ICYBERDEFENCE LIMITED

Cyber SOC/SIEM as a Service

The solution will provide a Cyber Security Operational Centre (SOC) capability using a centralised Security Information and Event Management (SIEM) tool that aggregates log data from various data sources. Datasources include the following but ‘not limited to’ End User Compute (EUC) devices, network, security,servers and applications.

Features

• Full managed cyber security monitoring and operational service
• 24 x 7 x 365 service
• Real-time and historical analysis of security alerts
• Expert recommendation(s) for remediation activities
• Proactive security incident and events management
• security log management

Benefits

• Work as an extended team of client's internal security team
• Provides access to a pool of qualified cyber security experts
• Tailored security service in the context of your business environment

£24,000 to £24,000 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at soumen.paul@icyberdefence.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

384534886228963

Contact

Mr. Soumen Paul
020 8242 4756
soumen.paul@icyberdefence.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: User requires access to the internet

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Based on the service packages agreed with our client we offer different support SLA's.; We aim to respond within 15 mins of receiving queries with an upper limit of 1 hour.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We use Hubspot and AuditEye tools to meet accessibility standard. Both of them are commercial off theshelf and industry recognised products. Hence the assumption we make that vendors have doneappropriate level of testing
• Onsite support: Yes, at extra cost
• Support levels: Our support is capped at a monthly level agreed upon with the client before the commencement of the contract.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: At the commencement of the contract, an onboarding call would be scheduled to discuss the point of contact from respective teams and agree on the security and compliance requirements, reporting frequency, and onboarding initial set of users.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users do not need to wait until their contract ends, they can extract their data at any time. Extraction can be done in numerous ways:; - printing and downloading of information in recognised file form in line with any uploads made on the platform; - automated report/export by workspace area; - full export of customer information in one or more recognisable formats (subject to approval with the customer administrator to prevent unauthorised full data extraction)
• End-of-contract process: Customers can simply remove any information they want in line with our easy off processes, or we can do it for them

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: Clients can choose between the different modules Users can raise customisation requests with our analysts to create a visualisation of data and information in different formats.; Authorised users can raise requests for customisations

Scaling

• Independence of resources: Our services rely on a 24x7 data centre to ensure the high availability of our services. Our support team is adedicated to provide security operational services to our customers, and are not used for any otheractivities i.e. project work.; Furthermore, we also have access to pool of resources via partner network whowe can bring security SMEs onboard rapidly if service demand increases due to a major global security breach.

Analytics

• Service usage metrics: Yes
• Metrics types: Clients can view metrics on the platform via dashboards. Client authorised privileged users can also viewaudit logs.
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Clients can raise a ticket for exporting their data.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The client shall be notified of any outage of service within 30 minutes of the issues becoming known. Wecommit to a 98% monthly uptime SLA for the services provided. In case of failure to meet the SLA, creditswill be given to clients. Note: The credits will be agreed upon with the client at the commencement of thecontract.
• Approach to resilience: Our services have business continuity and disaster recovery plans to address any service disruptions. We backup data periodically to ensure recovery in case of an unlikely event of data loss. Our services are designed and built to maintain be available at all times and provide resilience.
• Outage reporting: Email alerts, calls to key customer contacts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Users are provided access based on roles defined within the portal.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS
• ISO/IEC 27001 accreditation date: 02/08/2023
• What the ISO/IEC 27001 doesn’t cover: Remote Working Users (i.e.WFH) local IT environment
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow an internal ISMS based policy in line with ISO 27001 and NIST security standards (800 series).

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Changes are categorised as fixes, feature updates and new features. Each change has a defined time for afix. Customers will be notified of maintenance for implementing fixes, feature updates and new features.All changes are tracked and approved through our automated platform. All changes will be tested in a testenvironment and then pushed to production environment.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Our in house team performs quarterly vulnerability assessments covering all servers and IP ranges. Allfindings are mitigated as soon as possible. New vulnerabilities are addressed on an ad-hoc basis. Pentesting is carried out once every year by an independent assessor.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We use SIEM's tools threat intelligence feed and our own open source threat intelligence data to monitorand analyse threats and risks. We are also member of NCSC's Cyber Security Information SharingPartnership (CISP) programme to gather intelligence information. We follow our standard operatingprocedure for notifying customers and responding to incidents
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We have well defined Standard Operating Procedures (SOPs) in alignment with ISO27000, ITIL and NISTstandards. During onboarding we share these SOPs with customer, and make necessary adjustments toensure it's aligned with customer's business environment.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are cloud-first organisation and this helps us reducing carbon footprint.

  Covid-19 recovery

  Through G-Cloud, we intend to create employment, train people to build a sold cyber security competency.

  Tackling economic inequality

  Through G-Cloud, we intend to create employment, train people to build a sold cyber security competency.

  Equal opportunity

  We support in-work progression to help people, including those from disadvantaged or minority groups, to move into higher paid work by developing new skills. We use Government's apprentice's programme.

  Wellbeing

  We promote employee health and wellbeing, including physical and mental health. We provide flexible working for our workforce so that there is a work and life balance.

Pricing

• Price: £24,000 to £24,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 days of free version of the service includes the following:; 1. Limited number (5) of users; 2. Standard SOPs without any customisation; 3. Standard reports without any customisation; 4. 9x5 support

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at soumen.paul@icyberdefence.com. Tell them what format you need. It will help if you say what assistive technology you use.