DASSAULT SYSTEMES UK LIMITED

3DEXPERIENCE Cloud SaaS platform

The 3DEXPERIENCE Platform on the Cloud is an all in One Solution, which include all layers of this cloud aspects: IaaS, Paas and SaaS are provided as One Single Component. It's a full SaaS solution and Dassault Systemes is responsible for installation, monitoring, upgrades including all the server side maintenance.

Features

• SaaS solution which includes all the services in IaaS, PaaS
• Cross Company Collaboration
• Enterprise Integration
• Migration and Support is delivered as part of SaaS

Benefits

• Seamlessness : Enhancing the Collaboration
• Savings : Reducing the total cost of ownership
• Standardization : Aligning customer on the same business processes
• Swiftness : enhanced by new features and enhancements
• Security: the security is at the core, our SaaS Solution
• Speed: deliver and implement is less than 1 hour
• Sustainability: 3DEXPERIENCE SaaS

£910 to £1,560 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pola.dwernicki@3ds.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

385048800079818

Contact

Pola Dwernicki
+44 7546 696 266
pola.dwernicki@3ds.com

Planning

• Planning service: Yes
• How the planning service works: 3DEXPERIENCE SaaS in on cloud which include all layers of this cloud aspects: IaaS, Paas and SaaS are provided as One Single Component. It’s a full SaaS solution and Dassault Systemes is responsible for installation, monitoring, upgrades including all the server side maintenance.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: We provide SaaS which includes the planning services

Training

• Training service provided: Yes
• How the training service works: We have a number of training offers that are there as part of our SaaS offer; ; Link for onboarding support : https://www.3ds.com/support/cloud/onboarding; ; 3DS Education: https://www.3ds.com/edu
• Training is tied to specific services: Yes
• Services the training service works with: How to use and introduction for software services in 3DEXPERIENCE

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We have a process called 'Value Engagement' where we understand the customer's current architecture, what all is needed to be transferred, how it would transferred and how time estimated for the entire process.; ; Migration services is not limited to specific cloud services.; ; We have our own cloud service at infrastructure layer called '3DS OutScale'. But in the event where we are not able to deploy 3DS Outscale, we work with cloud services like AWS (Amazon Web Services).
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We do provide quality assurance and performance testing that is done by cloud operations team as part of continous delivery and running of the cloud services worldwide.; ; Quality assurance and performance testing is done by the cloud operations team as part of 3DS Internal Secured pipelines of development for the successful deployment and continuous running of the cloud services.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications:
  • OWASP (Open Web Application Security Project)
  • NIST (National Institute of Standards and Technology)
  • ANSSI (Agence Nationale de la Sécurité des Systèmes d‘Information)
  • CSA (Cloud Security Alliance)

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Yes, we do have cloud support for the software services. ; It covers User Enablement which covers Online Knowledge Base, Online User’s guide, Online user’s Communities, Beta Program, Foster 1st Access. Continuous Innovation- Online Upgrade, Preventive support covers Online Supervision, License Expiration Alert and Live Help covers Online Case Management (Defect* & Non Defect **), Phone Case Management (Defect & Non defect) 8x5, Phone Case Management 24x7 for Cloud Priority Case***, Chat Case Management (Defect & Non defect) 24x5.; 3DS takes target commitment on the initial response time depending on urgency level as:; • Urgent / 2 hrs; • High / 4 hrs; • Medium / 8 hrs; • Low / 16 hrs; https://www.3ds.com/fileadmin/TERMS/SupportPolicies/DS-Support-Policies-for-Online-Services-20160929.pdf; ; It covers User Enablement which covers Online Knowledge Base, Online User’s guide, Online user’s Communities, Beta Program, Foster 1st Access. Continuous Innovation- Online Upgrade, Preventive support.; ; Support system covers all the bug fixing and continuous support for the smooth functioning of services on 3DEXPERIENCE SaaS platform.

Service scope

• Service constraints: 3DEXPERIENCE Cloud SaaS platform is a SaaS solution. DS's SaaS solution includes IaaS, PaaS layer together.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response is as per priority levels. ; • Urgent / 2 hrs; •High / 4 hrs; • Medium / 8 hrs; • Low / 16 hrs
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: The customer is able to publish the issues and contact support through web chat. As part of our future road map, we have accessibility standards in place.; ; Users can convey the issue through online chat to get an immediate support.
• Web chat accessibility testing: We support web chat. As part of future roadmap we have web chat testing in place as part of devolpment assistive technology users.
• Support levels: It covers User Enablement which covers Online Knowledge Base, Online User’s guide, Online user’s Communities, Beta Program, Foster 1st Access. Continuous Innovation- Online Upgrade, Preventive support covers Online Supervision, License Expiration Alert and Live Help covers Online Case Management (Defect* & Non Defect **), Phone Case Management (Defect & Non defect) 8x5, Phone Case Management 24x7 for Cloud Priority Case***, Chat Case Management (Defect & Non defect) 24x5. ; ; 3DS takes target commitment on the initial response time depending on urgency level as:; Urgent / 2 hrs; High / 4 hrs; Medium / 8 hrs; Low / 16 hrs

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS is the accreditation authority for this ISO/IEC 27001
• ISO/IEC 27001 accreditation date: 2022
• What the ISO/IEC 27001 doesn’t cover: ISO 27001 certification does not cover specific information security controls. Instead, it provides a checklist of controls that should be considered in the accompanying code of practice, ISO/IEC 27002:2005.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: We have working methodology and working tools of CSA

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our Climate Strategy is available here https://www.3ds.com/about-3ds/sustainability-commitment/esg-management/environment (Note: 1 Chapter 2 of our Annual Report contains a more complete description of our environmental actions and KPIs).

  Covid-19 recovery

  We support post Covid 19 recovery: - by contributing to the Upskilling agenda in the UK, in particular in the engineering and new energy and nuclear fields (e.g working closely with the Enginuity engineering charity and making our learning content available to engineers either who were on furlough or who wanted to reorient their career. - By creating new jobs and new skills, though our Graduate Programme and internships. We hired hundreds of new employees in our UK offices, with a clear focus on recent graduates and a more diverse and inclusive workforce. Dassault Systèmes UK Limited has doubled its size since 2018. - Digital upskilling of the workforce in Nuclear: we are engaged with Nuclear fission and fusion key players in the UK to empower the workforce of the future at college level and onwards with virtual technology teams. Our EDUCATION team is already speaking to Universities and stakeholders in the sector to enable this upskilling via STEM workshops in visitor centres, collaboration with local colleges and apprenticeship centres.

  Tackling economic inequality

  We are committed to reduce economic and social inequalities through local initiatives for the future workforce or by supporting inclusion and diversity initiatives, for example: - In 2020, we organised “Virtual Worlds”/STEM Day and worked with the STEM Champion company to invite local schools in our Cambridge and Coventry offices to show Year 8 students the power of virtual technology. - Our 30 STEM Ambassadors across our 8 UK offices meet on a monthly basis to review the implementation of DIVERSITY in our STEM strategy. We have decided to focus our STEM activities exclusively towards under-represented populations and to increase inclusion in the scientific and engineering world in the UK. Finally, regarding other social environmental initiatives: - We have renewed our membership with the BITC (Business in the Community) and are discussing various initiatives. In 2022, we have signed the BITC Race at Work charter and have monthly webinar sessions surrounding topics on cultural awareness. - Dassault Systèmes ranked #9 in the Corporate Knights 2022 Top 100 Most Sustainable Corporations in the World and was listed in the Clean200, the annual list of publicly traded companies offering sustainable energy transition solutions. - We launched the “Sustainability Compass” in 2021 to commit to internal and external change to reach carbon neutrality by 2035: A three pillar strategy focusing on reducing employees’ footprint, harmonizing our software portfolio to focus exclusively on solutions that have a positive environmental impact and collaborating with over 5000 stakeholders externally on the topic in the next 5 years. We also launched an internal online community, gathering all Dassault Systèmes’ employees willing to contribute to the company’s ambition and commitments towards sustainability.

  Equal opportunity

  We have created a Sustainability Committee, bringing together 3DS executives to drive our inclusion strategy and support our action plan. In addition, every year we celebrate our five Inclusion and Diversity pillars in many ways, and can count on our local Champions to support and create awareness both internally and externally.

  Wellbeing

  We are encouraging our workforce to look after their mental health and organise every year a “mental health week” or “well-being days” allowing employees to attend training sessions linked to mindfulness, stress reduction, and discuss the topic in team meetings to remove stigma around such conversations. - The Northern Europe leadership team also attends regular training sessions on the impact of mental health pressures on employees and their performance to spot early signs of concern. - Employees across functions are also encouraged to volunteer (STEM activities in local schools and at national and regional events, “clean up” days, volunteering in local charities such as AgeUK, Crisis, etc.) as multiple studies have shown that this contributes to improved mental health in the workforce. More information on volunteering is provided below. - Following some information received from Mental Health First Aid England (MHFA), a UK Mental Health First Aider Pilot is also being launched in Spring 2022 in Dassault Systèmes UK: whereby 3 employees from each of our 8 UK offices (Coventry, Cambridge, London, Knutsford, Oxford, Belfast, Nottingham, Sheffield) are being trained to become Mental Health First Aiders. This training will teach the skills needed to provide initial help, support and signpost employees to the relevant professional help. - We are also committed to engaging with local communities to improve well-being through innovation. During the COVID19 crisis, we made our technology capability available to the global ventilator community - including start-ups, students, Universities and volunteers in the UK.

Pricing

• Price: £910 to £1,560 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pola.dwernicki@3ds.com. Tell them what format you need. It will help if you say what assistive technology you use.