Entrust Datacard (Europe) Limited

Cloud Based Identity as a Service Multi-Factor Authentication

Entrust’s Cloud-Based Multi-Factor Authentication Platform, Identity as a Service, empowers organizations and users to secure access to cloud, legacy and on-premise apps while safeguarding enterprise assets. Identity as a Service is a full-scale, multi-factor authentication platform based in the cloud, suitable for user bases of all sizes.

Features

• Support for an unrivaled number of authenticators/use cases.
• Single sign-on functionalities using industry standard protocols such as SAML/OAuth/OIDC
• Self-service for users (password recovery, authenticator registration etc)
• Orchestrate Identity by unifying user registration via IDaaS/third-party identity providers
• Integration to support self-service digital identity verification for fast/secure/remote onboarding
• Workflow driven IT provisioning and Management with SCIM.
• User/group policy augmenting RBAC (Role based access controls) needs.
• Pre-built integrations and REST API/SDKs
• Windows logon protection for servers, desktops and laptops
• Support from a team of authentication experts

Benefits

• Realize Zero Trust by securing key areas in an organization.
• Unburden IT by streamlining user and identity management.
• Improve user experience without compromising security with passwordless options.
• Facilitate compliance and safeguard user identities and data privacy.
• Deploy, manage and scale easily by leveraging APIs and SDKs.
• Give your users their desired experience with anytime/anywhere access
• Future proof with identity orchestration, verification and riskbased MFA.
• Manage your users, workflows and reports from a single platform
• Empower your users with self-service for passwords and authenticators
• Report on suspicious authentication attempts and potential frauds

£0.10 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at robert.hann@entrust.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

384040826414136

Contact

Robert Hann
07818 552411
robert.hann@entrust.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: None known
• System requirements:
  • Supported web browsers Chrome, Safari, Firefox
  • AD/AD-LDS/LDAP capability

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We will aim to respond to the highest severity questions within one hour.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 9am-6pm Monday to Friday, 24/7 support for critical issues is included as standard
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online training and user documentation is available. We will provide webinar based training sessions. Online help is very intuitive and videos are also available on how to setup the entire service. ; ; Identity as a Service follows a subscription model. With Identity as a Service, you will gain full control over user accounts by leveraging existing Active Directory to build a central repository for user identities or bulk upload users. Identity as a Service offers unmatched integration depth and breadth to secure all your networks and apps. Intellitrust provides each user with a single set of credentials for access to legacy apps, cloud apps and mobile devices. Our team of experts will provide remote assistance in helping you build your portal for your users. User documentation is also available to you.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users retain the right to access their data and can either extract a report from Identity as a Service when their contract/subscription ends, or request that Entrust extract such data.
• End-of-contract process: Contract includes full use and administration of the Identity as a Service platform and also includes support. Authenticators including Q&A authentication, password authentication, SMS/email authentication, soft tokens, PUSH notification, grid card and temporary access code are included. Hard tokens, SMS messages and mobile smart credentials, grid card printing will incur an additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service is administered via a portal, which allows administrators to assign authenticators and levels of authentication to users and groups of users. A self-service version of this portal is also available to allow users to apply for their own authenticators.
• Accessibility standards: None or don’t know
• Description of accessibility: Info available on request
• Accessibility testing: Info available on request
• API: Yes
• What users can and can't do using the API: - REST-based APIs are available for authentication and administrative functionality. Digital ecosystem can be secured with API key auth, OAuth 2.0/2.1 contextual authorization and access controls and integrated OIDC-based user authentication. ; - Authorised users/accounts need to securely login via APIs and invoke authentication/administrative functionality. Users may use a variety of programming languages to access APIs. sample code is available in help documentation.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: - User/admin interface can both be customised by the administrator (admin), ; - Admin can create their own groups of users and assign applications, rules and authenticators based on those groups Workflows and reports can both be customised. ; - Users can also assign their own applications to the authentication platform from a list pre-approved by admin. ; - Users can select their own methods of authentication (pocket token, mobile soft token, SMS etc) if more than one authenticator has been made available to them.

Scaling

• Independence of resources: Identity as a Service is guaranteed to run at 99.9% availability regardless of user demand. Identity as a Service is based on AWS EC2 and is fully scaleable.

Analytics

• Service usage metrics: Yes
• Metrics types: Identity as a Service administrators can track user login dates and times, login locations via IP address, and which authenticators have been used and which applications have been logged into. Also any changes made to user configurations/user portals is logged.; ; Identity as a Service users can track the date and time of their own logins
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Reports can be generated within Identity as a Service and exported to Excel Spreadsheets as required
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Entrust will use commercially reasonable efforts to make the Cloud Components available with a Monthly Uptime Percentage (as defined below) of at least 99.9% during each calendar month (the “Service Commitment”). In the event that the Cloud Components do not meet the Service Commitment, Customer may; be eligible to receive a Service Credit as follows:; ; Less than 99.9% but greater than 99% - 3 days credit; Less than 99% but equal to or greater than 95.0%- 5 days credit; Less than 95.0% - 15 days credit; In no event will Customer’s Service Credits for any calendar year exceed 15 days.
• Approach to resilience: Available on request
• Outage reporting: Via email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: This is protected by mutli-factor authentication and access policies based on per user group/per application basis.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: A-lign
• ISO/IEC 27001 accreditation date: Available on request
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Available on request

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Entrust Configuration and Change management process follows ISO27001. Identity as a Service has a monthly release cadence which must go through a stringent QA and Security control before being approved by a change request board. A detailed process can be made available on request.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Entrust has many security conscious clients who use our systems and applications for securing their assets. We continuously monitor potential threats and are able to deploy patches within few hours depending on the severity of threat. We are happy to respond to any questions that you may have regarding vulnerability management in person or via email.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We have one of the best Security professionals on our security team who manage and respond to any compromising incidents. We continuously monitor potential compromises and are able to respond immediately. This is done on a 24/7 basis.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Users can report incidents by sending an email or making a telephone call to our support team on a 24/7 basis. We provide incident reports via email.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Environment – Our goal is to manage our manufacturing, warehousing, distribution, and office facilities to minimize ecological impact. Entrust maintains an ISO 14001 certification at its headquarters and principal manufacturing facility and is working to set organizational carbon reduction goals to achieve net zero carbon emissions by 2050. We also comply with important environmental measures such as REACH, RoHS, and Proposition 65 where applicable to our business.

  Tackling economic inequality

  Diversity, Equity and Inclusion – Entrust has established concrete goals to build a more diverse workplace and supplier base. We actively promote an inclusive and welcoming culture across our business through our Entrust Includes initiative and we look for suppliers that embrace similar values through our formalized supplier diversity program.

  Equal opportunity

  Diversity, Equity and Inclusion – Entrust has established concrete goals to build a more diverse workplace and supplier base. We actively promote an inclusive and welcoming culture across our business through our Entrust Includes initiative and we look for suppliers that embrace similar values through our formalized supplier diversity program.

  Wellbeing

  Diversity, Equity and Inclusion – Entrust has established concrete goals to build a more diverse workplace and supplier base. We actively promote an inclusive and welcoming culture across our business through our Entrust Includes initiative and we look for suppliers that embrace similar values through our formalized supplier diversity program.

Pricing

• Price: £0.10 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 60 days free trial of the full service, sign-up link below.
• Link to free trial: https://in.entrust.com/IDaaS/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at robert.hann@entrust.com. Tell them what format you need. It will help if you say what assistive technology you use.