ACTICA CONSULTING LIMITED
Public Sector Cloud Service Management
Actica provide support to meet the challenges of an increasingly complex mix of cloud and non-cloud services and how they interrelate and integrate, coupled with strong service integration, management and governance functions – all undertaken within the context of increasing headcount pressure, growing user expectation and increasingly dynamic, evergreen environment.
Features
- Functional blueprint definition, defining required roles, responsibilities and relationships
- ‘As-is’ and ‘to-be’ gap analysis and options development and assessment
- Current & Target Operating Models (COM & TOM), organisation definition
- Process design and implementation, using ITIL and COBIT
- Design and implementation End-to-End (E2E) performance analysis capability
- Design and implementation of performance and supplier governance
- Service management transition planning, support and change management
- Provision of upskilling and Knowledge and Skills (K&S) transfer
- Enables understanding of technical risks and informed decisions on buy-versus-build
- Experience with all major cloud providers (AWS, Azure, GCP, MODCloud).
Benefits
- Reduce integration risk and improve end user experience
- Hold contracted cloud service providers to account
- Enable and inform collaborative working between suppliers
- Demonstrate benefit through Continual Service Improvement
- Prioritise and focus resources to achieve greatest benefit
- Achieve and influence wider departmental strategy
- Benefit from diverse skillset – technical, business and service management
- Excellent knowledge of Central and Local Government ICT service provision
- Excellent understanding of wider Government ICT strategy
- Sectors: Defence, Education, Health, Justice, Local Authority, Police, Transport
Pricing
£300 to £1,430 a unit a day
Service documents
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Framework
G-Cloud 14
Service ID
3 8 2 2 1 2 6 8 7 0 8 2 5 6 8
Contact
ACTICA CONSULTING LIMITED
Michael Murphy
Telephone: +44 (0) 1483484090
Email: opportunities@actica.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- This service aids the planning of the transition to, and management of, cloud services in a multi-vendor end to end service environment. Our clients need to manage and integrate an increasingly complex mix of cloud and non-cloud services as they transition their current service portfolios. They must ensure meaningful and high-quality services are continually delivered to users. This requires them to develop and maintain strong service integration, management and governance functions, and a deep understanding of the managed services, their supporting contracts and their technical and service management inter-relationships. The Public Sector Cloud Service Management service provides wide ranging support to aid Central and Local Government organisations to meet these challenges. As part of this service Actica can provide a functional blueprint definition, defining required roles, responsibilities and relationships. We can also perform an ‘as-is’ and ‘to-be’ gap analysis and options assessment, as well as providing service management transition planning. We have expertise in Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS), as well as experience with all major cloud providers (e.g. AWS, Azure, GCP, and MODCloud). Our services support all classifications including OFFICIAL, SECRET and TOP SECRET.
- Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- This service aids the planning of the transition to, and management of, cloud services in a multi-vendor end to end service environment. Our clients need to manage and integrate an increasingly complex mix of cloud and non-cloud services as they transition their current service portfolios. They must ensure meaningful and high-quality services are continually delivered to users. This requires them to develop and maintain strong service integration, management and governance functions, and a deep understanding of the managed services, their supporting contracts and their technical and service management inter-relationships The Public Sector Cloud Service Management service provides wide ranging support to aid Central and Local Government organisations to meet these challenges. Actica can provide best practise expertise in process design and implementation, using ITIL and COBIT. We also offer a design and implementation End-to-End (E2E) performance analysis capability and can design and implement performance and supplier governance. Actica can deliver service management transition planning, support and change management, and provide upskilling and knowledge transfer to client organisations.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Actica’s Public Sector Cloud Service Management service enables Service Managers, CIOs, Programme Sponsors and Project Managers to fully understand the context of managing and integrating a complex mix of cloud and non-cloud services as they transition their current service portfolios. Actica has direct experience of supporting Government plan and implement a range of cloud services, and we can use this expertise to ensure the design and implementation of solutions and architectures meet industry best practice. We can also conduct maturity assessments incorporating best practice e.g. CMMI.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
- Other
- Other security testing certifications
-
- National Cyber Security Centre (NCSC) Assured Consultancy
- CCP Certified Consultants
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by a third-party organisation
- How the support service works
- Cloud service management does not end with the delivery of a cloud solution or new digital solution. Often, there is a desire to maximise the benefits from cloud technologies and services, ensure continued value for money, maintain a complete understanding of risks associated with the new service, and ensure the service is being managed properly. Actica can provide ongoing support in the management of cloud services, advise on best practice, and deliver a deep understanding of the managed services, support contracts and technical and service management inter-relationships. This expertise can help to reduce risks, maximise benefits, identify solutions to any issues, and provide potential improvements.
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- N/A
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Bsi
- ISO/IEC 27001 accreditation date
- 18/01/2023
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
At Actica Consulting, we are a company that cares about the environment. Our EMS (Environmental Management System) is certified to ISO14001:2015 and we are committed to reducing our already very small environmental footprint. We set annual SMART objectives as part of our commitment to continuously improve our environmental management, enhance environmental performance and reduce pollution.
As stated in our published Carbon Reduction Plan, we are committed to achieving Net Zero no later than 2050 (though we aim to be much faster) and to play our part in keeping the global temperature rise within 1.5 degrees. Our CRP is updated annually to record progress and set targets for the year ahead.
Actions we take include, but are not limited to: establishing environmentally sensitive purchasing policies (buying recycled or long-life products; favouring products derived from natural/sustainable sources) and monitoring the environmental performance of our suppliers; ensuring that all decisions regarding working practices and purchasing take environmental considerations into account. We measure, monitor and minimise our usage of resources and consumables, and our greenhouse gas emissions. We actively look for ways to reduce waste and recycling, and encourage the use of sustainable modes of transport. We encourage home working and the use of virtual collaboration tools. Finally, we encourage our employees and suppliers to suggest ways to further develop our EMS.
For the provision of these services, we commit to offsetting the carbon footprint for the development of the Actica deliverables and, if requested, will provide certification verifying this action has been completed within a month of project completion. In 2023, Actica offset 5tCO2e, through similar schemes.Covid-19 recovery
Since the pandemic, Actica has maintained its commitment to its people and to uplifting others by offering employment opportunities and training, and leveraging our high-growth sector to create jobs. In the period from Mar '20 to April '24, we employed 122 new staff members, resulting in a c20% net increase in the number of employees per annum.
Actica undertakes a range of measures to aid with economic recovery from COVID-19 - especially at a local level - including promoting the benefits of staying local and ensuring money is spent supporting local businesses. We support recruitment events away from our SE England base and have recruited staff across the UK, ensuring that they benefit directly from our activity.
At Actica, the health and well-being of our staff comes first. We provide office equipment, and whatever else is needed to ensure the highest level of wellbeing and support to our staff. Where in-person working is required, Actica ensures that client sites meet our high standards for COVID safety. Recognising the importance of mental health, Actica has implemented a support structure which pairs up staff for ‘kitchen chats’; providing social stimulation for a healthy working-life balance.
Actica has fully embraced hybrid working, leveraging video-conferencing and online collaboration tools. We foster a close, remote-working relationship with clients through regular informal video calls. Actica is committed to retaining flexible working for our staff and engages with customers to deliver our services most efficiently - removing unnecessary travel and reducing commuting at peak times. We fully accommodate staff that require special considerations due to shielding, and allocate them specifically to remote working projects.Tackling economic inequality
Actica is compliant with the processes and procedures contained within the Modern Slavery Act 2015. Our anti-slavery and human trafficking policy applies to all staff, as well as other persons representing Actica in a working capacity. This including employees at all levels, contractors and suppliers. We are committed to promoting and maintaining the highest possible ethical standards in all of our business activities, and have a zero-tolerance policy towards bribery and corruption. We are committed to acting fairly and with integrity in all of our dealings and relationships. We have implemented and currently enforce an effective system to counter bribery. Our anti-bribery policy provides details of our approach.
Actica are pleased to confirm that all of our staff and associates are paid above the real living wage, in addition to receiving a pay review following every performance review. Furthermore, we hold formal accreditation from the Living Wage Foundation as a living wage employer. In our supply chain of associates, we prefer to work with known and trusted associates with well-established subcontracts and working practices. We do not use zero-hour contracts, and prefer to subcontract based on fixed-price deliverables. We are able to accommodate working both inside and outside of IR35 regulations as needed.
Actica has supported a number of young people to obtain an apprenticeship in Cyber Security.Equal opportunity
Actica is committed to ensuring fair treatment of all stakeholders in our business from customers to employees. We are a Disability Confident Committed employer (certificate: DCS024208). We believe in equality of opportunity and inclusion, where Actica’s Equality, Diversity and Inclusion policy goes beyond what we are required to do to ensure all contributions are valued and respected. We ensure that in all our activities we promote equality and provide respect to all, irrespective of marital or civil partnership status; having or not having dependants; religion or beliefs; race (including colour, nationality, ethnic or national origin); disability; sex or sexual orientation; age; or pregnancy and maternity. This policy extends beyond our own employees to client personnel, subcontractors, suppliers and potential recruits, and underpins our approach to recruitment of staff and engagement with our supplier base.
We require all of our staff and people within our supply chain to uphold our equality principles. We have effective procedures in place to ensure equal opportunities for all, preventing discrimination, harassment and bullying – fostering a culture which values diversity and inclusion. Our equality and diversity policy provides more details of our approach and a member of the board actively monitors our compliance to the policy to ensure any opportunities for improvements are identified, considered and implemented as needed. Actica is covered by the Modern Slavery Act 2015; our compliance with the processes and procedures contained within the Modern Slavery Act 2015 is set out in our Modern Slavery policy and statement.Wellbeing
Actica is a company that is committed to supporting the health and wellbeing of our staff, both physically and mentally. We make every effort to ensure that our people are physically comfortable working at home by providing office equipment, and whatever else is needed (subject to individual accessibility requirements). Where in-person working is required, Actica ensures that a client’s site meets our high standards for safety.
Actica knows that mental health is just as important as physical health. Actica has implemented a support structure - which the Directorate promotes - where staff optionally pool their names for ‘kitchen chats’; providing much-needed social stimulation. A Company Director is responsible for the Mental Health services we offer to our employees, which includes overseeing regular communications and awareness campaigns via both virtual and physical means. We have established our Metal Health First Aid team, all of whom have undergone Mental Health First Aid Training with Mental Health England and have communicated their presence and purpose to the company. Additionally, we offer private medical insurance to our staff. This includes full mental health cover which incorporates confidential access to trained counsellors.
Throughout service delivery, we promote a team-culture with regular, collaborative workshops and informal social team video calls, with both Actica and client team members encouraged to join. This is particularly important where individuals are unable to routinely meet and engage with colleagues.
We believe in playing a responsible role in our community and giving back to society. A big part of this is fundraising. We support upReach, a charity committed to supporting undergraduates from lower socio-economic backgrounds to access and sustain top graduate jobs, and SSAFA, the Armed Forces charity. Actica also sponsors the Manchester ‘Look After Yourself’ charitable conference, which supports and celebrates the work of mental health bodies.
Pricing
- Price
- £300 to £1,430 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at opportunities@actica.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.