Version 1 Solutions Limited

Oracle Applications Management and Optimisation Services

Oracle Cloud ERP, HCM, Payroll and EPM managed and continuous optimisation services for SaaS, Fusion, EBS, JDE, EPM, and PeopleSoft applications. Support also for Oracle BI (Oracle Analytics Cloud(OAC), PBCS, Oracle Autonomous Datawarehouse (ADW), Qlikview, Tableau, Power BI, APEX), MS Sharepoint and document scanning Oracle IDR/AI and V1 OCR solutions.

Features

• Healthcare, Police, Local Government, Central Government, Blue Light, Higher Education
• All Oracle Enterprise Applications JDE, PeopleSoft, eBusiness, Fusion, EPM, Analytics
• DBA, Functional, Technical Support and service/support management
• Incident logging, tracking, self-service reporting with Monthly Service Reviews
• Variable support models, either in place of/or supporting internal teams
• Automated testing to expedite, de-risk and support Oracle Cloud releases
• In-built access to Strategic Roadmap Assessments and Advice
• Oracle's On-premise and Cloud deployments including OCI, AWS, Azure, SaaS
• PeopleSoft expertise including HCM, Financials and Campus Solutions
• Full SLA and Value Led Agreement with 24x7x365 global coverage

Benefits

• Highly experienced and accredited Oracle implementation, ITIL Certified consultants
• Deeply experienced consultants with UK Public Sector experience
• Knowledge transfer and education on new Oracle features including AI
• Robust and proven Transition services from incumbent providers
• Onshore, onsite, nearshore, offshore options
• 25+ Years delivering Oracle services across 300+ customers
• Management of Oracle Service Requests and Escalations
• Customisable model to select from a comprehensive range of services
• Oracle Certified Service Partner (CSPE) Financials, HCM, PeopleSoft, Cloud Platform
• Fully standards compliant ITIL, ISO 27001 14001 20000 Cyber Essentials

£470 to £1,751 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendernotices@version1.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

384103077128972

Contact

Emma Olsen
+44 203 859 4790
tendernotices@version1.com

Planning

• Planning service: Yes
• How the planning service works: Version 1 provides a full range of Planning Support services covering all elements across Cloud Strategy, Technical Architecture Design, Business Requirements Analysis, Management and Operations Support, Cloud Hosting, Cloud Security, and Licence Compliance; During on-boarding Version 1 will help the customer to understand the organisational and business impact the cloud will have on their enterprise and build solutions to adjust to the new cloud paradigm. Our consultants are always up to speed on innovation and change in the cloud market through our cloud partnerships with Microsoft, AWS and Oracle. We bring this knowledge to the engagement, helping clients to accelerate their cloud strategy. Blockers and challenges to cloud adoption are addressed to ensure compliance with legal, information security, and regulatory requirements. Using the Version 1 Accelerators, our team can work with the client application delivery teams to analyse business requirements and architect the “future state” application and cloud architecture, addressing the technical feasibility and challenges of moving IT Service delivery to the cloud.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • MS SharePoint
  • Microsoft Solutions and MS Azure
  • Oracle E-Business Solutions
  • Oracle Fusion
  • Oracle Cloud Services
  • Amazon Cloud Services
  • Azure VMware Solution
  • VMware Cloud on AWS
  • Oracle Cloud Infrastructure

Training

• Training service provided: Yes
• How the training service works: A critical aspect of any project is the need to conduct comprehensive training for the users in the use of the application. Version 1 is committed to conducting professional training to ensure that users of the system can gain maximum benefit from using it. Version 1 normally propose a ‘train the trainer’ approach to user training be adopted, integrated with the testing and overall acceptance phase of the project. This requires a difference in approach from standard training courses, as users need to be trained in both the application and in how to pass this on to their colleagues. The Super Users will be trained in the use of the system and will then be responsible for training their colleagues. ; ; Version 1 provides full knowledge transfer to Buyer teams as part of our service provision. Our Upskilling approach uses the 70-20-10 learning approach: ; 70% Learning by Doing: learn on-the-job engaging in project activities,; 20% Learn Through Relationships: practical mentoring, coaching, pairing, and shadowing sessions,; 10% Learn through Formal Training, impactful classroom, workshop and online learning across all the G-Cloud capabilities.
• Training is tied to specific services: Yes
• Services the training service works with:
  • MS SharePoint
  • Microsoft Solutions and MS Azure
  • Oracle E-Business Solutions
  • Oracle Fusion
  • Oracle Cloud Services
  • Amazon Cloud Services
  • Azure VMware Solution
  • VMware Cloud on AWS
  • Oracle Cloud Infrastructure

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Version 1 provides services for cloud migration and adoption regardless of cloud maturity or awareness. We support migration through our cloud migration and modernisation assessment, migration factory and landing zone services. Cloud adoption consulting supports and enables organisational change, revised ways of working to preparing for cloud financial operations. Our automated assessment service comprises of 3 main steps, discover, analyse and action to define the disposition of each workload e.g., rehost, re-architect but also defines a migration wave plan, and if necessary, the supporting business case for migration (benefits and costs). Once complete, we can also support customers to design and implement a best-practice, highly secure cloud landing zone, using our landing zone accelerator.; The same assessment approach is used to support cloud to cloud migrations.; ; Cloud is an organisation change as well as computing paradigm and our organisation readiness assessment combined with best-practice adoption framework ensures you have considered the governance, people, and process aspects, not just the technology.; ; Key benefits include:; •Informed decision making through insightful data.; •Accelerated adoption organisationally and technically. ; •Embedding best practice and capability from the outset.; •Accelerating cloud enabled innovation and differentiation.; We are accredited consultants for AWS, Microsoft Azure and Oracle Cloud platforms.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Oracle Cloud Infrastructure (OCI)
  • Microsoft Azure
  • Amazon Web Services (AWS)
  • Oracle Fusion
  • VMware on Cloud
  • Microsoft Azure
  • Azure VMware Solution
  • VMware Cloud on AWS

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality is an integral part of the Version 1 Project Management methodology. It is through our approach to quality & Performance Testing that we can ensure that the project’s products will meet the customer’s expectations and that the outcomes of using the products will generate the expected benefits. ; ; As part of any On-boarding plan, and also subsequent service changes, Version 1 will agree and document a Test Plan with the client which will detail the following: • Definition of Test Phases • Scope of Testing to be undertaken within each Test Phase • Non- functional testing including performance • Test Lifecycle and Execution Procedures • Test Inputs & Outputs for each test Phase • Data Pre-Requisites & Data Issues • Bug Raising, Resolution & Management The following distinct test phases are typically undertaken depending on project size and complexity considerations: • Application Testing (Including Design Standards Testing) • Functional & Business Logic Testing • Data Migration Testing • Integration Testing • Performance Testing • Regression Testing • Pre UAT Deployment Testing

Security testing

• Security services: Yes
• Security services type: Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Version 1 has over 20 years of expertise in delivering managed services, holding international best practice certifications in ISO20000, ISO27001, Cyber Essentials Plus, and aligning with ITILv4 standards. As a Managed Services Provider, we prioritise service quality and information security, leveraging skilled consultants to provide innovative, cost-effective solutions. Our Managed Service framework, ASPIRE, focuses on AI driven Automation, Simplification, Protection, Innovation, Realisation of Business Value, and Evolution, transcending traditional service management offerings. Alongside Service Level Agreements (SLAs), we enhance business value through Value Level Agreements (VLAs), as well as offering Carbon Level Agreements (CLAs) and Experience Level Agreements (XLAs) to support environmental goals and improve end-user experiences. The ASPIRE framework delivers tangible business advantages for our customers. ; ; All of this is supported by a best-of-breed Managed Service tooling strategy that integrates monitoring and management systems with ITSM tooling, to allow for both proactive analyses and a seamless reactive workflow. ; ; Our goal is to be a trusted partner, making a significant impact on businesses, as evidenced through our world-class customer retention and satisfaction rates.; ; We provide managed services for: Cloud management and optimisation, Application management and optimisation, Oracle SaaS, Infrastructure and database, Digital Workspace, Oracle JDE/Peoplesoft and E-Business Suite.

Service scope

• Service constraints: No service constraints

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Version 1 offers a standard SLA for responses to questions, which covers defined office hours. In addition, if it is a priority call, for example relating to a Major Incident, we provide a 30-minute response service level. For non critical issues, we offer a four-hour response service level. However, these are Version 1’s standard response times, which can be tailored to our customers’ requirements, which includes providing the ability for full for 24 x 7 and weekend cover, where required.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Web chat for Version 1 is at a burgeoning stage, and as such no testing with Assistive technology users has been undertaken.
• Support levels: Version 1 provide service tiers for our Managed Service Models, where each tier provides Buyers with access to specific assistance and benefits, allowing you to choose the services best suited to your needs. These support levels are Essentials, Advanced and Premier, where the Advanced level provides Normal Office Hours and 24/7 options. For added flexibility, we do not force clients into a ‘one-size-fits-all’ service and price. Rather, we offer a ‘mix-and-match’ approach, allowing you to operate a cost and service-optimised portfolio. This allows the Buyer to apply the right tier to the right business applications, or to differentiate, for example, between production and non-production workloads. Cost details are provided in the pricing document.; As an ITIL aligned and ISO20000 accredited Managed Service Provider, Version 1’s Service Governance structure ensures a Service Manager for each of our clients. Their role is to ensure service levels/SLAs are met, and that the overall support service is managed in a responsive, customer-focused manner. The focus of service governance will be a regular Service Management Board or Service Review Meeting, attended by key stakeholders. Each managed service client is assigned a Service Manager to co-ordinate their service provision and ensure customer satisfaction levels are maintained.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, Oracle, IBM, VMware, RedHat, Qlik, AvePoint, HP, Dell

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certification Europe
• ISO/IEC 27001 accreditation date: 20/04/2019
• What the ISO/IEC 27001 doesn’t cover: All our Cloud Support Services are covered by the ISO 27001 Certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Version 1 has been ISO14001 accredited since 2019 and are fully committed to achieving Net Zero across its operations and supply chain by 2035, We have developed our Environmental Net Zero Strategy which details our commitments and the approach to achieve this. We are also a Tech Zero signatory who are a climate action group for tech companies committed to fighting the climate crisis. We believe that by joining forces, we can progress faster to net zero.; The Strategy has 6 key pillars: ; Emissions Reduction: Reduce onsite carbon emissions to Net Zero in scope 1 & 2 emissions with a Net Zero target by 2025 and across operations by 2035.; Waste Management and Conservation: Zero waste by 2030 and engage in positive action for biodiversity.; Education and Mobilisation: Empower employees to reduce their work-related carbon emissions specifically focused on working from home emissions, commuting emissions and business travel. ; Innovation: Through our AI Labs (formally Innovation Labs) and delivery teams, we will seek ways to problem-solve with customers and our partners, to reduce the carbon emissions of our customers via Digital Solutions, Cloud technology and global collaboration.; Collaboration: Collaboration with key stakeholders on climate action by capturing lessons learned and applying these principles to future projects to reduce emissions.; Green Procurement: We have developed a sustainability-focused procurement policy and are engaging with our new and existing Suppliers to influence their climate ambition. ; ; Some of our specific propositions include:; • Annual reporting on progress to Net Zero; • Green Software accreditation for all our delivery teams; • Climate Fresk training for our joint client and Version 1 teams

  Covid-19 recovery

  Support for those affected by Covid-19 includes creation of jobs, training opportunities via Digital Academies, work placements, digital and employability skills. ; Digital Academies are paid, 12-week training courses enabling entry level tech careers, with 18-month job placement after graduation.; Within our contract workforce we also provide in-work training and career progression.; We offer 360-degree support to employees affected by Covid including reasonable adjustments, flexible working, and the following:; Physical Health; • Healthcare Plan; • Employee Assistance Programme; • Free eye tests; • FitVision classes: Activities such as yoga, boxercise, cardio; • WellTech Programme: £1.34m invested to ensure every employee can work from home effectively and comfortably.; • Nutrition Webinars: led by athletes, nutritionists, and dietitians.; Mental Health; Mental wellbeing is led from the top at Version 1 with our senior management team doing a “it’s okay not to be okay” video. Wellbeing support services include:; • free confidential counselling and financial and legal advice.; • pulse surveys; • regular 1-2-1s. ; • Mental Resilience Webinars: covering Resilience, Motivation and Thriving.; • Mental Health

  Tackling economic inequality

  Our Diversity, Inclusion and Belonging strategy focuses on:; Attracting & Employing Diverse Individuals:; To ensure that all applicants are given equal opportunity when applying for jobs, we encourage applications through proactively working with charities and organisations (e.g. Women in Tech) to encourage candidates from non-traditional backgrounds. We also deliver digital skills workshops to people aged 75+. We actively work with economically isolated and at-risk communities through our “Insights Programme” to encourage 16–24-year-olds to consider STEM roles or courses. ; Additionally, we regularly build partnership with colleges, to deliver work placements across. To ensure a fair assessment process, Version 1’s structured application process utilises skill-based assessment interviews/assessments (with accessibility options) in capability, competence, cultural and technical fit alongside impartial psychometric tests to identify people who are the right skills match to a role and the right values match to our company. All hiring managers must complete diversity training.; In-Work Support & Development:; All employees are supported with a range of development and engagement initiatives. Version 1 supports each employee through a structured development path to progress their careers, through our award-winning continuous learning and training framework, Pathways. At each career stage, employees complete training and apply the learnings, appropriate to that level before moving to the next stage of their career. This allows a transparent view of what skills an employee needs to achieve to be promoted. ; Diversity Commitment; Version 1 is committed to measuring and publishing diversity data (including employees with protected characteristics) on our organisation (from application to retention) in line with our commitment to become a signatory of the Tech Talent Charter (TTC).

  Equal opportunity

  Diversity, Inclusion and Belonging (DIBs) is a key part of the culture within Version 1, developed by passionate colleagues across the organisation, who have pioneered fantastic initiatives such as our Starts with a name #SWAN initiative, International Women’s Day events, and Ramadan Charity Fast. Last year Version 1 took the next step to embed DIBs into our culture with the appointment of a full time DIBs Manager. Version 1 now has a strong 2023-2025 Diversity and Inclusion Plan, with four key pillars of focus: Gender, Disability, Social Mobility and Cultural Awareness. ; The following are some of the Social Value commitments that we would deliver to meet the Equal Opportunity requirements of our customers:; • We will ensure that 100% of hiring managers, who are working on your contract, will have completed inclusive recruitment training.; • We will promote open roles on specific Diversity Job Boards; • We will work with people living with disabilities to deliver work placement, employability and/or digital skills training; • We will provide placement opportunities for priority diverse groups to ensure we provide diverse delivery teams to our customers; • We can provide up to date corporate diversity data from our ESG data platform ; • We will work with you to offer additional value by working with you to identify mechanisms/funding options to support customer staff upskilling e.g. AWS Re/Start or Linux Foundation Green Software for Practitioners – which helps you reduce dependency on suppliers.; • We will publicise progression opportunities such as company hackathons, rotations or secondments (with your permission).

  Wellbeing

  Version 1’s Wellbeing Framework ensures that employees’ financial, emotional, and physical needs are supported through our investment in a variety of programs/resources:; ; Our Health and Wellbeing framework is based on the Strength in Balance theme - it encapsulates all aspects of a Version 1 employee's health and wellbeing. Health and wellbeing are necessary to empower our people and ensure a sustainable career in Version 1. The holistic nature of our Wellbeing model emphasises the importance of variety and balance and staying on top of your 'A' game by managing each aspect of yourself the best you can. The 5 segments of the Wellbeing Wheel include Sense of Purpose, Financial Management, Physical Health, Mental Wellbeing and Social Connections. ; The following are some of the Social Value commitments that we would deliver to meet the Wellbeing requirements of our customers:; • We will deliver quarterly Health & Wellbeing (H&W) initiatives for the delivery team as part of our corporate H&W programme.; • We will provide access to our Employee Advice Programme for members of the team ; • We will survey our staff on a quarterly basis to seek feedback on how we can improve our H&W across the 5 segments; • We will ensure that those on the delivery teams that require reasonable adjustments have these in place prior to work commencing; • We will ensure that we have a Flexible Working Policy in place for all those working on the contract; • We can provide Workplace Resilience and Wellbeing (WRAW) sessions to our joint delivery teams; • Additional value can be delivered to our customers by providing access, where appropriate, to our H&W programmes and material.

Pricing

• Price: £470 to £1,751 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendernotices@version1.com. Tell them what format you need. It will help if you say what assistive technology you use.