NHS Shared Business Services Limited

NHS SBS Workforce and Data Analytics to Support Cloud Implementation Service

The Electronic Staff Record is a source of NHS workforce data. NHS SBS has combined understanding of those data with machine learning techniques and data science to develop the Workforce Analytics solution. This solution predicts cohorts and groups of staff at risk of leaving.

Features

• Uses local and national data analytics and system learning
• Predicts cohorts and groups of staff at risk of leaving.
• Identifies the reasons why they are leaving.
• Gives actionable insights to address the reasons.
• Recommends strategies to enhance manager engagement.
• Lists actions to improve health and well-being programme.
• Suggests actions to optimise reward packages.

Benefits

• Improved staff retention
• Increased staff well-being
• Better productivity
• Reduction in recruitment and agency costs
• Periodic analytics reports to the client.
• Continuous system optimisation and update reports.
• Scheduled support and maintenance service documentation.
• Strategic insights and recommendations from data analysis and system performance.

£450 an instance

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sbs-b.bidmanagement@nhs.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

383850288696112

Contact

Louise Hillcoat
07720899258
sbs-b.bidmanagement@nhs.net

Planning

• Planning service: Yes
• How the planning service works: Baselining/As Is Assessment: In this stage we key data around workforce through a combination of data collection templates and if agreed, more in depth workshops. We then analyse the data including comparisons with good practice and external benchmarks to identify opportunities. ; Through in-depth business analysis we evaluate recruitment and retention challenges as well as the available data in workforce systems. available data and data quality to ascertain the actions to implement Workforce Analytics solution.; Solution Design: SBS will check each ESR report for data completeness and accuracy, detect anomalies and errors and review summary statistics. A data report will be prepared and compared against a check list of minimum requirements.; If remedial data cleansing is appropriate this will be completed by NHS SBS before re-processing through the model.; Providing the data meets the minimum requirements the likely reasons that the model does not pass the confidence benchmarks are:; • Under/over balance in the dataset relating to unusual levels of leavers.; • Demographic outliers. ; NHS SBS will ‘re-train’ the model based on the client’s data to achieve the required confidence benchmark.; The report will set out the services and support NHS SBS can provide to remedy the data challenges.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: NHS SBS Workforce Analytics Solutions

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: NHS SBS provides comprehensive support to buyers looking to migrate to the cloud or transition between cloud services. We offer a strategic approach that begins with a thorough assessment of the current IT infrastructure and the specific needs of the organisation. Our experts develop a tailored migration plan that prioritises data security, minimises downtime, and ensures compliance with healthcare regulations such as GDPR.; ; We leverage our partnerships with leading cloud providers to offer a range of solutions that fit various budgets and technical requirements. Our services include data migration, application re-platforming, and cloud integration, ensuring a smooth transition without disrupting existing operations. Additionally, NHS SBS provides ongoing support and training to help staff effectively utilise new cloud technologies.; ; By handling the complexities of cloud migration, NHS SBS enables healthcare organisations to enhance their operational efficiency, improve data accessibility, and scale resources dynamically
• Setup or migration service is for specific cloud services: Yes
• List of supported services: NHS SBS Workforce Analytics Solutions (Information as a Service)

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: INHS SBS offers comprehensive quality assurance (QA) and performance testing services to ensure that software systems and applications meet high standards of quality and efficiency. Our approach starts with a detailed assessment to identify critical performance indicators and functionalities that need focus.; ; We conduct rigorous QA through both manual and automated testing methods to identify and address defects early in the development process, minimizing post-deployment issues. This includes functional, integration, system, and user acceptance testing, all tailored to the specific needs of the healthcare environment.; ; For performance testing, we simulate various operating conditions to assess how systems perform under different levels of load and stress. This helps pinpoint performance bottlenecks and ensures that systems can handle expected user loads and data volumes efficiently.; ; Through these services, NHS SBS enables healthcare organisations to ensure their applications are functionally accurate, robust, and reliable, ultimately improving healthcare services and patient outcomes.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: No constraints to detail at this stage. NHS SBS will collaborate with you during the proposal stage to identify any such constraints tailored to local considerations and requirements.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: During office hours of Monday to Friday 8:00 to 18:00, emails are responded to within 24 hours.; During weekends and bank holidays, emails are responded within 24 hours of next working day.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Support levels: No support provided for this service

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV
• ISO/IEC 27001 accreditation date: 24 February 2016
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are dedicated to delivering social value and fighting climate change as part of everything we do and for the NHS SBS Workforce and Data Analytics to Support Cloud Implementation Service, implementing a more efficient, digital-first solution is core to supporting the NHS achieve Net Zero. ; Our NHS SBS goal is to reach Net-Zero by 2040, 10 years earlier than the government target, and we are proud to have achieved a 33% reduction against our 2019 baseline. Our Net-Zero agenda guides our work on reducing our impact on the environment, and we have the flexibility to deliver specific actions for our individual contracts. ; NHS SBS brings extensive experience of fighting climate change as showcased through our CDP A-List position and our new Level 4 Evergreen assessment maturity rating. We will work with our customers to understand their specific social value needs and implement programmes that are proportionate, but always in addition, to the contract. ; For customers using NHS SBS Workforce and Data Analytics to Support Cloud Implementation Service, we can baseline and deliver contract specific emissions reporting. Alongside this, we work from energy efficient buildings and offer working from home and flexible arrangements for all staff to reduce travel emissions. Moreover, we have a digital, cloud-first policy for all our services, aimed at minimising paper usage with an average target of 50% reduction over the life of the contract. ; Our dedicated Sustainability and Social Value team can share knowledge, and best practise with our customers through training to support emissions reduction. Finally, in addition to the core service, we can offer all employees working on this service 3 volunteering days which can be allocated to supporting environmental initiatives in the local area with partners such as Sow the City and the White Rose Forest.

  Tackling economic inequality

  We are dedicated to delivering social value and fighting climate change as part of everything we do and for the NHS SBS Workforce and Data Analytics to Support Cloud Implementation Service, implementing a more efficient, digital-first solution is core to supporting the NHS achieve Net Zero. ; Our NHS SBS goal is to reach Net-Zero by 2040, 10 years earlier than the government target, and we are proud to have achieved a 33% reduction against our 2019 baseline. Our Net-Zero agenda guides our work on reducing our impact on the environment, and we have the flexibility to deliver specific actions for our individual contracts. ; ; NHS SBS brings extensive experience of fighting climate change as showcased through our CDP A-List position and our new Level 4 Evergreen assessment maturity rating. We will work with our customers to understand their specific social value needs and implement programmes that are proportionate, but always in addition, to the contract. ; For customers NHS SBS Workforce and Data Analytics to Support Cloud Implementation Service, we can baseline and deliver contract specific emissions reporting. Alongside this, we work from energy efficient buildings and offer working from home and flexible arrangements for all staff to reduce travel emissions. Moreover, we have a digital, cloud-first policy for all our services, aimed at minimising paper usage with an average target of 50% reduction over the life of the contract. ; Our dedicated Sustainability and Social Value team can share knowledge, and best practise with our customers through training to support emissions reduction. Finally, in addition to the core service, we can offer all employees working on this service 3 volunteering days which can be allocated to supporting environmental initiatives in the local area with partners such as Sow the City and the White Rose Forest.

  Equal opportunity

  At NHS SBS, we recognise that a diverse workforce is key to the success of our business, encouraging different approaches and greater creativity. It is integral to our values that we are an actively inclusive employer. ; For any contracts delivered under the G-Cloud framework, we will work with customers to understand how we can create projects to support equal opportunity in alignment with the service being provided. Our dedicated Sustainability and Social Value team will support customers to understand their Social Value focus areas and drive and deliver bespoke activity in these areas.; In relation to equal opportunity, for customers that utilise NHS SBS Workforce and Data Analytics to Support Cloud Implementation Service, where appropriate, we will undertake a bespoke materiality assessment to determine the diversity of the workforce. This can look at data points including but not limited to, gender, religion, ethnicity, and disability. For this service, where improvements are identified, we can work alongside partners, customers, and our teams to implement programmes to address areas for improvement. ; For example, we recognise there is a UK-Wide disability employment gap, a key priority for the NHS. For this service, we would work with our partner DFN Project search to support young people with disabilities into internships in our organisation looking to target at least 4 young people per year. ; We have 7 strong inclusivity and diversity networks, and one area of focus is supporting women to reduce the gender gap, therefore, at NHS SBS, we have a mentoring programme for our female colleagues to utilise to support confidence and development in our organisation. However, to build on this further, for new contracts, we will ensure that any applicant from our service, is given a place on the mentorship programme to improve the skills development of females.

  Wellbeing

  NHS SBS is dedicated to delivering social value and supporting staff wellbeing. We provide a working environment that contributes to positive health and wellbeing and are committed to supporting the overall wellbeing of the communities we are a part of. ; For employees who work on this service, we will empower managers and employees to work together in a trusting and open-minded way to achieve a healthy work/life balance for all.; Our employee centred initiatives can be implemented alongside NHS SBS Workforce and Data Analytics to Support Cloud Implementation Service, both in our organisation and by sharing best practise with customers. These initiatives include: ; - Accessible recruitment practices; - Flexible working options for all employees; - An employee assistance programme that supports employees with anything from mental and physical health issues to financial and legal concern; - Healthcare benefits; - An Employee Trust (providing financial support in times of hardship); - Mental Health First Aiders who act as a first point of contact for employees; ; Recent new measures designed to prevent and manage risks to employee wellbeing, together with appropriate training and individual support include:; - running regular initiatives to raise awareness of mental health issues at work. ; - encouraging all managers to have ongoing conversations about wellbeing and mental health with all their reports. ; In addition to supporting our colleagues who work on this service, we can also support the wellbeing of our wider community through our volunteering programme, which can deliver three days per employee and can focus on wellbeing projects such as those that support mental health, including social prescribing activity. ; ; Our dedicated Sustainability and Social Value team can support customers to understand their Social Value focus areas and drive and deliver bespoke activity in these specific areas.

Pricing

• Price: £450 an instance
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sbs-b.bidmanagement@nhs.net. Tell them what format you need. It will help if you say what assistive technology you use.