NATQUEST LIMITED
Responsible AI Lifecycle Management for Procurement Systems
NatQuest offers support for planning, deploying, governing, and optimising AI systems used in procurement, ensuring responsible, transparent, and compliant use throughout the AI lifecycle. and adoption of cloud-based systems across business functions.
Features
- AI deployment and optimisation support
- Responsible AI governance framework design
- Bias and fairness assessments
- Explainability and transparency support
- AI performance monitoring
- Risk and issue management
- Audit-ready documentation support
Benefits
- Reduces AI bias and risk
- Improves transparency of AI decisions
- Increases trust in AI outputs
- Supports audit and scrutiny requirements
- Enables sustainable AI operations
- Protects organisational reputation
- Ensures compliant AI use
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
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Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
3 8 1 7 5 3 4 9 5 4 5 5 5 5 0
Contact
NATQUEST LIMITED
Salisu Uba
Telephone: 07459757051
Email: admin@nat-quest.com
About your service
- Service categories
-
Cloud Support Services
Cloud Migration Planning
- Capability analysis
- Cloud gap assessment
- Delivery Road-mapping
- Other
Service scope
- Service constraints
-
Our services are offered remotely with the option
for in-person
User support
- Email or online ticketing support
- Yes
- Support response times
-
Email support is available with response times
usually within 24 hours. - User can manage status and priority of support tickets
- No
- Phone support
- No
- Web chat support
- Yes
- Web chat support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support accessibility standard
- WCAG 2.2 AA
- Web chat accessibility testing
-
Web chat accessibility testing has been carried out
using a combination of manual testing, assistive technology tools, and user feedback to ensure the
service is usable and inclusive. The web chat has
been tested using screen readers, including NVDA
and VoiceOver, to confirm that messages, input
fields, buttons, and status updates are correctly
announced and navigable. Keyboard-only testing
has been performed to verify that all chat functions
can be accessed without a mouse, with logical tab
order and visible focus indicators throughout the
interface. Colour contrast and text resizing have
been tested to ensure content remains readable
and functional when browser zoom and
accessibility settings are applied. Testing has also
been conducted on both desktop and mobile
devices to confirm consistent behaviour across
different screen sizes and input methods. Where
possible, feedback has been gathered from users
who rely on assistive technologies to identify
usability issues and areas for improvement.
Findings from testing have informed refinements
to labelling, navigation flow, and error messaging.
Accessibility testing is repeated periodically,
particularly following interface updates or feature
changes, to ensure continued alignment with
WCAG 2.2 AA requirements. - Support levels
-
We provide flexible support levels to meet the
needs of different public sector organisations,
ranging from advisory-led engagement to hands-
on specialist support. Standard Support is
included within the service and provides
scheduled advisory sessions, access to subject-
matter experts, and email-based support during
agreed business hours. This level is suitable for
organisations seeking strategic guidance,
readiness assessments, and planning support.
Costs are based on agreed day rates or fixed-
price packages defined at call-off. Enhanced
Support provides increased access to
procurement and AI specialists, faster response
times, and additional advisory sessions to support
active transformation or implementation phases.
Enhanced Support is priced on an agreed uplift to
standard day rates or as a time-bound support
package. A dedicated technical account manager
or cloud support engineer is not mandatory but
can be provided where required. Where included,
the role acts as a single point of contact,
coordinating advisory resources, managing
delivery, and supporting governance and reporting
requirements. All support levels are agreed at call-
off to ensure transparency, value for money, and
alignment with organisational needs. - AI chatbot
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £428.00 | £320.00 |
| Associate business architect | £473.00 | £355.00 |
| Business architect | £653.00 | £490.00 |
| Lead business architect | £855.00 | £640.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £653.00 | £390.00 |
| Senior data architect | £743.00 | £560.00 |
| Chief data architect | £1,346.00 | £1,010.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £653.00 | £490.00 |
| Senior enterprise architect | £743.00 | £560.00 |
| Lead enterprise architect | £856.00 | £640.00 |
| Principal enterprise architect | £1,346.00 | £1,010.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £473.00 | £355.00 |
| Network architect | £473.00 | £355.00 |
| Lead network architect | £653.00 | £490.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior machine learning engineer | £653.00 | £490.00 |
| Lead machine learning engineer | £855.00 | £640.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £653.00 | £490.00 |
| Senior business relationship manager | £743.00 | £560.00 |
| Lead business relationship manager | £855.00 | £640.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £653.00 | £490.00 |
| Delivery manager | £743.00 | £560.00 |
| Senior delivery manager | £855.00 | £640.00 |
| Head of (Agile) delivery management | £855.00 | £640.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 7920a4dd-1ae6-4170-8917-1b0f7403b8d5
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at admin@nat-quest.com.
Tell them what format you need. It will help if you say what assistive technology you use.