MEDICAL DATA SOLUTIONS AND SERVICES LTD
Product Support Services
MDSAS have a range of specialists capable of delivering cloud support services across multiple sectors, including security, productivity and operational support services.
MDSAS have significant experience of delivering organisational support both within the UK and Internationally.
Features
- Email support desk
- Phone support desk
- Prioritised support response
- Prioritised resolution of support calls
- Assurance of system support
- Access to product support specialists
- Ensured availability of product services
Benefits
- Assurance of product support
- Client satisfaction
- Ability to monitor product support
- Business continuity resilience
- Access to product support specialists
Architecture roles
Business architect
| £700.00 |
£1,100.00 |
| £800.00 |
£1,200.00 |
| £900.00 |
£1,300.00 |
| £1,100.00 |
£1,500.00 |
Data architect
| £800.00 |
£1,200.00 |
| £900.00 |
£1,300.00 |
| £1,100.00 |
£1,500.00 |
Enterprise architect
| £800.00 |
£1,200.00 |
| £900.00 |
£1,400.00 |
| £1,000.00 |
£1,400.00 |
| £1,200.00 |
£1,600.00 |
Network architect
| £800.00 |
£1,200.00 |
| £900.00 |
£1,300.00 |
| £1,000.00 |
£1,400.00 |
Security architect
| £650.00 |
£1,050.00 |
| £800.00 |
£1,200.00 |
| £900.00 |
£1,300.00 |
Solution architect
| £550.00 |
£950.00 |
| £600.00 |
£1,000.00 |
| £700.00 |
£1,100.00 |
| £800.00 |
£1,200.00 |
| £1,000.00 |
£1,400.00 |
Technical architect
| £500.00 |
£900.00 |
| £600.00 |
£1,000.00 |
| £750.00 |
£1,150.00 |
| £900.00 |
£1,300.00 |
| £1,100.00 |
£1,500.00 |
Chief digital and data roles
Chief data officer
| £1,000.00 |
£1,400.00 |
Chief information security officer
| £1,000.00 |
£1,400.00 |
Chief technology officer
| £1,000.00 |
£1,400.00 |
Cyber security roles
Cyber security audit and assurance
| £800.00 |
£1,200.00 |
| £1,000.00 |
£1,400.00 |
Cyber security governance and risk management
| £500.00 |
£900.00 |
| £700.00 |
£1,100.00 |
| £900.00 |
£1,300.00 |
Cyber security monitoring
| £500.00 |
£900.00 |
| £650.00 |
£1,050.00 |
| £800.00 |
£1,200.00 |
Cyber security incident response
| £500.00 |
£900.00 |
| £650.00 |
£1,050.00 |
| £800.00 |
£1,200.00 |
Cyber security vulnerability management
| £500.00 |
£900.00 |
| £650.00 |
£1,050.00 |
| £800.00 |
£1,200.00 |
Cyber security digital forensics
| £500.00 |
£900.00 |
| £650.00 |
£1,050.00 |
| £800.00 |
£1,200.00 |
Cyber security testing
| £500.00 |
£900.00 |
| £650.00 |
£1,050.00 |
| £800.00 |
£1,200.00 |
Cyber security secure design
| £500.00 |
£900.00 |
| £650.00 |
£1,050.00 |
| £800.00 |
£1,200.00 |
Data roles
Analytics engineer
| £400.00 |
£800.00 |
| £500.00 |
£900.00 |
| £600.00 |
£1,000.00 |
| £700.00 |
£1,100.00 |
| £800.00 |
£1,200.00 |
Data analyst
| £400.00 |
£800.00 |
| £500.00 |
£900.00 |
| £650.00 |
£1,050.00 |
| £800.00 |
£1,200.00 |
Data engineer
| £500.00 |
£900.00 |
| £650.00 |
£1,050.00 |
| £800.00 |
£1,200.00 |
| £1,000.00 |
£1,400.00 |
Data ethicist
| £600.00 |
£1,000.00 |
| £800.00 |
£1,200.00 |
Data governance manager
| £500.00 |
£900.00 |
| £700.00 |
£1,100.00 |
| £900.00 |
£1,300.00 |
Data scientist
| £400.00 |
£800.00 |
| £500.00 |
£900.00 |
| £600.00 |
£1,000.00 |
| £700.00 |
£1,100.00 |
| £800.00 |
£1,200.00 |
| £900.00 |
£1,300.00 |
Machine learning engineer
| £600.00 |
£1,000.00 |
| £800.00 |
£1,200.00 |
Performance analyst
| £400.00 |
£800.00 |
| £500.00 |
£900.00 |
| £600.00 |
£1,000.00 |
| £700.00 |
£1,100.00 |
| £800.00 |
£1,200.00 |
IT operations roles
Application operations engineer
| £500.00 |
£900.00 |
| £600.00 |
£1,000.00 |
| £700.00 |
£1,100.00 |
| £800.00 |
£1,200.00 |
| £900.00 |
£1,300.00 |
Business relationship manager
| £500.00 |
£900.00 |
| £650.00 |
£1,050.00 |
| £850.00 |
£1,250.00 |
Change and release manager
| £500.00 |
£900.00 |
| £600.00 |
£1,000.00 |
| £800.00 |
£1,200.00 |
Command and control centre manager
| £600.00 |
£1,000.00 |
| £700.00 |
£1,100.00 |
| £800.00 |
£1,200.00 |
| £900.00 |
£1,300.00 |
End user computing engineer
| £350.00 |
£750.00 |
| £450.00 |
£850.00 |
| £550.00 |
£950.00 |
| £650.00 |
£1,050.00 |
| £800.00 |
£1,200.00 |
IT service manager
| £350.00 |
£750.00 |
| £500.00 |
£900.00 |
| £600.00 |
£1,000.00 |
| £800.00 |
£1,200.00 |
Incident manager
| £500.00 |
£900.00 |
| £700.00 |
£1,100.00 |
Infrastructure engineer
| £300.00 |
£700.00 |
| £400.00 |
£800.00 |
| £500.00 |
£900.00 |
| £600.00 |
£1,000.00 |
| £800.00 |
£1,200.00 |
Infrastructure operations engineer
| £350.00 |
£750.00 |
| £450.00 |
£850.00 |
| £550.00 |
£950.00 |
| £650.00 |
£1,050.00 |
| £800.00 |
£1,200.00 |
Problem manager
| £400.00 |
£800.00 |
| £600.00 |
£1,000.00 |
Service desk manager
| £350.00 |
£750.00 |
| £500.00 |
£900.00 |
| £600.00 |
£1,000.00 |
| £700.00 |
£1,100.00 |
Service transition manager
| £400.00 |
£800.00 |
| £450.00 |
£850.00 |
| £500.00 |
£900.00 |
| £700.00 |
£1,100.00 |
Product and delivery roles
Business analyst
| £400.00 |
£800.00 |
| £500.00 |
£900.00 |
| £600.00 |
£1,000.00 |
| £700.00 |
£1,100.00 |
| £800.00 |
£1,200.00 |
| £900.00 |
£1,300.00 |
Delivery manager
| £400.00 |
£800.00 |
| £500.00 |
£900.00 |
| £600.00 |
£1,000.00 |
| £700.00 |
£1,100.00 |
Digital portfolio manager
| £400.00 |
£800.00 |
| £500.00 |
£900.00 |
| £600.00 |
£1,000.00 |
| £800.00 |
£1,200.00 |
Product manager
| £400.00 |
£800.00 |
| £500.00 |
£900.00 |
| £600.00 |
£1,000.00 |
| £700.00 |
£1,100.00 |
| £800.00 |
£1,200.00 |
Programme delivery manager
| £700.00 |
£1,100.00 |
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
| £450.00 |
£850.00 |
| £500.00 |
£900.00 |
| £600.00 |
£1,000.00 |
| £750.00 |
£1,150.00 |
Test engineer
| £400.00 |
£800.00 |
| £500.00 |
£900.00 |
| £600.00 |
£1,000.00 |
| £800.00 |
£1,200.00 |
Test manager
| £500.00 |
£900.00 |
| £700.00 |
£1,100.00 |
Software development roles
Development operations (DevOps) engineer
| £300.00 |
£700.00 |
| £400.00 |
£800.00 |
| £500.00 |
£900.00 |
| £600.00 |
£1,000.00 |
| £600.00 |
£1,000.00 |
| £700.00 |
£1,100.00 |
| £700.00 |
£1,100.00 |
| £800.00 |
£1,200.00 |
| £800.00 |
£1,200.00 |
Frontend developer
| £300.00 |
£700.00 |
| £400.00 |
£800.00 |
| £500.00 |
£900.00 |
| £600.00 |
£1,000.00 |
| £700.00 |
£1,100.00 |
| £800.00 |
£1,200.00 |
Software developer
| £300.00 |
£700.00 |
| £400.00 |
£800.00 |
| £500.00 |
£900.00 |
| £600.00 |
£1,000.00 |
| £600.00 |
£1,000.00 |
| £700.00 |
£1,100.00 |
| £700.00 |
£1,100.00 |
| £800.00 |
£1,200.00 |
| £800.00 |
£1,200.00 |
User-centred design roles
Accessibility specialist
| £350.00 |
£750.00 |
| £400.00 |
£800.00 |
| £500.00 |
£900.00 |
| £700.00 |
£1,100.00 |
Content designer
| £350.00 |
£750.00 |
| £400.00 |
£800.00 |
| £500.00 |
£900.00 |
| £600.00 |
£1,000.00 |
| £700.00 |
£1,100.00 |
| £800.00 |
£1,200.00 |
Content strategist
| £500.00 |
£900.00 |
Graphic designer
| £400.00 |
£800.00 |
| £450.00 |
£850.00 |
| £550.00 |
£950.00 |
| £650.00 |
£1,050.00 |
| £750.00 |
£1,150.00 |
| £850.00 |
£1,250.00 |
Interaction designer
| £300.00 |
£700.00 |
| £400.00 |
£800.00 |
| £500.00 |
£900.00 |
| £600.00 |
£1,000.00 |
| £700.00 |
£1,100.00 |
| £800.00 |
£1,200.00 |
Service designer
| £300.00 |
£700.00 |
| £400.00 |
£800.00 |
| £500.00 |
£900.00 |
| £600.00 |
£1,000.00 |
| £700.00 |
£1,100.00 |
| £800.00 |
£1,200.00 |
Technical writer
| £500.00 |
£900.00 |
| £700.00 |
£1,100.00 |
User researcher
| £300.00 |
£700.00 |
| £400.00 |
£800.00 |
| £500.00 |
£900.00 |
| £600.00 |
£1,000.00 |
| £700.00 |
£1,100.00 |
| £800.00 |
£1,200.00 |
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
Yes
-
Who accredited the ISO/IEC 27001
-
British Assessment Bureau
-
ISO/IEC 27001 accreditation date
-
Wednesday 4 June 2025
-
What the ISO/IEC 27001 doesn’t cover
-
Fully implemented
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
No
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Please provide your Cyber Essentials Certificate Number
-
8e5ea8c0-8d7f-4bdb-95c1-e35b84a03dde
-
Cyber essentials plus
-
Yes
-
Please provide your Cyber Essentials Plus Certificate Number
-
F9e50273-6e38-47c4-89fc-fe96f17143f9
-
Other security certifications
-
Yes
-
Any other security certifications
-
NHS Data Security and Protection (DSP)
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
-
Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
-
Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
-
Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
-
Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
-
Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
-
Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
-
Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
-
Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
-
Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
-
Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
-
Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
-
Understanding of the issues affecting the development of new skills by target cohort
-
Understanding of issues relating to entering the contract workforce
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
-
Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at
rob.hollingsworth@mdsas.com.
Tell them what format you need. It will help if you say what assistive technology you use.