Nexus Open Systems Ltd

Nexus Microsoft Teams

Microsoft Teams from Nexus is an enterprise-ready Intelligent Communications platform that delivers a hub for teamwork in Microsoft 365. Threaded and persistent chat; Effectively deliver team meetings, live stream and conference calling; Make, receive and transfer calls. Microsoft Teams offers reliable and flexible Intelligent Communications enabled by the Microsoft Cloud.

Features

• Host audio, video and web conferences with anyone
• Go live with Skype Meeting Broadcast up to 10,000 users
• Cloud video interoperability with H.323 compatible devices
• Common calling features such as transfer, hold and resume
• Answer calls for others or use Assistant to receive calls
• Built in voice mail integrated with Exchange
• Built in encryption, enabled by default, no VPN required
• Range of USB, Bluetooth, Desk, Conference and Meeting Room devices
• All your apps, tool and services in a single hub
• Delivered by Microsoft as part of Microsoft 365

Benefits

• Chat, content, people and tools together in a single hub
• Access Microsoft Teams on any device with enterprise level security
• Provide your team with access to SharePoint, OneNote and Forms
• Tailor your workspace with Tabs and Connectors
• Collaborate easily on up to date files within your team
• Favourites to keep on top of communications from your teams
• Keep informed of all recent Notifications through the Activity Log
• Multi-factor authentication and Data encryption at all times
• Unlocks creativity and built to delivery more efficient team working
• Integrates with applications easily and provides intelligent security

£3.60 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.wilson@nexusos.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

382261790892908

Contact

Stuart Wilson
01392 205095
stuart.wilson@nexusos.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Microsoft provide planned maintenance notifications which will inform customers about service infrastructure work that might affect some Cloud Services. The scheduling of this maintenance can be viewed online.
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard SLA is for 2 hours response for Critical issues; 4 hours response for Major issues and 8 hours response for Minor issues.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users can interact with our Technical, Sales and Training teams. Raising questions which are dealt with there and then. Alternatively we will take enquiries away and respond direct to users through email.
• Web chat accessibility testing: None as yet
• Onsite support: Yes, at extra cost
• Support levels: Support Levels: Basic - Service Desk Facility; Incident & Problem Management; Dedicated Account Management; Third Party Liaison; Escalation Procedure; Remote Support; Access to Customer Portal. Standard - Service Desk Facility; Incident & Problem Management; Dedicated Account Management; Third Party Liaison; Escalation Procedure; Remote Support; Access to Customer Portal; Service Level Agreement; Remote Monitoring & Alerting. Advanced - Service Desk Facility; Incident & Problem Management; Dedicated Account Management; Third Party Liaison; Escalation Procedure; Remote Support; Access to Customer Portal; Service Level Agreement; Remote Monitoring & Alerting; Annual IT Strategy; Monthly Remote Health Checks; Proactive Monitoring & Alerting; On-site Support. Support cost: Pricing is dependant on customers infrastructure and environment A dedicated Technical Account Manager is assigned to each customer and our Service Desk team includes Cloud Support Engineers.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We follow a defined process for on-boarding new clients to ensure that they have the assurance of our help, whilst at the same time remain in control of the cloud services which are often at the core of their business. Through the on-boarding process Nexus will complete a detailed assessment of: • Client’s strategic vision • Organisational culture • Current and future objectives • Desire business outcomes • Potential improvements to existing business processes • Project and programme delivery resources • Current governance and programmes. We can provide onsite training to our clients as well as instruction at our own training centre. User documentation is provided by way of client portal guide
• Service documentation: No
• End-of-contract data extraction: You own your data and retain all rights, title, and interest in the data you store with Microsoft 365. You can download a copy of all of your data at any time and for any reason, without any assistance from Microsoft.; Exchange Online data, including emails, calendar appointments, contacts, and tasks, can be downloaded to a local computer by any end user at any time via the Import and Export wizards.; SharePoint Online documents can be downloaded at any time from the workspace into your local computer.; Vanity domain names such as contoso.com can be removed by following the Domain Removal instructions in Microsoft 365 Help.; To download a copy of end-user metadata (such as email address, first and last name, and other data), you can use PowerShell cmdletscommand let, including the Get-MsolUser Windows PowerShell cmdletcommand let for Microsoft 365. If you use Exchange Online, you can also use the Get-MailUser and Get-User Exchange PowerShell commands.; Upon expiration or termination of your Microsoft 365 subscription or contract, Microsoft will provide you, by default, additional limited access for 90 days to export your data.
• End-of-contract process: There are no additional costs at the end of the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Different mobile devices work with Microsoft 365 in different ways, Microsoft provide detailed information online regarding compatibility and functionality.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Application client and web browser
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: The interface is provided by Microsoft and has been extensively tested with assistive technology.
• API: Yes
• What users can and can't do using the API: Whether you want to incorporate the richness of Microsoft 365 data into your app, or create a custom experience within Microsoft 365 itself, or use custom reports to keep your Microsoft 365 environment running smoothly, you can use the developer features to achieve your goals. The Microsoft 365 APIs enable you to provide access to your customer's Microsoft 365 data, including the things they care about most--their mail, calendars, contacts, users and groups, files, and folders--all right from within your app itself. You can access the Microsoft 365 APIs from solutions across all mobile, web, and desktop platforms.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Office 365 is built on Azure which is a multi-tenant service, meaning that multiple customers’ deployments and virtual machines are stored on the same physical hardware. Azure, provides geographically dispersed regions around the world. These platforms also provide capabilities that support availability and a variety of disaster recovery scenarios. Azure has resiliency and disaster recovery built in to many of its services.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: You own your data and retain all rights, title, and interest in the data you store with Office 365.; You can download a copy of all of your data at any time and for any reason, without any assistance from Microsoft.; Exchange Online data, including emails, calendar appointments, contacts, and tasks, can be downloaded to a local computer by any end user at any time via the Import and Export wizards.; SharePoint Online documents can be downloaded at any time from the workspace into your local computer.
• Data export formats:
  • CSV
  • Other
• Other data export formats: .pst file
• Data import formats: Other
• Other data import formats: .pst file

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: This service is underpinned by a Microsoft Service Level Agreement (SLA) which describes Microsoft’s commitments for up time and connectivity. For this service, availability of at least 99.95% is guaranteed. The following monthly up time limits attract the indicated service credits. <99.95% (10%); <99% (25%); <95% (100%).
• Approach to resilience: Available on request
• Outage reporting: A public dashboard shows the status of the service. Email alerts are available from the Office 365 Service Health Dashboard RSS Feed.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Nexus manage access to management interfaces and support channels through the use of Named Contacts. Those users who require access to management interfaces and support channels such as the client portal must apply for access through their organisation to the Nexus Service Desk. These user applications are then reviewed and approved or rejected with the individual recorded as a Named Contact for the particular service and appropriate credentials provided.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 29/04/2021
• What the ISO/IEC 27001 doesn’t cover: Our ISO 27001 certification relates to the information security management system and not to the products or services of our organisation. The certificate reference number, the mark of the Certification Body and/or the accreditation mark may not be shown on products or stated in documents regarding products or services.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: Nexus hold and maintain an Information Security Policy. We have an Information Security Office (ISO) who is responsible for the development, management and enforcement of the policy across our organisation.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Nexus have a configuration management process for tracking changes in the specification of our services and products, this is managed centrally. Nexus also implement a full change management process for assessing and if appropriate executing any changes to services and products.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: One key operational best practice that Microsoft uses to harden its cloud services is known as the “assume breach” strategy. A dedicated “red team” of software security experts simulates real-world attacks at the network, platform, and application layers, testing Microsoft 365's ability to detect, protect against, and recover from breaches. By constantly challenging the security capabilities of the service, Microsoft can stay ahead of emerging threats.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Microsoft security researchers are constantly on the lookout for threats. They have access to an expansive set of telemetry gained from Microsoft’s global presence in the cloud and on-premises. This wide-reaching and diverse collection of datasets enables Microsoft to discover new attack patterns and trends across its on-premises consumer and enterprise products, as well as its online services. As a result, Security Center can rapidly update its detection algorithms as attackers release new and increasingly sophisticated exploits. In the event that customer data is compromised, Microsoft will notify its customers.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: All Incident tickets will be recorded in the Nexus Service Desk system under the Incident Management workflow. All new Incident tickets will undergo an initial impact assessment. Nexus will further look to determine the number of users/systems affected and establish the commercial impact to the customer’s environment. We have a knowledge base to be able to check for common events. Users can report incidents by phone, email or through their client portal. Incidents are included in any appropriate service monthly ticket summary reports.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  The environmental benefits of our G-Cloud Service provision are substantiated by Microsoft’s own studies and commitments towards climate change. A 2018 study found that using the cloud platforms can be up to 93% more energy efficient and up to 98% more carbon efficient than on-premises solutions. Real sustainability requires solutions that address wastefulness at every level of a business. Hosting on the cloud is more environmentally friendly and results in less of a carbon footprint. Cloud infrastructures support environmental proactivity, powering virtual services rather than physical products and hardware, and cutting down on paper waste, improving energy efficiency, and (given that it allows employees access from anywhere with an internet connection) reducing commuter-related emissions. Independent reports predict that data centre energy consumption would drop by 31% from based on the adoption of cloud computing and other virtual data options.

  Covid-19 recovery

  As a member of the COVID-19 High Performance Computing Consortium, Microsoft is helping researchers accelerate their understanding of the virus and the development of treatments and vaccines through two major initiatives; HPC Consortium and AI for Health. The COVID-19 HPC Consortium encompasses computing capabilities from some of the most powerful and advanced computers in the world. Microsoft hope to empower researchers around the world to accelerate understanding of the COVID-19 virus and the development of treatments and vaccines to help address infections. Consortium members manage a range of computing capabilities that span from small clusters to some of the very largest supercomputers in the world. AI for Health is a new $60 million, five-year philanthropic program from Microsoft, created to empower non-profits, researchers, and organizations tackling some of the toughest challenges in global health. Microsoft are providing access to AI and expertise in these areas; Accelerating medical research to advance the prevention, diagnoses, and treatment of diseases, increasing our shared understanding of health and longevity to protect against global health crises, reducing health inequity and improving access to care for underserved populations and supporting fundamental research capabilities, including data collaboratives and differential privacy.

  Equal opportunity

  We are committed to social value and equal opportunity. We actively recruit disabled individuals, enriching our team’s diversity. We provide training schemes for disabled employees, enhancing their employability and confidence. We also use our influence to advocate for disabled people, fostering an inclusive community. These practices contribute to reducing the disability employment gap, ensuring everyone has the opportunity to succeed. We actively recruit from diverse backgrounds and geographical locations within the UK, ensuring a rich mix of perspectives in our team. We provide training and development opportunities for all employees, fostering a culture of continuous learning. We also advocate for fair employment practices, promoting equal pay and opportunities for advancement. These practices are integral to our efforts in tackling workforce inequality, ensuring everyone has the chance to thrive.

  Wellbeing

  We are committed to improving health and wellbeing. We prioritise a healthy work-life balance, encouraging regular breaks, hybrid working and flexible working hours. Mental health is equally important; we have trained mental health first aiders and foster a supportive work environment. Regular team-building activities and open communication channels ensure a positive, inclusive atmosphere. With a focus on community integration, we actively engage with local communities and organisations participating in events which support local initiatives and charities. We foster a culture of inclusivity, encouraging our employees to volunteer and contribute to community projects and sponsorship activities. We also collaborate with local institutions to provide resources and volunteer support. Our workplace policies promote diversity and inclusion, ensuring everyone feels valued and part of that community.

Pricing

• Price: £3.60 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full featured trial, valid for 30 days

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.wilson@nexusos.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.