SOLCOM LIMITED

Guardian

Whzan Guardian is our digital activity and home monitoring system feeding into Whzan App, enabling people to live at home for longer. We developed rules-based software using predefined rules to automate alerts and actions, enabling low-cost sensors to act as a movement detection network alerting when data is suggesting inactivity/fall

Features

• IOT sensor monitoring
• Automated alerts
• Fall/Inactivity/movement detection
• Appliance/window/smoke detection
• Cold/Damp/Fire detection
• GPS Enabled & Tracking Devices
• Messaging ability
• Sensor data combination providing Logic
• Detection timer Logic

Benefits

• Allows informal Care Network notifications
• Reduces unnecessary Emergency or Carer calls/call outs
• No technical knowledge required
• Portable, wireless, self adhesive Bluetooth enabled devices
• Alerts multiple entities
• Integrated with Alarm Response Centres

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@whzan.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

382934535324227

Contact

Alex Schmid
01983817000
tenders@whzan.com

About the service

• Service categories:
  • Applications
    • Content workflow and management
      • Capture
        • Capture
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Internet browser access
  • Internet connection
  • Whzan subscription/Licence/App

User support

• Email or online ticketing support: Yes
• Support response times: Questions are responded to within one hour of receipt Monday to Friday between 9am and 5pm, excluding Bank Holidays. Questions received outside of these hours are responded to within one hour the next working day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All customers are provided with an Account Manager as their first point of contact for all queries. For technical support queries, Users are directed to our dedicated full-time help, training and technical support desk. They are available during office hours by phone, email, and video call. Issues are often resolved on the first call. They send replacement equipment and consumables, provide unlimited refresher training, technical advice and support.; ; If escalation is required, our support staff will pass on the query to our in-house team of developers. If necessary, issues will be escalated to our Directors.; ; Unlimited support is provided at no additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our Support Team can provide training materials, covering all features of the Guardian solution and are also provided during implementation and via the dashboard. Materials include user manuals and how-to guides. A full list of materials will be provided upon request. Our Support Team maintain training records, including date and time of sessions, trainer name, attendees, and training type provided. Our support services process offers multiple access routes including helpline assistance, email, video conferencing (staffed by a team that adjusts to activity peaks), instruction documents, and web portal help videos. Buyers can register contact details to receive notifications and updates on significant system events. Post-market surveillance and customer feedback procedures inform our management reviews.; ; Our in-house team of developers provide support for software-related matters by MS Teams, telephone and email.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Paper
  • Video
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: Offboarding and deletion of data is achieved via a written request to ensure that the correct data has been selected. In the case of the end of contract, the client/buyer is offered a choice of secured data formats e.g. database, Excel, zipped CSV etc for data transfer. Once the data has been successfully transferred and we have written confirmation that it all can be read, we will delete the data from our primary database. Our second separately geolocated backup database will automatically synchronise. Our rolling 30 day x 1 hour automatic backups will then follow suit finally removing all trace of the online data after 30 days. The Whzan databases are encrypted at rest and held in Microsoft Azure.
• End-of-contract process: Offboarding and deletion of data is achieved via a written request to ensure that the correct data has been selected. In the case of the end of contract, the client is offered a choice of secured data formats e.g. database, Excel, zipped CSV etc for data transfer. Once the data has been successfully transferred and we have written confirmation that it all can be read, we will delete the data from our primary database. Our second separately geolocated backup database will automatically synchronise. Our rolling 30 day x 1 hour automatic backups will then follow suit finally removing all trace of the online data after 30 days. There is no additional cost for this.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Negligible difference. Functionality is the same with some screen optimisation
• Service interface: Yes
• Description of service interface: There is no interface for Users of the Guardian solution. For Customers the interface is via Login and Password to a Web portal allowing visibility of data from connected "triggered" devices. The Web portal also allows for rules creation enabling alarm forwarding to Alarm Response Centres for further actions to be taken.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: No formal testing. For Users the Guardian devices come with the manufacturers manual/instructions which are usually multi-lingual. For Guardian customers multi-lingual documentation can be provided on request
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Customers go through a formal onboarding process which includes a determination of their requirements. Validated Customers can make rules and actions dependant on data received or not received on time or over time.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The Branding of the service can be customised to buyers. ; Customers can customise rules and dependant actions depending on devices in operation.

Scaling

• Independence of resources: We host on Microsoft Azure with industry leading standards for reliability and disaster recovery. We have a full backup solution including both georedundancy and offline storage. Concurrent solution usage is unlimited. The server is configured to scale automatically, allocating additional resources as required. The system has been successfully load tested to 10x the current user volume to ensure it remained stable for large numbers of patients, readings and users.

Analytics

• Service usage metrics: Yes
• Metrics types: System Availability and usage data can be provided.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be exported in CSV format where applicable or PDF where reports, graphs, photo's are needed/included.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The Guardian solution is hosted on Microsoft Azure at two separate locations (one for redundancy) . Azure also provides data encryption at rest, frequent testing of security of our systems, IP locked access and backup. Service availability over the last four year was 100.00% with a Microsoft stated average uptime of 99.98% for each hosting site.
• Approach to resilience: The Whzan solution is hosted on Microsoft Azure at two separate locations (one for redundancy). Azure also provides data encryption at rest, frequent testing of security of our systems, IP locked access and backup. Service availability over the last 4 years was 100.00% with a Microsoft stated average uptime of 99.98% for each hosting site.
• Outage reporting: Customers can be advised via email or phone of outages. Customers can access the Whzan website which will highlight any ongoing outage. Any outage will be reported in the service reporting and at Service review meetings.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Fully defined in our Quality and Information Security Management System, available on request.; ; Our developers and users, that have access to client data, use two factor authentication to access the data. Access at developer level is locked to our IP address. Different accounts have different levels of authority, meaning person identifiable data is only available to those who need access to it. Everyone has their own user login, which requires a secure password.; ; Direct access to the azure back-end always requires MFA and is also restricted to specified IP addresses.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: We are regularly audited by a CREST certified third party to CHECK standards, to maintain our quality certification status for ISO 9001, ISO27001 (includes third party accredited penetration testing of Whzan), Cyber Essentials Plus (Also includes penetration testing to the same standard), DTAC compliant, and hold NHS DSPT standards exceeded 2025/26 Ver8 and the Telecommunications Security Act. We have a nominated security and compliance manager with direct access to senior management/board members. Our QMS allocates security responsibilities to board level.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our Change Control and Configuration Management processes ensure that all system modifications are formally assessed, approved, implemented, and documented to maintain integrity, traceability, and compliance. Changes are reviewed for impact on security, quality, and regulatory requirements, with version control applied to all configurations and documentation. Implementation follows approved procedures, including testing and verification where applicable, and all changes are logged and auditable to support ISO 27001, ISO 9001, and MDR compliance.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Our Vulnerability Management process identifies and assesses threats to our services using trusted sources, including vendor advisories, security feeds, and industry alerts. Each vulnerability is evaluated for risk and potential impact on confidentiality, integrity, and availability. Patches and mitigations are prioritized and deployed promptly according to defined timelines. All actions are documented, tracked, and reviewed to ensure compliance with ISO 27001, ISO 9001, and MDR requirements, maintaining a secure, resilient, and compliant service environment.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Our protective monitoring is carried out by Microsoft Azure who is the host of our software service.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: Yes
• Incident management approach: ISO 13485 compliance encompasses policies incident, problem and change management. Routine monitoring feeds into management review meetings, including incident management, CAPA, and vigilance processes to ensure rapid response to incidents. ITIL/CAPA best practices and processes are used for all incidents which are captured in our JIRA system. Our support services process offers multiple access/ingress routes including helpline assistance, email, video conferencing (staffed by a team that adjusts to activity peaks), instruction documents, and web portal help videos. Users can register contact details to receive notifications and updates on significant system events and incidents.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We provide free trials of up to 6 months with all software, hardware, training, and support provided. No features are excluded.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 9%
• Between £1,000,001 and £2,500,000: 9%
• Between £2,500,001 and £5,000,000: 9%
• Over £5,000,001: 9%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Wednesday 4 June 2025
• What the ISO/IEC 27001 doesn’t cover: Nothing is not covered, the whole organisation is in scope
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: British Assessment Bureau
• ISO 9001 accreditation date: Wednesday 4 June 2025
• What the ISO 9001 doesn’t cover: Nothing is not covered, the whole organisation is in scope
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 1c120fbe-4d67-4181-b9fc-011fbcea18d2
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 0bbcde26-82e5-4d4b-bd9c-62d9d32c11ed
• Other security certifications: Yes
• Any other security certifications:
  • TSA QSF
  • NHS DSPT

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@whzan.com. Tell them what format you need. It will help if you say what assistive technology you use.