| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £1,295.00 |
ABAVUS LIMITED
Abavus - Cloud Services
Abavus Cloud Services are designed to support local authority clients for My Council Services module implementations. Cloud Services can be taken in the form of consultancy, technical product configuration, and skills transfer. Delivery of Cloud Services is tailored to meet the requirements of each specific implementation.
Features
- Tailored onsite or remote consulting
- Tailored onsite or remote configuration support
- Tailored onsite or remote training
Benefits
- Ensure rapid and efficient implementation
- Tailor service delivery to match requirements
Pricing
Service documents
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Framework
G-Cloud 15
Service ID
3 8 2 7 8 6 8 2 7 6 2 4 6 1 8
Contact
ABAVUS LIMITED
Darren Bird
Telephone: 0208 530 2505
Email: info@abavus.co.uk
About the service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Reporting and proactive results analysis
- Dispatch of service technicians and/or parts
- End user training coordination
- Other
Service scope
- Service constraints
- There are no specific constraints that buyers should know about.
User support
- Email or online ticketing support
- Yes
- Support response times
- Within maximum of 4 hours. Standard support terms do not include weekends. Weekend and out of hours support available by separate negotiation with Abavus Ltd.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
We provide three levels of standard support for all clients at no additional cost. In addition, all clients are provided with a technical account manager who acts as the first point of contact between Abavus and the client.
For High Severity issues that have a severe impact on customer operations, we aim to respond to initial queries within 1 hour. Should the issue occur outside of normal working hours, we aim to respond to initial queries by 08:00am next business day. We will communicate with you every 4 hours as a minimum until resolution.
For Medium Severity issues that have an impact on still-functioning customer operations, we aim to respond to initial queries within 1 hour. Should the issue occur outside of normal working hours, we aim to respond to initial queries by 10:00am next business day. We will communicate with you every 24 hours as a minimum until resolution.
For Low Severity issues, we aim to respond to initial queries within 4 hours. Should the issue occur outside of normal working hours, we aim to respond to initial queries by 12:00pm next business day. We will communicate with you every 5 days as a minimum until resolution.
Supplier type
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- ITouchVision Ltd
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- No
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Principal cyber security secure systems architecture and design | £1,295.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior data analyst | £995.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business analyst | £850.00 | |
| Senior business analyst | £995.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £850.00 | |
| Delivery manager | £995.00 | |
| Senior delivery manager | £1,295.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,295.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Developer | £650.00 | £650.00 |
| Senior developer | £995.00 | £995.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior service designer | £995.00 |
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- ISO/IEC 27001 accredited by
- IMSM
- ISO/IEC 27001 accreditation date
- Friday 19 September 2025
- What the ISO/IEC 27001 doesn’t cover
- The following control clauses are not applicable to Abavus Ltd: 8.4 - Access to source code. 8.25 - Secure development lifecycle. 8.27 - Secure system architecture and engineering principles. 8.28 - Secure coding. 8.29 - Security testing in development and acceptance. 8.30 - Outsourced development. 8.31 - Separation of development, test, and production environments. 8.33 - Test information.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber Essentials Certificate Number
- E69a156b-b673-40c0-a2be-7207f5dbe058
- Cyber essentials plus
- Yes
- Cyber Essentials Plus Certificate Number
- 6abe3d4a-770d-4dad-8fb4-2045e767f72c
- Other security certifications
- No
Social value
- Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
- Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
- Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
- Plans to respond flexibly and adapt approaches to community engagement and initiatives
- Mission: Make Britain a clean energy superpower
-
To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@abavus.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.