Register Dynamics
Discovery Phase Scoping for Data Driven Change
Our Discovery phase scoping service for digital transformation and data driven change focuses on understanding users, their needs and behaviours, alongside the business processes, policies and technical constraints involved in creating an effective digital service. It includes user research, prototypes, technical feasibility, service design, performance audit, analytics and content design.
Features
- Defined and agreed service vision, Discovery outcomes, scope and plans
- Experienced Discovery team specialising in UK Government and public sector
- User research and prototyping to understand user needs
- Development of the user journey, user personas, mockups and wireframes
- Iterative investigation via focus groups, workshops and interviews
- Collaboration with key stakeholders, existing service providers and domain experts
- Analysis of existing policies, systems, technology and operational processes
- Usability testing, viability assessments, accessibility testing and A/B testing
- Agile approach with sprint testing and a user-centric focus
- Delivers a fully scoped Alpha phase definition optimised for success
Benefits
- Government Digital Service (GDS) Standards Compliant (GOV.UK/GDS Service Manual)
- Scalable and flexible multidisciplinary Discovery team (designers, engineers, user researchers)
- Clear evidence on the need and requirements for the service
- Understanding and assessment of the service risks, impact and opportunities
- Actionable recommendations to improve user experience and meet business objectives
- Increased insights into any legislation, policies, business or technical constraints
- Evidence-based validation of the business strategy and future plans
- Highly skilled team able to progress through Discovery, Alpha, Beta
- Report, findings, design outlines and plan ready for Alpha team
Pricing
£300 to £1,950 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at dos@register-dynamics.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
3 8 4 0 4 7 8 3 8 7 5 8 4 7 0
Contact
Register Dynamics
Andy Bennett
Telephone: +447788695181
Email: dos@register-dynamics.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
Our team of experts will prioritise user needs and help your organisation navigate the problem space by asking the right questions. We follow a three step approach to the discovery phase:
Frame the problem: To agree on a clear goal, we will first determine the problem to be solved. We will ask questions, make provocative statements and develop ideas that meet the user needs. Our business model canvas will help us evaluate the cost-effectiveness of the service.
Research: We carry out meticulous research across a diverse range of users to learn everything about their needs, goals and accessibility requirements. By mapping out the user journey we can ensure that the research will address all of the identified pain points and constraints, giving us a full understanding of the problem space.
Decide: Once we are confident that we have a full understanding of the problem space and that our proposed solutions satisfy the outlined goals, we will determine whether we have the makings of a viable and cost-effective service. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
Simplicity and accessibility are at the core of our design philosophy, but we also appreciate the diversity of expertise among users and developers alike. We provide comprehensive training programmes tailored to your needs, whether it’s on-site mentorship, remote learning or structured teaching courses.
We are committed to the knowledge-sharing phase of the development cycle, ensuring that your in-house staff are fully prepared to adopt, refine and expand upon the delivered prototypes. Software solutions are also thoroughly documented in a user-friendly manner for any future developers. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
We will seamlessly transition your systems from existing legacy environments to scalable cloud-native architecture. Our migration strategy is designed in accordance with GDS standards to provide your cloud setup with resilience and security. This will mitigate potential disruptions and enhance recovery processes, ensuring robust infrastructure that withstands failures.
We incorporate Continuous Integration (CI) and Continuous Delivery (CD) to streamline development and deployment, facilitating rapid, risk-reduced updates and improved overall quality. This cycle guarantees that new features are efficiently developed, tested, and deployed.
Furthermore, we ensure that all new services adhere to WCAG 2.2 Level AA standards, reinforcing our commitment to creating accessible and inclusive solutions that cater to all users. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
We help organisations deliver safe, robust, mature and resilient data-driven services and systems.
All technology delivery work we undertake includes automated testing, continuous integration and delivery into a production environment.
We employ a combination of manual and automated testing to address both functional and non-functional aspects. This includes stress testing to evaluate the performance under various load conditions, and usability testing to ensure the interface is intuitive and meets government accessibility standards (WCAG 2.2 Level AA).
As GOV.UK continues to migrate its infrastructure to the cloud, we recognise the need for a scalable testing framework that integrates continuous deployment and continuous integration.
Security is paramount; thus, we conduct vulnerability assessments and security audits regularly, reinforcing the prototype’s resilience against potential threats.
Feedback from these tests is critical, leading to iterative improvements that enhance the product's quality and user satisfaction. Our dedicated QA team works closely with developers to implement changes rapidly, ensuring that each iteration of the prototype advances toward optimal functionality and user experience.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Typically, we respond to all client queries the same or next day.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Support levels are bespoke and tailored to the specific Client demands
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
- Wellbeing
Fighting climate change
Register Dynamics Ltd is committed to achieving Net Zero emissions by 2030.
In 2021 we performed a Baseline Emissions Footprint calculation which showed that the majority of our carbon footprint comes from home office electricity usage, plus a minor contribution from commuting travel.
Scope 1 emissions are zero, Scope 2 are at 1.64tCO2e, and Scope 3 are at 0.08tCO2e. This creates a total of 1.72tCO2e total emissions per year.
The following environmental management measures and carbon reduction projects have been implemented since then to ensure we are able to reduce carbon emissions to net zero by 2030:
- Encouraging staff to work from home and to adopt carbon neutral energy from renewable sources.
- Encouraging staff to commute using mass transit or where possible, net zero transport.
- Where possible with our customers, to aim for complete remote working to avoid business travel.
- Encouraging and supporting clients to adopt technology and tools which reduce carbon emissions wherever possible.Equal opportunity
Register Dynamics is an equal opportunities employer and we believe in the benefits in having a diverse workforce. We aim to create a supportive company culture by:
- Encouraging open, honest and transparent communication.
- Maintaining a flat hierarchy where everyone’s ideas and input is valued equally.
- Creating a weekly ‘Dealer’s choice’ - which is a time and space for any staff member to talk about anything they want to (i.e. work related or not). This acts as a learning, sharing and discussions platform.
- Working in a fully flexible and adaptive way to take into account different locations, time zones and other family, health or complex life commitments.
- Having regular feedback sessions in retrospectives and acting on the output of these.
- Creating a budget along with the time and space for all staff to access training opportunities including classroom-based courses, attending conferences and for self-directed learning.Wellbeing
At Register Dynamics, we place a strong emphasis on staff wellbeing and work life balance. It is at the heart of our core values. We aim to create a supportive and positive working environment by:
- Enabling and championing remote and asynchronous working so that our team can work flexibility in terms of location, when and how they want
- Offering each team member a budget for equipment so that they can tailor their work stations and working environment to their specific needs.
- Encouraging people to take regular breaks away from their desks, to take and to enjoy their weekends and holidays and to have the space they need for their interests both inside and outside of work
- Meeting together flexibility and holding social events to enable staff to come together in a non-work related environment.
- Supporting new parents with one of the best maternity packages available in the industry along with flexible keeping in touch days, a return to work bonus and discretionary leave for child-related health appointments.
- Being sensitive to each other's cultures, ethical boundaries and personal challenges, and nurturing a team that respects and harnesses these differences and supports each other through challenging times.
Pricing
- Price
- £300 to £1,950 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at dos@register-dynamics.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.