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PAX Systems Ltd

Pax Support

Pax Systems provides cloud-based school contract and passenger transport scheduling system, bringing our unique passenger & contract management software. Pax Systems can also provide professional services to deliver projects which support the Local Authorities successfully migrate to a Pax System transport platform.

Features

  • System Integration Development
  • Project Management
  • Project Support
  • Data Migration
  • Training

Benefits

  • Quick system deployment
  • Systems integration for seamless data and process flow
  • Reduced business risk

Pricing

£850.00 to £1,000.00 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at phil.dyson@paxsystems.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 8 4 6 0 3 1 7 8 9 6 1 9 8 3

Contact

PAX Systems Ltd Phil Dyson
Telephone: 07973703165
Email: phil.dyson@paxsystems.co.uk

Planning

Planning service
Yes
How the planning service works
Pax Systems can provide professional services to plan projects which will enable the Local Authority to move to Pax Systems software. The plans would include work for both Pax Systems employees and Local Authority staff to complete migration to a Pax System transport platform.
Each project varies and can involve more significant work to integrate Pax Systems software with other Council systems providing data and process flows across both systems. Pax Systems will work with the Local Authority to design these integrations to meet their requirements and allow appropriate and secure data transfers.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Pax-CM
  • Pax-QR

Training

Training service provided
Yes
How the training service works
Full system user training is available for Pax Systems products Pax-CM and Pax-QR.
Training is tied to specific services
Yes
Services the training service works with
  • Pax-CM
  • Pax-QR

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Pax Systems can provide professional services to migrate Local Authorities to Pax Systems software. On receipt of current data extracts Pax Systems will match the data to configure with Pax products and set up a test environment with reference data to import the extracted data. The migrated data is matched and imported in .csv files. The test environment would then be readied for users to train and complete any testing. On completion the live environment is then created using a new data extract for system commencement date.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Pax-CM
  • Pax-QR

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
Pax Systems software service support is part of the annual subscription for our products and is therefore not procured separately. Where new system integrations with Pax Systems products require continued support then Pax Systems will offer a relevant maintenance package for the continued support of the new software.

Service scope

Service constraints
The services provided by Pax Systems are limited only for Pax products. The support will be provided online with occasional onsite project support, with the mix dependant on the support requirements and circumstance.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Customers may initiate a helpdesk ticket at any time by email or through the service desk web portal with the response dependant on the priority and nature of the issue. The service desk phone will be active 9:00-17:00 Monday to Friday. We will use commercially reasonable efforts to respond to all helpdesk tickets within the support response times set out in the contract.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Customers may initiate a helpdesk ticket at any time by email or through the service desk web portal with the response dependant on the priority and nature of the issue. We will then respond based on the priority and urgency of the issue raised with a technical account manager. The support forms part of the annual subscription or contract fee for the relevant software product.

Where new system integrations with Pax Systems products require continued support then Pax Systems will offer a relevant maintenance package for the continued support of the new software.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Reduction of vehicles required to provide pupil transport for statutory service provided by the local authority.

Pricing

Price
£850.00 to £1,000.00 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at phil.dyson@paxsystems.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.