Pilot Works

Alpha Phase

The Alpha Phase helps service teams to develop, prototype and test ideas for service improvements, based on the findings of the Discovery Phase. Typically the focus is on running experiments to test that envisaged solutions will meet user needs, whilst also being technically and operationally feasible to deliver.

Features

• Journey mapping and user experience (UX) design
• Content design and copywriting
• Rapid prototyping and iteration
• User research and usability testing
• Technical feasibility testing
• Risk analysis
• Cost forecasting
• Planning for the Beta Phase
• Collaborative, agile approach
• Service assessment support and materials

Benefits

• Explore/test multiple options to ensure service meets user needs
• Provides clarity on how/if the proposed solution meets user-needs
• Test potential solutions are feasible and viable to reduce risk
• Enables service team to visualise how a service will work
• Allows teams to forecast the cost of delivering the service
• Provides clarity on the team and resources required for Beta
• Opportunity for teams to practice user-centred and agile approaches
• Deal with practitioners not account managers
• Pass your Alpha Phase Service Assessment

£485 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@pilot.works. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

384143096395606

Contact

Darwin Peltan
447899956395
hello@pilot.works

Planning

• Planning service: Yes
• How the planning service works: Pilot Works' key strength is in the planning and design of digital services to meet user needs and help organisations achieve their goals. We are experts in the Discovery and Alpha phases and offer a full suite of design services including: User research, business analysis, user experience design, content design and information architecture, technical architecture, product management and delivery management. Ideally, we offer this service through a collaborative 'one-team' approach, working alongside our clients and internal subject matter experts, so that they fully understand and 'own' the design of the cloud based solution
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We offer formal training in how to deliver Discovery and Alpha phases. We also offer coaching and consultancy to teams engaged in service design, with particular emphasis on user-centred design and agile methods applied to the service design process. Our clients also benefit from skills transfer through collaborative working whilst engaged on projects. This typically comes through working alongside us as ‘one team’, or through coaching and workshops.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: At the start of a project Pilot Works will work with you to understand your goals for the new service, who your users are and their needs, and any technical, policy and legal constraints for the service. ; ; We will use this information to identify candidate solutions for the new service and the key risks and assumptions that need to be tested. We will then work with you to define a delivery roadmap including planning how the service will be migrated to the cloud.; ; We will also create recommendations for an appropriate operating model to ensure there is a sustainable plan for how the new service will be managed, supported and improved through life.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Pilot Works places an emphasis on quality. We take an agile approach to projects and continuously review our processes to identify improvements. This is done collaboratively with clients through regular retrospectives. We also actively seek client feedback through interviews and client questionnaires.; ; Other measures include; * Only employing staff and associates who are highly experienced; * Using pair programming / pair writing (as appropriate) to avoid errors; ; For technical projects we work with clients to create an appropriate testing strategy. This typically includes:; ; * Using behavioural driven development (BDD) to ensure business logic is captured and implemented correctly; ; * Creating automated tests to test any changes are safe before they are deployed; ; * Deciding how we will test the accessibility of the service; ; * Defining performance levels needed for the service and testing that the service will be able to meet these in real life conditions

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide support via email, telephone and webchat. We will respond to any support requests within one business day.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 1 hour during office hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: -
• Support levels: We will respond to any support requests within one business day.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Pilot Works is committed to minimising our environmental impact and is committed to reaching net zero by 2030. ; We will use hybrid working to minimise the environmental impact of any projects delivered under this framework. Where travel is required we will use public transport or a zero emission vehicle to minimise carbon emissions.

  Covid-19 recovery

  Pilot Works is committed to helping communities and individuals recover from Covid-19. We will; Provide paid work experience and internship opportunities for people in the South West; Provide employment pathways for people who are looking to return to work ; Grow the supply chain by advertising opportunities to collaborate to independent freelancers and SMEs

  Tackling economic inequality

  Pilot works is committed to tackling economic inequality and supporting the creation of new business, jobs, skills and increasing supply chain resilience and capacity.; To help address these issues we have committed to the principles and actions in the Tech Talent Charter (TTC) which is an industry initiative to increase diversity and inclusion within the sector. ; Pilot Works will use a portion of the profits from this contract to; Fund paid work placements for people from disadvantaged communities who are looking to work in the digital industry. ; Provide new employment opportunities in the South West and beyond; Sponsor and help organise community events such as ProductTank Bristol, Service Design Bristol and Product Camp Southwest to bolster skills and knowledge sharing

  Equal opportunity

  Pilot Works is very aware of the barriers that people from disadvantaged groups can face when trying to get roles in the digital sector. ; To help address these issues we have committed to the principles and actions in the Tech Talent Charter (TTC) which is an industry initiative to increase diversity and inclusion within the sector. ; Pilot Works will use part of the profits from this contract to fund a paid work placement for people who are looking to work in the digital sector. This will be targeted at people from groups who are often underrepresented or face additional barriers in getting into the industry.

  Wellbeing

  Pilot Works is committed to improving the wellbeing of it’s staff and stakeholders. Our recruitment practices are Inclusive and accessible and we work to the principles of the Good Employment Charter. We have also signed the Mental Health at Work Commitment.

Pricing

• Price: £485 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@pilot.works. Tell them what format you need. It will help if you say what assistive technology you use.