Softcat Limited

Delinea Secret Server (PAM) & Delinea Platform Support

Delinea Secret Server is a Privilege Access Management (PAM) Solution available on-premise or cloud SaaS hosted in MS Azure, and on the Delinea Platform. Providing password management, with layered built-in security, easy access management for IT admins, robust segregation of role based duties, AES256 encryption, built-in reports to demonstrate compliance.

Features

• Secure vaulting and password management for privileged accounts
• Proactive protection including automated password changing, heartbeat, configurable policies
• Intelligent workflow: checkout, privileged access request, justification reqs, tiered approval
• Discovery finds service accounts across the entire network
• Custom script support to configure dependencies, hooks, and integrations
• DevOps work-flow security extends PAM protection to DevOps
• Auditing, reporting, alerts scheduled or custom help meet compliance obligations
• Granular policy control applies across all devices and teams
• Real-time session monitoring & control includes proxying, keystroke logging
• Integrations with SIEM and vulnerability scanners provide visibility

Benefits

• Protect privileged access to reduce attack surface, build resilience
• Easy to Use: simplified interface and streamlined design
• OOB templates and reports, flexible customization makes SS easy
• Fast ROI: Configure rapidly with wizard-driven setup and configuration
• Meet Compliance Mandates: Avoid significant financial penalties
• Scale your PAM Controls: Deploy on cloud-native Delinea Platform
• a. extend your PAM everywhere with JIT
• b. adaptive controls
• c. seamless adoption of PAM security tools as you grow

£348.20 a user a year

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

384846331980947

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Planning

• Planning service: Yes
• How the planning service works: Delinea Professional services offers Custom Scope of Work (SOW) or standard professional services packages for installations and configurations as well as training packages. Additionally, Delinea offers Support and documentation Portal with all documentation, Knowledge Base Articles, Forums and how to videos. Delinea also offer with additional charge an extensive E-Learning library for clients' Administrators, E-Learning for end users. Delinea also have a professional services team who can provide ad hoc services, customisations, scripting as well as in-person training if required.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: For Secret Server and all Delinea solutions.

Training

• Training service provided: Yes
• How the training service works: Training for our own Cloud SaaS software only. See https://delinea.com/training
• Training is tied to specific services: Yes
• Services the training service works with:
  • Delinea offers Training for our Delinea Solutions.
  • More info here: https://delinea.com/training
  • E-Learning: Predefined courses available on-line
  • Advanced online training to become a Delinea Certified engineer
  • Admin training: 3-day Instructor-led training delivered on-site or remotely
  • User training: Business user training
  • Instructor-Led Client Specific training: 3-day Tailored to each clients need
  • Additional Professional services training

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Delinea have migration packages in Professional services.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: For Secret Server Cloud and Delinea solutions.

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Delinea have award-winning solutions and support team to help you resolve any issues and get the most out of your products. Delinea offer clients 3 levels of support options, a standard support package in standard working hours, as well as Premium 24x7 support, and premium plus 24x7 with improved response times and technical account manager. Delinea have an internal support team as well as integrated partner helpdesk provider. Delinea operate a comprehensive 24x7, follow the sun, support operation with support offices in the US, UK, Philippines, and Australia. Delinea also offer a documentation and support portal with online resources. More details regarding our support services can be found on our website https://delinea.com/support and in our full support policy .

Service scope

• Service constraints: Support is provided remotely and as per support policy and does not include Activities such as, but not limited to, assistance with setup and configuration or customization of Delinea products and integration; are also not covered. Some of these activities or onsite support may be possible with a paid Professional Services engagement.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This is as per Delinea's support policy dependent on level of support and Priority level of the issue. Typically between 1hr and 24hrs. Please see https://delinea.com/support for more information.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Delinea Offer 3 levels of support standard working hours, premium 24x7 support, and premium plus 24x7 with improved response times and technical account manager. Please see support policy for more details.

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Delinea

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Coalfire
• ISO/IEC 27001 accreditation date: 11/08/2023
• What the ISO/IEC 27001 doesn’t cover: The only 2 control objectives that are not in scope:; 11.1.4 Protecting against external and environmental threats. We leverage Azure and AWS physical datacentres, and they manage the physical and environmental controls for these facilities.; 11.1.6 Delivery and loading areas. We do not manage delivery and loading areas of the facilities.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 15/10/20
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Not in scope: Level 2 certification; https://cloudsecurityalliance.org/star/registry/thycotic-software/services/secret-server-cloud An update to CSA STAR v4.0.2 has been requested.
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO27001
  • SOC2 Audited
  • https://trust.delinea.com

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £348.20 a user a year
• Discount for educational organisations: No

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.