Infosys Limited

SAP S/4HANA Implementation and Rollout Services

Infosys provides multiple SAP S/4HANA services including Greenfield & Brownfield implementation, Assessment/Roadmap/PoC as well as System Conversion and Rollouts. Our IDEA-Activate Methodology for implementations is aligned with SAP’s Activate Methodology for S/4HANA Implementation

Features

• Consulting & Systems Integration
• Business IT Services
• Business & Data Analytics
• Next Generation Services
• Platform Services
• Reporting & Analytics
• Centre of Excellence
• Advisory Services
• SAP Cloud Platform Services
• Infosys Package Implementation and Roll-out Services.

Benefits

• Faster rollouts while maintaining standard business practices across geographies
• High-quality package implementations. 98% on-time , on-budget delivery
• Innovation as a service with repository of intelligent use cases
• Reference architecture with fullstack including infrastructure, core S/4HANA
• Infosys Industry solution such as Catalyst and ArtificialIntelligence / MachineLearning.
• Flat lines model for the bundles converting capex into opex
• Codeveloped talent model to help clients accelerate their digital journey
• Improved ROI for our clients
• Highest value for customers on their journey to intelligent enterprise.

£141 to £1,280 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukps@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

381760743721724

Contact

Peter Gill
+44 7391393866
ukps@infosys.com

Planning

• Planning service: Yes
• How the planning service works: Infosys plans the end to end of movement to Cloud Software; It is specific for software services. Infosys has strong partnership with leading OEM players in SAP infrastructure in all layers from Hosting, Network ,compute and Storage. Infosys has joint solutions and alliances with key Cloud players
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Cloud strategy consulting
  • SAP sizing and capacity planning
  • Compatibility analysis
  • Architecture design
  • Landscape design
  • Installation / Configuration
  • Performance tuning & optimisation
  • Security and Authentication
  • Proactive monitoring using Solution Manager
  • L2, L3 technical support

Training

• Training service provided: Yes
• How the training service works: Training and user documentations are provided Training is for Software Services. The following are the End-to-end training Services provided by Infosys. This is also amended based on the Clients' motivation and requirement - ; Identify and document role-specific learning needs, define training strategy, develop global template for training content (all modes - Online, Face to face, Simulation),localize curriculum and content, schedule and register key users for training, deliver training, monitor and collect feedback to improve training delivery
• Training is tied to specific services: Yes
• Services the training service works with:
  • ARIBA
  • Concur
  • Fieldglass
  • SuccessFactors
  • Integrated Business Planning (IBP)
  • SAP C4C
  • Qualtrics
  • Hybris

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Infosys uses proven migration methodologies to ensure smooth migration to the SAP cloud systems ; There are different Phases which help in successful cloud migration:-; Ideation Phase - Initial conversation with customer to understand requirements along with discussion with vendors. After that all-platform comparison and assessment is completed.; Planning Phase -Initial team ramp-up with high level project plan. Sequencing of migrations based on criticality and complexity is systematically mapped. System inventory & initial sizing of project with documentation inventory of the project executed. ; Infrastructure Setup and Testing Phase -First we do hardware sizing finalization and architecture finalization of project to build strong network connectivity. After that security hardening and access controls are provided.; Project Ramp Phase-Staffing plan Execution with onboarding all teams to provide access and knowledge transfer.; Hyper Care Support Phase-24x7 support for production issues post migration with OSDB verification with documentation updates and project closure activities.; Cutover Phase - Finalization of Business Validation steps and activities for actual cut over and executing knowledge transfer to operations support team to go Live.; Testing Phase -Testing of Business-critical transactions and SAP applications. Execution of Performance, HA, DR testing. Execution of critical batch jobs with interfaces and bolt -on testing.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • SAP Migration
  • Proof of concept migrations
  • Detailed migration planning
  • Test scripts and tools setup
  • OSDB migration checks
  • Technical migration activities
  • Remediation and configuration
  • Downtime validation and optimisation
  • FREE SAP-on-Cloud Assessments with investments from both Infosys and Hyperscaler.

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: For the entire process of movement to cloud , we adhere CMMI practices for checking quality assurance of movement to cloud. We perform main phases of performance strategy for our clients: ; Requirement Analysis : Identifying business critical scenarios in scope of performance testing. Risk-based criteria i.e. ‘Critical Scenario Identifier’ is leveraged to identify scenarios in scope. ; Test Strategizing : This further refines scope with help of client business users. Other aspects like approach, risk and mitigation, workload model, environment details, roles and responsibilities etc. covered as part of test plan. Test plan addresses test data creation strategy. Infosys team leverages its IP solution ‘Workload Modeler’ for building accurate workload model. ; Test Script Preparation : Test scripts are prepared for identified business critical transactions using recommended tool. ; Test Execution and Analysis : It is iterative process. After each iteration bottleneck analysis is conducted. Development team provides tuning fix. Performance test team re-executes test to validate that tuning fix is working.; We have some key performance areas :; SAP transaction codes and standard SAP transaction codes are given.; Custom developed transaction codes/enhancements are provided.; We look into critical transactions in each of the Systems i.e. Project management, change management and integration systems.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services: Security and compliance services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme
  • Other
• Other security testing certifications:
  • CISSP
  • CISA
  • CEH
  • OSCP
  • CCNA
  • ISO27001LA
  • BS25999

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Advisory services for cloud adoption; Cloud integration and migration services; Implement & support SAP Cloud applications (SuccessFactors, C4C, Ariba, Hybris, Concur); Infosys SAP based cloud solutions and business platforms (Cloud-based Clinical Trial Supply Management (CTSM), Infosys Procure Edge); Multiple enterprise solutions hosted on HANA Cloud Platform ; OFS and Subscription Framework have been certified by SAP

Service scope

• Service constraints: When SAP is procured, clients have to also go for planned maintenance arrangements to support the SAP systems for further upgrades etc.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We do the analysis of the ticket and based on the complexity of the system, we work on the SLAs along with the client
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: L1 L2 and L3 Support ; At high level, L1, L2 & L3 can be mapped to ; L1 Support -> Application operations and monitoring, Categorization and logging of tickets, Fixing known/commonly occurring issues, Escalating issues to next level within SLA timelines in absence of a known resolution. ; L2 Support -> Application production support, Problem Management, configuration Management, Escalated Incident Management for tickets escalated from L1 team; L3 Support - > change and release management, SLA management, Escalated Incident Management for tickets escalated from L2 team, Minor Enhancements < 40 hours (typically), Bug fixes .; ; Pricing is factored considering the volume and complexity size of the tickets

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: SAP Cloud

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas Holding SAS - UK
• ISO/IEC 27001 accreditation date: 18/03/2024
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO27001:2022, ISO 27701:ISO 9001:2015, ISO 20000:2018, ISO 14001:2015
  • ISO 45001:2018, ISO 13485:2016, CMMI 2.0
  • SSAE 18/ISAE 3402 SOC 1 Type II,ISO 22301:2019
  • ISO 42001:2023, ISO 27701:2019

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Infosys’ balanced approach to environmental, social, and governance (ESG) enabled the company to become carbon neutral as of 2023. The same approach will be taken with GCloud14, with a strong emphasis on governance and transparency. ; Coupled with our strong governance approach and the environmentally sympathetic design of our delivery model, we can: ; • Achieve Net Zero by 2028, ; • Adopt UN Climate Neutral Now definition of Net Zero: “where a balance between anthropogenic greenhouse gas (GHG) emissions and removals is achieved” ; • Identify 100% of emissions, from design to implementation, prioritising the elimination of emissions ; • Offset emissions that cannot be eliminated ; • Offsets assured by an external environmental consultancy ; • Have our suppliers present an action plan to move from offset to elimination by 2029, setting course for a carbon negative future ; In compliance with PPN 06/21, Infosys publishes its Carbon Reduction Plan which is available at Crown Commercial Website as well as Infosys’ own website: https://www.infosys.com/about/corporate-responsibility/documents/carbon-reduction-plan.pdf ; For Call-Off Contracts, a baseline emissions level set prior to contract commencement will be created using data supplied by the incumbent supplier, Contracting Authority, and Environmental Contractor. This allows environmental performance to be measured against the previous approach. While the commitment to establishing carbon neutrality is set at 2028, granular targets depend upon consultation with the Contracting Authority, as reflected in the timeline. ; Supply chain emissions management will be in place prior to contract commencement through the Contracting Partners’ procurement methodology. The reporting design on emissions will be supplied to the Contracting Authority, with aggregated subcontractor emission provided within an integrated biannual report. A sustainability manager will be aligned to the initiative, who will, working with the client, develop a project plan during the first month identifying, each obligation, associated event/activity and required resources (people, venue, collateral, rollout).

  Covid-19 recovery

  Infosys will invest in the local communities and in partnership through this contract will help create opportunities to tackle economic inequality, increase supply chain resilience and capacity thereby helping support COVID-19 recovery. Infosys has announced it will create 1,000 new Digital Jobs in the UK to support post -Pandemic Growth (Infosys to Create 1,000 Digital Jobs in the UK to Fuel Post-Pandemic Growth): https://www.infosys.com/newsroom/press-releases/2021/create-digital-jobs-uk.html

  Tackling economic inequality

  Infosys’ plan for GCloud14 contracts include addressing economic and aspirational inequality, ensuring end-users can forge a meaningful career and follow curated, individualised development paths toward success.; Infosys creates opportunities for personal growth through training and career development. Increased online training opens a wide range of options to those looking to enhance their skills or grow into a new field, particularly among under-represented demographics where classroom learning is unsuitable. This democratisation of knowledge will revolutionise how people of all backgrounds develop their career. The data on uptake of such training can ensure all demographics are reached and, where proven to be less effective, steps can be taken to identify why.; Infosys has long recognised the importance of tackling inequality; it is essential to creating a workplace where professional growth faces as few barriers as possible. We are adamant that what barriers remain are determined only by aptitude and hard work – never by background or physical characteristics. ; This is evidenced by Infosys’ approach to Corporate Social Responsibility (CSR), with its global foundation investing £30 million last year on education in deprived communities, alongside its community-focussed Springboard learning platform and other philanthropic efforts. We have the commitment and expertise to deliver a transformation that has a meaningful impact on economic inequality. ; Working with Local Authorities, including Brent and Sandwell Borough Councils, Infosys has made over 220 vocational courses available to the public free of charge. Local Authorities have adopted the technology as their skills platform of choice and are driving citizens towards the tool.; This will result in high-quality training reaching those in need, doubling the reach of the Infosys Springboard deployment in the UK. Furthermore, it will ensure that the co-morbidities of poor educational and health outcomes linked to economic inequality are addressed through a single tool.

  Equal opportunity

  Infosys supports businesses to create their modern slavery policy, helping them to map their supply chain and create robust procedures. This methodology ensures a proactive, compliant approach to modern slavery whereby action planning is reviewed and renewed to adapt to the changing practices.; The UK proudly boasts the highest ranking on Global Slavery Index as the most active country in the world fighting the practice. This achievement is the perfect expression of the values at the core of Britain’s democratic traditions; its global leadership in this area is a source of pride for colleagues working on this engagement. ; ; We will contribute to this under-celebrated achievement by ensuring the Gcloud14 contracts result in net reduction of Modern Slavery. We will achieve this by keeping the practice out of our supply chain while taking targeted action to improve the lives of people most at risk of exploitation. We will build our approach with close reference to the UK Government guidance on modern slavery. ; ; To ensure a clear understanding of the risks of modern slavery and human trafficking across our organisations, we conduct training with relevant members of the supply chain on staffing benefits and appropriate anti-sexual harassment policies. In line with the policies that apply to our own staff, we require our human resource suppliers to provide training to their employees on their rights, wages policy, benefits, and grievance redressal forums; this is periodically and randomly audited. We have also circulated to our supply chain management employees a training module to improve awareness on modern slavery and human trafficking –a core responsibility of their role. ; The programme will be governed by the overall social value governance model under the Social Value Manager’s accountability, who will share a narrative report every six months with the contracting authority on supplier performance.

  Wellbeing

  At Infosys, employee’s health and wellbeing drives a culture of wellness. ; Through our efforts, our employee well-being rates reached an all-time high of 91% among employees across locations, even with the virtual setup. The sense of connectedness stands at 88% because of the ability of different teams to come together and collaborate with each other emotionally. We successfully touched the lives of 150,000+ employees through 431+ initiatives, witnessing a three-fold increase in employee participation virtually. ; ; We created three aspects essential to shaping employee experience: ; 1. Self-Help: Emphasises providing our employees the right tools and resources for them to take charge of their wellbeing. ; 2. Micro-Environment: Our objective is to create an environment that is conducive for individuals to work together, seamlessly. ; 3. Macro Environment: The focus here is on driving the programs centrally, conceptualising policies keeping the user at the centre.; ; Great Place to Work® and Fortune have recognised Infosys as one of the Best Big Companies to Work For™. In alignment with the organisations’ social value themes to ensure Employee wellbeing and health improvement, Infosys invests in following engagements: ; • New approaches to focus on prevention, resilience supported by internal policies. For instance, digital platforms for scientifically validated therapies such as cognitive behavioural therapy (CBT) to improve access to care options.; • Infosys Employee Assistance Programme, powered by LifeWorks via Generali, a 24/7 service for our employees or eligible dependents. ; • Infosys, in collaboration with Virgin Pulse are committed to augment health and wellness agenda of UK by providing free/subsidised memberships.; To monitor the effectiveness of these programmes our HR team conduct regular surveys, and as part of town halls take direct feedback. Data collected is used to ensure that the programmes are reaching the right people and are adjusted to meet the changing needs of our employees.

Pricing

• Price: £141 to £1,280 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukps@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.