 to £250,000 a licence a 6 months
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: The trial is based around customer requirements and additional information can be given on request.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lets_talk@oxdynamics.com. Tell them what format you need. It will help if you say what assistive technology you use.