Placecube Ltd

Digital Community Management Support

Platform-agnostic, expert online community management support tailored directly to your community’s needs, enabling you to focus on achieving group objectives and driving member engagement. Our experienced community managers, who are leaders in their field, will work with you to plan, create and develop successful networks and communities of practice.

Features

• Work with highly experienced community and knowledge management experts.
• Get your own needs-based community management support plan.
• Gain support with day-to-day functional community management.
• Develop a clear purpose and SMART objectives for your community.
• Identify the benefits of participation for key stakeholders.
• Identify your audience and understand what makes them interact.
• Understand the facilitation role and identify and engage potential champions.
• Develop a bespoke community communications and action plan.
• Gain important community engagement tools and techniques.
• Get support to measure the community’s impact.

Benefits

• Support from leading community and knowledge managers.
• A clear business case for building communities of practice.
• A reliable, proven framework to help develop your community.
• Engagement techniques that work, helping you grow your community.
• Improved knowledge through working with experts.
• New community management and knowledge management skills.
• Increased participation and take-up within your community.
• Objectives achieved through more community success stories.
• More knowledge shared, meaning more time and money saved.
• Clear return on investment through good monitoring and measurement.

£350 to £1,000 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jenny.dias@placecube.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

382283693713452

Contact

Jenny Dias
020 8895 6756
jenny.dias@placecube.com

Planning

• Planning service: Yes
• How the planning service works: To be completely successful, an online community requires clear purpose, great planning, good leaders, compelling content, lively discussions, regular evaluation and relationships built on trust. Our community management support helps you plan out your use of digital communities based on a proven framework, including the creation of a clear purpose, identifying objectives, success measures and key audiences, understanding group roles and responsibilities and developing an action plan using the right tools and technology.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Knowledge Hub’s technology is an enabler for public service organisations everywhere to share information and learn from each other within online groups. While the technology is important, it is the people and how they go about collaborating and sharing that ensures a community can thrive. Our digital community and knowledge management training and support offers the blueprint to create just such a successful and engaged community based on proven methodology and techniques. All our training is platform-agnostic and can be applied in any organisation wishing to introduce enterprise social networking and collaboration. All our courses and support are delivered by expert community managers, who between them have over 20 years’ experience of creating, managing and developing online communities of practice. Where training is required, course content includes community management basics such as understanding the concept, creating a purpose, identifying and engaging your audience, understanding roles and action planning, understanding participation, further engagement techniques and monitoring impact.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: We provide three levels of community management support offered on an hours per month basis. Examples of the types of activity included is as follows, but please see our service definition document for more detail on these: developing clear community purpose; providing key engagement tools and techniques; supporting other nominated facilitators; identifying participation benefits and audience for growth; creation and implementation of community content, communications and activity plan; monthly communications; day-to-day functional management including: managing content; membership management; coordinating member questions and answers.

Service scope

• Service constraints: We would expect to work in partnership with you to create a detailed community management support plan that meets your needs and fits within the bounds of your chosen package. While we have suggested possible tasks and activities under each package, every community is different and has different needs, so we will work with you to ensure that your community management support plan makes the best use of your allocated hours and our expertise.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Full email helpdesk facilities are available Monday to Friday 08.30-17.30 (excluding bank holidays). Most emails to our support helpdesk are answered on the same working day and many are answered within 2 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: As stated above, full UK-based helpdesk services are provided Monday to Friday 08:30-17:30 free of charge. Our helpdesk is staffed by a team of experienced community managers.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: 13/07/2020
• What the ISO/IEC 27001 doesn’t cover: Physical premises
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Placecube will be Net Zero by 2030.; ; All employees and associates/contractors work from home, eliminating the need to travel to and from work. Travel to attend face to face meetings is undertaken only when absolutely necessary and journeys made via public transport, unless impractical to do so.; ; We use technology and digital tools to conduct our business, reducing the use of paper and printing. Supplies are procured from environmentally friendly sources. In an effort to tackle economic inequality we recycle computer equipment and mobile devices to benefit those most in need.; ; We encourage employees to adopt environmentally sustainable working practices and to contribute ideas as to how we improve.; ; We have ceased the use of ‘branded goodies’ at conferences and are exploring more environmentally friendly approaches.
• Covid-19 recovery:

  Covid-19 recovery

  Minimal impact due to Virtual working
• Tackling economic inequality:

  Tackling economic inequality

  We work collaboratively and ensure that our clients never pay twice for the same development, actively promoting re-use, and repeatable services.; ; Digital Place is open-source, and non-proprietary, meaning that our customers can choose to resource new digital projects internally, or through local supply chains. Our promotion of local economic opportunities extends beyond the confines of the Authority, for we actively encourage collaboration by making the platform free to use for partner organisations and community groups. The product can be shared at no additional cost - delivering real economic gain for the public purse.; ; Supporting the development of strong integrated communities, through the use of the Digital Place Platform delivers a meaningful impact on local employment and economy – benefiting the wellbeing of those communities.; ; In an effort to tackle economic inequality we recycle computer equipment and mobile devices to benefit those most in need.
• Equal opportunity:

  Equal opportunity

  Placecube embraces diversity, inclusion, and equality through our people. Our actions, supported by our various policies and processes enable this. We are committed to the Living Wage movement, are Disability Confident, and support the Armed Forces Covenant.; We recognise that the social value of place-based, connected, local public service can transform the lives of the most vulnerable in communities and make best use of the public purse, so that ever tightening resources can be focused on priorities and not duplication.; We contribute to the public sector and the not-for-profit sector through our free-to-use open knowledge exchange platform. Through Knowledge Hub, we contribute to best practice sharing and collaboration, supporting sector-led improvement, knowledge retention and skills development.
• Wellbeing:

  Wellbeing

  The company and its leadership team are focused on the mental health and wellbeing of all our employees, clients, customers, partners, and suppliers, which has a positive impact on productivity and wellbeing. We have appointed a Mental Health First Aider to support our objectives.

Pricing

• Price: £350 to £1,000 a unit a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jenny.dias@placecube.com. Tell them what format you need. It will help if you say what assistive technology you use.