Montala Limited (ResourceSpace DAM)

ResourceSpace Digital Asset Management software

Montala is the company behind ResourceSpace, an open source Digital Asset Management software for your organisation's marketing and other digital assets, typically including photos, videos, illustrations, audio and other media. The software facilitates easy categorisation of, and access to, digital assets via a simple "self serve" web based user interface.

Features

• Powerful and fast search with intelligent ordering
• Very configurable and easy to add your brand
• Permissions management to model complex access requirements
• Enterprise integration, e.g. LDAP, SSO, Active Directory
• Workflow and version control to model processes and track history
• In depth reporting capability - live analytics
• Completely configurable metadata schema
• File conversion for thousands of file types
• 24/7 priority support
• ISO27001 certification

Benefits

• Easy access to digital assets using powerful search tools
• Preview and convert thousands of different file formats
• Access digital content when on the move via responsive UI
• Control access to sensitive assets
• Live analytics - see how assets are used
• Build custom workflow processes to suit your organisation
• Open source, so license free, reducing the overall service cost
• Full featured API means your developers can integrate existing systems
• Full on-boarding and training service included
• Our technical support team standing by to assist

£319 an instance a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@resourcespace.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

381405152290853

Contact

Peter Gough
01367 710245
info@resourcespace.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: There are no specific constraints.
• System requirements: Any reasonably up to date web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our response times are detailed under section 2.4 Priorities from our Terms & SLA, which you may review on the following link; ; ; https://www.resourcespace.com/terms
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: We have three tiers that affect the hosting performance and storage levels, but also the service as follows:; ; - Team Cloud (£3,825 + VAT per annum) - 20 hours support and consultancy per year, bug fixes, training, onboarding and reconfiguration.; ; - Business Cloud (£8,620 + VAT per annum) - 35 hours support and consultancy per year, bug fixes, training, onboarding and reconfiguration.; ; - Enterprise Cloud (£15,250 + VAT per annum) - 50 hours support and consultancy per year, bug fixes, training, onboarding and reconfiguration..; ; All services come with a dedicated DAM Consultant who'll be your point of contact for the duration of the contract. They'll be aware of your goals, be responsible for onboarding and configuring your system to meet your needs and work with you to make sure you always get the most from the system as you become more familiar with it and your requirements develop.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We include on-boarding and training in all our packages.; ; With our comprehensive on-boarding process your DAM Consultant works with your organisation to design a custom metadata schema, determine user groups and permissions.; ; We schedule remote one to one or group training for administrators using Google Meet. Each session is around an hour in length, typically spread over 1 to 2 weeks allowing time for private learning and practice. These can also be carried out on-site if you are able to cover travel costs.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: We provide an online utility to download the data in full. This online function is password protected and available for 3 months from service end.
• End-of-contract process: We provide a full download of the system and files. As the software is open source, your organisation is free to move this to another vendor or host in-house.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All functions are available but the layout is optimised for mobile. For example, the top menu becomes a drop down menu to optimise use of space.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: All core functions can be accessed via the API, for example, search, metadata tagging, download, upload, and so on.; The API is RESTful and therefore familiar to many developers.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Most system elements can be customised, such as colours, brand/logo, metadata fields, resource types, fonts, all aspects of permissions/access, which features are enabled (and to who), and so on. Configurability is a core differentiator for ResourceSpace.

Scaling

• Independence of resources: We offer CPU segregation between customers and guarantee minimum CPU allocation. Our top package includes the option of an entirely dedicated very high performance server, ensuring no disruption from other users.; Bandwidth is second to none with multiple GigE and 10 GigE uplinks spread across two separate sites.

Analytics

• Service usage metrics: Yes
• Metrics types: The analytics function of ResourceSpace allows for detailed reporting on a variety of system actions, broken down by user group and filtered by a number of different options. You can add reports generated to your dashboard for easy access.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: We provide a few options:; - Bulk download in ZIP or TAR format of the assets themselves; - CSV download of asset metadata; - SQL download of the complete asset database (for migration)
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • SQL
  • ZIP, TAR
  • XML
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: RSA key secured SSH for data transfer between servers.

Availability and resilience

• Guaranteed availability: We guarantee recovery in 3 hours, 24/7.; We have no global refund policy but these have been worked in to specific customer contracts. The typical approach is to give free contract extensions (e.g. 1 day contract extension for every 30 minutes of outage).
• Approach to resilience: Each server is configured with RAID 10 for data redundancy on the production system. We can recover to a second server at a geographically separate site quickly as we have a full RAID 5 standby copy synchronised every hour at a minimum. We have additional offsite and offline backups (the specific details of those are intentionally confidential).
• Outage reporting: We have internal monitoring and dashboard display. We announce outages to customers via e-mail alerts. As we have the monitoring data this is something we can make available to customers on request.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: For ResourceSpace itself, the management interface can be accessed via a number of different SSO / SAML providers, or at a more basic level via LDAP. Furthermore basic username/password authentication is provided as a default - this is always over a secured TLS connection.; For our customer extranet used for the provision of support, e-mail and password is used to gain access over a TLS secured connection.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: SAML and LDAP

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 19/06/2017
• What the ISO/IEC 27001 doesn’t cover: All operations of our business are covered by this certificate (it extends to the full business).
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: 02/07/2017
• What the PCI DSS doesn’t cover: Our PCI DSS certification relates to online payments for our service only, and states that we do not handle credit card information (we use a separately certified payment supplier).
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our full Information Security Policy is available online. Here is an overview.; ; We have implemented the following:; ; - Implementation of a sensitive information control policy including compliance with regulations under the Data Protection Act 1998 to protect client, partner, supplier, our own and personal employee information which is not in the public domain.; - Implementation of an Information Security Risk Assessment Process that assesses the business harm likely to result from a security failure and the realistic likelihood of such a failure occurring in the light of prevailing threats and vulnerabilities, and controls currently implemented.; - Development and implementation of a Business Continuity Plan to counteract interruptions to business activities and to protect critical business processes from the effects of major failures or disasters.; Defined security controlled perimeters and access to controlled offices and facilities to prevent unauthorised access, damage and interference to business premises and information.; - Provision of information security awareness guidance for all company employees.; - Set up a Senior Management Team that supports the continuous review and improvement of the company ISMS.; - Implemented incident management and escalation procedures for reporting and investigation of security incidents for ISMS management review and action.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Our Change Management Procedure is available on request.; We fully track all changes to IT assets using our in-house system build around ISO27001 requirements.; All significant changes are risk-assessed for potential security impact and preventative measures taken as part of our Continuous Service Improvement Process (CSIP).
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Our full Information Security Risk Assessment and Management Procedure is available on request.; The Company maintains a Risk Register which contains worksheets related to the ongoing risk analysis of its information in order to assess the business harm likely to result from a security failure. We assess the realistic likelihood of such a failure occurring in the light of prevailing threats and vulnerabilities, and the controls currently implemented.; Potential threats are received via subscription to mailing lists relevant to the packages in question. Patches are deployed immediately for critical updates.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Our full Information Security Incident Management Procedure is available on request.; All information security incidents must be reported as quickly as possible to the Information Security Manager so that they may conduct an information security analysis, as required, then prioritise, investigate and manage in a timely manner and that detail(s) of the root cause(s) and any corrective action(s) are tracked in the Security Incident Log.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Our full Information Security Incident Management Procedure is available on request, which defines the process for common security events.; Reporting is via our in-house Incident Log, part of our intranet. ; The Information Security Manager will analyse the incident reports, (types, volumes and costs of incidents etc), identify root causes and planned improvement actions and prepare summary reports for the Company ISMS Management Review team identifying any relevant trends, ISMS performance and any further recommendations for action.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are a certified B-Corp and our provided services are Climate Positive. Emissions are offset and trees are planted every year for each purchased service. See our pricing page for details.

  Equal opportunity

  All employees are afforded equal opportunities within employment and entry into employment with the company and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular position. In all cases, ability to perform the job will be the primary consideration.

  Wellbeing

  We pride ourselves by ensuring the wellbeing of not only our staff, who own 100% of the business, but by giving back to the community via our Community Volunteering Scheme. Our B-Corp certification ensures a high standard of consideration in this area.

Pricing

• Price: £319 an instance a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We include a fully functional access-all-areas instance with 10GB of storage and no time limit.
• Link to free trial: https://www.resourcespace.com/free

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@resourcespace.com. Tell them what format you need. It will help if you say what assistive technology you use.