INPUTE TECHNOLOGIES LIMITED

ABBYY Vantage

ABBYY Vantage is a next-generation Intelligent Document Processing platform that provides cognitive services and trained skills using AI to understand business documents and extract meaning and insights in a human-like manner. This no-code platform empowers citizen developer to accelerate digital transformation

Features

• Core AI skills to process any document
• Trained document skills to get off to a quick start
• No-code design of skills
• Monitor and analyze document processes
• Integrate with any intelligent automation system
• Improve accuracy with continuous learning

Benefits

• Supports citizen developers to design, train, and publish
• Fast onboarding times due to pre-configured templates
• Saleable solution allowing system to meet peek demands

£0.06 to £0.17 a transaction a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at c.howard@inpute.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

381389675166057

Contact

Chris Howard
+44 203 026 7521
c.howard@inpute.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Vantage can used to capture data from documents and exported the captured information any number of workflow, case management, back office and document management platforms
• Cloud deployment model: Public cloud
• Service constraints: Transactions can be created with documents added to each transaction for processing as well as additional meta data values submitted to the transaction as ‘registration parameters’. The number of files per transaction is limited to 1000 & a maximum size of 2GB. The status of a transaction can be retrieved, if a transaction is at the manual review stage a URL link to review the document is passed back. No report data can be access through the API, neither can the control of operator’s permissions, this is controlled from the administration screen.
• System requirements: As a cloud platform, there are no software requirements.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Monday to Friday 0830 to 1730. Extended hours are available at an additional fee
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Inpute provide a range is support levels depending on our clients requirements and budget. These range from next day, 8hr, 4hr and 1hr response times
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Vantage is 100% online self-service training which includes self-paced eLearning modules, tutorial videos, and hands-on exercises. eLearning modules will be designed for different personas - Business User, Administrator, and Developer. ABBYY Vantage no-code / low-code approach is extremely easy to work with and will allow for quick adoption across an organization. With that in mind, there are 3 courses described below. Most users will just need the Fundamentals course. Those users who will support and update the solution should complete the Fundamentals and the Intermediate course. If it is anticipated that there will be complex documents requiring deeper decision tree rules for the extraction of data, then the Advanced Designer Course is recommended after completing the Fundamentals and Intermediate courses.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Vantage is a transactional system which processes data as it is captured. No data is stored so no data migration is needed. Form templates, user accounts and audit data would be deleted once a contract has lapsed or cancelled
• End-of-contract process: Vantage is a transactional system which processes data as it is captured. No data is stored so no data migration is needed. Form templates, user accounts and audit data would be deleted once a contract has lapsed or cancelled

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile devices can be used to capture documents that would be processed and validated centrally. The validation and system admin clients are only available on desktop
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The software interface has the navigation menu on the left, which contains a list of heading that link to different pages on the products. In the middle of the interface, it shows what page you’re on and what you are working on. On the right contains prompts to help you navigate through what you are working on.
• Accessibility standards: None or don’t know
• Description of accessibility: .
• Accessibility testing: .
• API: Yes
• What users can and can't do using the API: The REST API in the Vantage platform allows systems to connect to the service & submit document images for processing, upload meta data to ‘Data Catalogs’ to be used as part of validation lookups during processing time & return captured data in a JSON format. All requests require authenticating through OAuth 2.0. The endpoints available allow access to the catalogs & records available contained within them, the API allows deletion and re-indexing of records as well as listing records from specific catalogs. Transactions can be created with documents added to each transaction for processing as well as additional meta data values submitted to the transaction as ‘registration parameters’. The number of files per transaction is limited to 1000 & a maximum size of 2GB. The status of a transaction can be retrieved, if a transaction is at the manual review stage a URL link to review the document is passed back. No report data can be access through the API, neither can the control of operator’s permissions, this is controlled from the administration screen. During processing a custom activity in the workflow allows 3rd party REST services to be invoked for document processing.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customize the service to create new ‘skills’ to process document types. These skills include, classification, Fast Machine Learning, Natural language Processing (Segmentation; Deep Learning & Named Entity Recognition), as well as structural extraction rules. The developed skills can be brought together in process skills which combine all document skills developed to create a flow for how a document will be processed through the platform. The process skill can be customized through the skill designer interface, placing classification and extraction skills in the order required. The process skill can be modified to include decision points to direct documents to different flows/skills, as well as being able to extend the platform through a custom activity, a JavaScript based activity. This is where Vantage can connect to an external REST source to bring back and enrich captured data or validate it automatically before the documents are potentially brought up for review by a human (if required). Business rules within document skills can be modified for data automatic data validation. The skills can be designed by the Administrator/Skill designer, a skill user can only use existing skills to process documents. All customisations are done through the skill & advanced designer interfaces.

Scaling

• Independence of resources: ABBYY Vantage platform is continuously monitored to optimise performance and to meet the peaks and troughs of clients demand in a multi-instances environment.

Analytics

• Service usage metrics: Yes
• Metrics types: The Skill Monitor allows users to get information about skill performance, the number of processed documents, and the quality of each skill at runtime. It also indicates system availability and the number of processing errors. Users can also view transactions for each individual skill. The transactions list displayed in Skill Monitor can only be filtered by skill, time period, errors, and transaction state. It is also possible to view a list of events for a specific transaction and export that list to a CSV file.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Hyland, OpenText, ABBYY, DocuWare and UiPath

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Vantage includes a custom activity and export, it will allow the solution to invoke 3rd party REST services for document processing (e.g., send some contract field for translation in the external system) and to export processing results to any external system by REST API call. Additionally, there are several ABBYY Vantage connectors for external systems, they are published at the ABBYY Marketplace: https://marketplace.abbyy.com/?features_hash=3-3. Additionally, data can be exported into JSON format. Uploaded documents can also be exported as searchable PDF files with a text layer: image over text, with MRC compression, and PDF/A. FTP transfers are out of the box.
• Data export formats: Other
• Other data export formats:
  • JSON
  • CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • TIFF
  • PDF
  • Various image file formats such as JPEG

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: ABBYY provides an SLA that guarantees 99.5% uptime for our cloud solution. A status page can be subscribed to (for free) for updates of uptime / any issues that may be reported and resolutions. https://status.abbyy.com/
• Approach to resilience: ABBYY shares responsibility for security with Microsoft as our cloud hosting infrastructure providers. In order to guarantee continuity of our clients’ business processes, ABBYY ensures fast disaster recovery. We employ Microsoft Azure region redundancy, achieved by a server duplication on another instance in a backup region. For this purpose, databases are replicated in real time. Microsoft Azure executes encrypted backups every 10 minutes for SQL and every 24 hours for storage. ABBYY does not provide an offsite backup.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Permissions are managed at the user group level
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC2 Type 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Back ground checks including past employer and education, are carried out on all staff
• Information security policies and processes: Inpute has a number of IT and data security policies where are available on request

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our change management process for Vantage is SOC2 certified and is included in our SOC2 Type 1 report. This report can be shared under an NDA.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: ABBYY has a comprehensive vulnerability and patch management process.; Our patch management process is based on centralized solution and includes installing patches of different vendors. Patches are tested and installed on most systems automatically, installation is forced by policy. For some system patches installation is a manual process. This manual process is performed by a responsible person. Patch management is a monthly process.; IT infrastructure and products are periodically scanned internally and from outside to identify any weaknesses using different automatic vulnerability scanners. Vulnerabilities found are categorized and planned for remediation.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our monitoring process is done in conjunction with Microsoft, they provide the hosting and monitor the security of the platform. ABBYY DevOps have access to the Service Status Monitor dashboard, which shows the current status of the service. Any issues raised through this monitoring are investigated and remediated based on the existing SLA. The ABBYY Status Page keeps our customers informed and provides real-time insights into Vantage Cloud status. It alerts our customers whenever a planned maintenance, critical service disruption or outage occurs. The real-time notifications and updates are sent to the subscribers until the issue is resolved
• Incident management type: Supplier-defined controls
• Incident management approach: Incident response procedures are defined in the ABBYY Information Security Incident Response Plan. We have a set of playbooks to react to specific types of incidents. Incident response teams work every day on potential incidents according to this plan and playbooks. These are constantly improved after lessons learned, annually or in case of significant changes in the environment. Notifications to clients will be via general media, through our company web-site and email. The Security Incident Response Team responds to alerts during the workday, but in the case of a high-risk event, response will be immediate and at any time.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Inpute recognises sustainability and humanity’s response to climate change as one of the greatest challenges of our lifetime. That’s why we’ve committed to put sustainable technologies at the heart of our innovation—to make sure we are adapting and growing along with the planet with the lowest environmental impact. We continue our work on reducing our emissions on many levels (offices heating & energy, product lifecycle, travels).

  Covid-19 recovery

  In response to the challenges posed by the COVID-19 pandemic, our policy aims to catalyst economic recovery by fostering the creation of new opportunities and skills for people. We recognise the need for innovative solutions to address shifting market demands and embrace the opportunity to empower individuals and communities.; Our policy outlines several key strategies including:; Entrepreneurial Support: We provide comprehensive support our people, including access to mentorship, and supporting new opportunities, and incubation programs. ; Skills Development Programs: Recognising the importance of upskilling and reskilling in a rapidly evolving economy, we invest in training programs to equip our people with the skills needed for emerging markets and opportunities. By fostering a culture of lifelong learning, we empower individuals to adapt and thrive in a post-COVID world.

  Equal opportunity

  At Inpute, we empower our people with support, benefits, and resources. That means putting our company culture first with communities that get people connected, while celebrating unique backgrounds and experiences. No matter the office location or team, we focus on promoting Diversity, Equality and Inclusion through numerous. We also invest in local communities and charities ; Inpute works diligently to promote trust and transparency in everything we do. Among our core values, we strive to “Acting with Integrity”—we act with integrity, make ethical decisions, and use good judgment. In that spirit, Inpute is committed to the highest standards of corporate governance, compliance, and ethics

  Wellbeing

  Inpute is dedicated to fostering holistic wellbeing among our people. We prioritise mental, physical, and emotional health through comprehensive initiatives. Our wellness program includes flexible work arrangements and access to mental health resources, ; At Inpute, we believe in work-life balance, we promote a supportive and inclusive culture where employees feel valued and respected. Our Employee Assistance Program offers confidential counselling services, ensuring that all team members have access to the support they need.; ; Additionally, through continuous feedback mechanisms, we ensure that our wellbeing initiatives remain relevant and effective. At Inpute, we recognise that our people are our most valuable asset, and their wellbeing is paramount to our success.; ; Additionally, through continuous feedback mechanisms, we ensure that our wellbeing initiatives remain relevant and effective. At Inpute, we recognise that our people are our most valuable asset, and their wellbeing is paramount to our success

Pricing

• Price: £0.06 to £0.17 a transaction a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A 30 day trial license is available on request

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at c.howard@inpute.com. Tell them what format you need. It will help if you say what assistive technology you use.