CONCEPT ANALYTICS LTD

Cloud Support Services

Our Cloud Support Services will underpin your drive to provide insight and value using the latest cloud-based analytics and data warehouses. Established proof of concept / prototype / minimum viable product, Agile development process.
The service is wholly customisable and delivers bespoke, industry standard, cloud based, business intelligence solutions .

Features

• Secure and highly resilient infrastructure
• Agile Delivery - Full Lifecycle
• Business Intelligence solution development & support
• Data Warehouse Development
• Proof Of Concept / Prototyping / Minimum Viable Product
• Private/public cloud hosting maintenance and support
• Managed project deployment and change management
• Flexible and on-demand capability to work alongside internal teams
• Expertise in all aspects of IT including On-premises and Cloud
• Help Desk Support

Benefits

• Delivered by qualified and experienced IT professionals
• Reliable, tailored service
• Scaleable architecture
• Backed with years of NHS, public sector and corporate experience
• Pre-vetted specialist teams
• Clear progress reporting against agreed objectives
• Skills and knowledge transfer
• Access to latest IT developments and technologies
• Vendor Neutral
• Bespoke IT support service to suit your requirement

£450 to £1,600 a user a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  ODT

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@conceptanalytics.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

382645792733149

Contact

Peter Lewis
07909511042
info@conceptanalytics.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our professional services focus on the impact of the change on people, processes, organisation and information to enable expedited and assured return on investment.; ; Analysis and definition of the needs of the organisation and stakeholders, recommendation of comprehensive solutions that deliver optimal value.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: For any service provided by the company as a result of a business analysis engagement.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: By providing the robust analysis required for stakeholders to make an informed decision as to whether or not to migrate to the cloud or between cloud services.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: User Acceptance Testing of functionality against requirements specifications.; Definition of Acceptance Criteria and Definition of Done for Agile .; Oversight and advice to client side business analysis resources.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Onsite

Service scope

• Service constraints: Onsite support only

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We will endeavour to respond to questions within one working day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Standard office hours. Face to Face, and phone.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  Our policy is to reduce travel where possible and utilise public transport where travel is required.We have also adopted and utilised digital technology to facilitate online meetings and the delivery of training and customer workshops.; We undertake regular supply chain monitoring to ensure that biodegradable materials are used in any items sourced, we undertake equipment recycling within the office and also request our staff to categorise waste material to help reduce the amount of landfill

  Tackling economic inequality

  We respect the dignity and diverse characteristics of everyone who works for us, both within our workforce and in our supply chains. And we have always been firmly committed to operating to the highest standards of corporate citizenship, acting as a good and supportive neighbour to the communities around us, while recognising our wider obligations to society as a whole.; We also have a local sourcing and recruitment strategy.

  Equal opportunity

  Diversity, equality and inclusion is a key part of our organisational culture and the range of different skills and perspectives can help make our business more competitive. We have always strived to create a diverse and inclusive workforce in which everyone’s dignity is respected, and where our people are valued regardless of their ethnicity or race, religion, gender, age, nationality, sexual orientation, disability or socioeconomic background.

Pricing

• Price: £450 to £1,600 a user a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  ODT

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@conceptanalytics.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.