Mentz GmbH

Cloud support

As a software provider for public transport related solutions, MENTZ provides applications and support for cloud based environments. These are used by public sector organisations such as Local Transport Authorities, Public Transport Executives, County and City Councils to plan timetables and provide Journey Planner information to their users.

Features

• Application development - specify, implement and test MENTZ applications
• Application support - install, monitor and support MENTZ applications
• Application training - train buyers on new, refined MENTZ applications
• Application maintenance - update, refine MENTZ applications
• Project management - manage implementation phases for MENTZ applications
• Cloud hosting - design, install and operate solution

Benefits

• Reduce hosting costs - usage of capacity on demand
• Reduce service outages - redundant system setup
• Increase system performance - use latest hardware
• Enable flexible development, testing and training arrangements
• Reduce support time - flexible hosting structure
• Reduce overall costs

£12,564 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hosseini@mentz.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

384883443848928

Contact

Nahid Hosseini
0049 89 41868 134
hosseini@mentz.net

Planning

• Planning service: Yes
• How the planning service works: Based on knowledge about the MENTZ products flexible design of cloud based hosting solutions, data flows and security measures. This relates to public transport solutions. This is always done in thight coordination with system buyers and their regulations.; This covers both, hosting and software design.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Cloud hosting of MENTZ DIVA and EFA applications

Training

• Training service provided: Yes
• How the training service works: Onsite and remote trainings where we follow either train-the-trainer or train-the-end-users. MENTZ provides comprehensive training material and system documentation which is distributed to the attendees. Training certificates are issued after a successful training.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Training for cloud based applications delievered by MENTZ
  • Training to access cloud environment with different communication channels
  • As required training for cloud hosting setup

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: This follows the specific requirements of the buyer. In addition we have a release management including testing measures which is well-defined in our ISO certified quality management process following 9001:2015
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Onsite and remote trainings where we follow either train-the-trainer or train-the-end-users. MENTZ provides comprehensive training material and system documentation which is distributed to the attendees. Training certificates are issued after a successful training.

Security testing

• Security services: Yes
• Security services type: Security risk management

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: MENTZ has a dedicated technical support process following a quality management system based on ISO 9001:2015. Buyers track issues in an online ticket system and have visibility about the ticket situation in realtime. Each ticket has a type (bug, questions, tasks, requirements), priority (1…5), description and other attributes. Via the priority this is assigned to a SLA which is negotiated with each buyer. A standard SLA is available.

Service scope

• Service constraints: Infrastructure / cloud hosting support can be distributed across different organisations, where MENTZ is responsible for the applications and a cloud hosting provider takes care about instances, OS, network and other infrastructure related components. This is negotiated for each buyer.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: MENTZ provides support services for all licenses products including the large systems DIVA and EFA.; For both SLA:; EFA; Prio 1, Response 1 hr, Fix 2 dys; Prio 2, Response 4 hrs, Fix 5 dys; Prio 3, Response 24 hrs, Fix 10 dys; Prio 4, Response 5dys, as per estimate; ; DIVA (data management - not public facing); Prio 1, Response 5 hrs, Fix 5 dys; Prio 2, Response 1 dy, Fix 10 dys; Prio 3, Response 7 dys, Fix 20 dys; Prio 4, Response 7 dys, as per estimate; MENTZ provides technical application support as well as account management.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: MENTZ provides support services for all licenses products including the large systems DIVA and EFA (Journey Planner).; ; For both service levels do exist.; ; EFA; Prio 1, Response 1 hr, Fix 2 dys; Prio 2, Response 4 hrs, Fix 5 dys; Prio 3, Response 24 hrs, Fix 10 dys; Prio 4, Response 5dys, as per estimate; ; DIVA (data management - not public facing); Prio 1, Response 5 hrs, Fix 5 dys; Prio 2, Response 1 dy, Fix 10 dys; Prio 3, Response 7 dys, Fix 20 dys; Prio 4, Response 7 dys, as per estimate; ; MENTZ provides technical application support as well as account management.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO 9001:2015 Quality Management

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Environment and energy issues; We support public transport by providing software with constantly new and adapted solutions.; We use the job ticket or the job bike to travel to work.; We travel to our customers and other locations by public transport and avoid air travel as much as possible.; We avoid paper as much as possible in internal and external communication.; We spend our hiking day in nature, use shared transport and leave nature without any waste.; We take care of the environment in our offices by using towels instead of paper towels and energy-saving lamps.; We reduce energy consumption by making sensible use of heating, electricity, fans and light.; We are involved in the various campaigns and goals that are already being worked on in the area of sustainability or bring in new ideas.; We take care of the environment in our offices using environmentally friendly and certified cleaning products, rinse aid, dishwasher cleaner and dishwashing liquid.; We use environmentally friendly toilet paper and towels.; We analyzed green electricity tariffs together with the management and are now using a green electricity tariff in the Munich office.; We analyzed potential savings with the property management when it comes to limiting and regulating the temperature in the office space and had an offer drawn up for digital instead of analog heating thermostats.

  Covid-19 recovery

  MENTZ contingency plan contains following key points: ; - Pandemie plan; - Data protection regulation; -Financial security ; - Theft and office destruction; -Fire Prevention; Many employees at MENTZ have the possibility of telecommuting from home via protected private log-in which ensures that customer service will be maintained most of time. Especially developers have well equipped home offices from where they usually work some days per week, protected by firewalls. ; This ensures continuity of our business model. Currently we do not require any additional support.

  Tackling economic inequality

  As part of its entrepreneurial opportunities, MENTZ also combats economic inequality. The employees receive salaries that are well above the minimum wage. Every year, significant amounts are distributed to the staff as bonuses from the annual surplus. In addition, MENTZ donates at least a mid-five-figure amount every year to social institutions for sick or disadvantaged people domestically and abroad.

  Equal opportunity

  MENTZ’s Equality Policy is based on the following legislation:; • Basic Constitutional Law of the Federal Republic of Germany, Art. 3; Grundgesetzt (GG) = Principle of equal treatment; • Allgemeines Gleichbehandlungsgesetz (AGG) = General law for equal opportunity; The principle of equal treatment is mentioned in the Basic Constitutional Law of the Federal Republic of Germany in Article 3. However this regulation only applies to the acting of the German State.; Since August 2006 the AGG was enacted to avoid and to abolish disadvantages arising from race, ethnical background, gender, religion, ideology, disability, age or; sexual identity. This law also regulates the relation of citizen among each other.; Additionally it is duty for every company to guarantee their employees’ access to the; AGG regulations within the company.; The AGG assures that recruitment policies and procedures will not discriminate or treat unequally any jobs applicants at MENTZ. The AGG designs that job advertisements must be neutral and not favouring any gender, age, religion, race,; etc. in advance.

  Wellbeing

  MENTZ supports staff wellbeing, healthiness and physical training to a high extent: flexible; working times, flexible employment opportunities for working parents, sabbaticals,; ergonomic office equipment, organic coffee, juice and fruits, free accident insurance,; excursions, sports activities (skiing weekend, weekly running groups, hiking trip, discounted; gym membership, cycle to work scheme), restaurant vouchers, financial support in cases of; emergency. To improve staff wellbeing we encourage sporting activities. Company excursions; include, skiing weekend, running groups, annual hiking trip,, discounted gym membership,; health insurance, cycle to work scheme, or dicounts in form of food coupons, sabbatical with; salary sacrifice. MENTZ offers financial support in cases of emergency. MENTZ offers flexible; employment opportunities for working parents.

Pricing

• Price: £12,564 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hosseini@mentz.net. Tell them what format you need. It will help if you say what assistive technology you use.