THE DEXTROUS WEB LTD

GovPress: WordPress website hosting, maintenance and support

GovPress is dxw’s website hosting, maintenance, and support platform-as-a-service (PaaS) for public and third-sector organisations. UK-hosted and operated by ISO27001-certified experts (TechOps, WordPress), GovPress provides the assurance you need with robust site maintenance and CMS core and plugin security updates. Choose flexible support options backed by responsive SLAs.

Features

• UK-based WordPress hosting that scales with your traffic
• Provided by dxw, an ISO27001 and Cyber Essentials Plus-certified organisation
• Secure, resilient infrastructure with application-level firewalls and security controls
• Daily back-ups and point-in-time recovery
• Continuous, proactive monitoring
• Robust CMS maintenance schedule, including core and plugin updates
• Customisable support plans, including 24/7 emergency support
• Expert, proactive support through our online helpdesk
• Responsive Service Level Agreements (SLAs)
• On-demand autoscaling and redundancy

Benefits

• Built to host public sector WordPress websites
• Secure and reliable hosting
• Never miss a CMS core or plugin security update
• Flexible support options to meet your needs
• Easy access to help from our WordPress experts
• Responsive, auto-scaling containerised infrastructure, including CDN
• Painless deployment and rollback
• Proactive monitoring of security vulnerabilities for WordPress plugins

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@dxw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

385135654929493

Contact

Alex Jackson
0345 257 7520
sales@dxw.com

About your service

• Service categories:

  PaaS

  Application Platforms

  • Deployment-centric application platforms

Service scope

• Service constraints: GovPress is a platform built specifically for public and third sector WordPress sites. We provide secure hosting, maintenance, support and development services to cover all your WordPress needs in one place.; ; In order to provide security assurance, sites being migrated to the service must be audited by us before being deployed onto the platform.; ; Emergency support issues can be addressed outside of core business hours. Our hours of business are 1000-1800 on weekdays, excluding public holidays.
• System requirements: A reasonably modern browser as per GOV.UK Service Manual
• Cloud deployment model: Public cloud

User support

• Email or online ticketing support: Yes
• Support response times: For urgent priority, the initial response is 1 support hour. For continued support, response times are 2 working hours (though dxw will usually continue working and updating urgent priority support tickets during support hours) For high priority, the initial response is 2 working hours. For continued support, response times are 8 working hours. For normal priority, the initial response is 8 working hours. For continued support, response times are 24 working hours (ie three working days). For low priority, the initial response is 24 working hours. For continued support, response times are 80 working hours (ie two working weeks).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Our experience has taught us clients’ support needs differ depending on their in-house technical capabilities and the profile of their sites.; Our support plans can be tailored to reflect these needs with optional out-of-hours and 24/7 emergency infrastructure support add-ons.; Our support helpdesk is available from 10:00 to 18:00 for routine requests, 08:00 to 20:00 for out-of-hours clients, and 24/7 for sites requiring emergency support.; By raising a ticket, you can ask for assistance with any problem, from a system bug to help using the WordPress administration interface.; With a minimum of 2 hours of retained support per month, support plans can be scaled up and down in hourly blocks in line with clients’ regular usage.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Dxw will work with you to configure our GovPress service to meet your needs. We’ll make sure that all of the options are clearly presented and explained so that you can feel confident about your decisions.; ; To begin with, we’ll assess your likely capacity and support requirements. Based on this we’ll recommend a combination of infrastructure, maintenance and support options to best meet your needs.; Questions about our service can be raised through the G-Cloud clarifications question process to help you make an informed decision.; Hosting, maintenance and support can be tweaked to fit your changing needs throughout the life of the contract.; ; We can also offer help with more complex migrations that may require functional changes or assurance work to be completed, as well as supporting any internal assurance work that you might need to do within your organisation.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Should you choose to migrate away from GovPress, we offer a straightforward offboarding service to ensure you have everything that you need.; dxw will supply a full export of site content (database and uploaded files such as images and documents used in the site content) on request at any time, via a request to our Helpdesk; ; dxw will provide support to you and/or any authorised new supplier to migrate the site to a new environment or successfully extract data from it.; ; Should you and/or your authorised new supplier require further assistance, we can, for an additional fee, remain involved with the migration to a new hosting environment to help you and them become more familiar with the service and complete a thorough handover.
• End-of-contract process: GovPress provides a technical platform and approach that avoids lock-in. We have designed the off-boarding process to be as seamless and simple as possible.; ; If you decide to move on we will keep in close contact with you throughout the off-boarding process, to ensure quality of service from beginning to end.; ; We will arrange a meeting, in person or on the phone, to discuss the date you want to leave and the steps we will need to take in order to prepare your service for the move. This will include steps like data migration (see previous section), decommissioning and URL redirection, new supplier liaison and issuing final invoices.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Using the web interface: Our web interface can be used by all clients to view, manage and respond to support tickets across their organisation.
• Web interface accessibility standard: WCAG 2.2 AA
• Web interface accessibility testing: Testing completed by our support software provider Zendesk
• API: No
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • MacOS
• Using the command line interface: Developers can manage plugin and theme dependencies within their service, start a local test server and deploy code to production.

Scaling

• Independence of resources: All sites are served via a world-class Content Distribution Network, ensuring our service can cope with significant increases in demand.; ; As part of our dedicated hosting tier, we have strict separation of customer instances, ensuring an increase in demand from other users of our GovPress service does not affect your site.
• Usage notifications: Yes
• Usage reporting:
  • Email
  • Other
• Other usage reporting: Via support ticket
• Optimising consumption: Yes
• Automatic scaling: Yes

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics: Available on request - please enquire for details
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Amazon Web Services

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Other
• Other data at rest protection approach: Our underlying infrastructure is provided by Amazon Web Services (AWS). AWS adheres to numerous independently validated privacy, data protection, security protections and control processes, and is responsible for the physical security of the hardware powering its services. We rely on them for management of physical media.; ; Where appropriate, we also add layers of logical encryption to our services; for example, to protect backups at rest and information in transit.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Backup and recovery

• What’s backed up:
  • CMS site content
  • CMS code and configuration
  • CMS file uploads
• Backup controls: The service is automatically backed up daily.; Should you require a custom backup service, please get in touch to discuss your needs.
• Datacentre setup:
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team
• Backup and recovery: Yes
• RPO/RTO: Yes

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: SSH2 (modern ciphers only)

Availability and resilience

• Guaranteed availability: We aim for the GovPress platform to be available 100% of the time,; unless a period of scheduled improvement work is underway. We acknowledge that, other than during these occasional periods, anything less than 100% availability is a lapse in the service level that you expect.; ; In reality, with any real-world system involving components and; connectivity, there is no such thing as perfect reliability. However, if the platform becomes unavailable as a result of a failure of a component that we control, we will refund the fees paid for any period of downtime longer than 1 hour.
• Approach to resilience: GovPress is designed to be highly resilient. All GovPress-hosted clients benefit from multiple layers of caching, daily backups with the ability to quickly rebuild individual machines, load-balancing for redundancy, which permits downtime-free continuous improvement, and extremely straightforward scaling options where additional capacity is required. Infrastructure auto-scaling can be implemented on request; ; For more details, please enquire.
• Outage reporting: GovPress is comprehensively monitored. For any outage incident, we alert clients via email and conduct a post-incident review.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Support and management interfaces require a username and password login over HTTPS.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Devices users manage the service through: Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our information security management system covers every aspect of dxw's operations, including GovPress. Day-to-day security decisions are managed by our Head of Platform Engineering, who reports to the Director of Client Services and CEO. The effectiveness of the system is reviewed at least annually. We are also subject to an annual ISO27001 audit.; ; We take a continuous improvement approach to all our internal processes as we learn lessons.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: GovPress is fully configuration-managed, and all changes are tracked via source control. We monitor announcements of issues related to the system-level and application-level components that we use and treat all security-related updates as high-priority work.; ; We constantly monitor and improve the platform as we gain experience operating it, and we consider the security impact of our changes at all stages of our work.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We keep our services under constant review. We monitor open-source intelligence and vulnerability disclosure lists in order to discover new vulnerabilities. We also proactively seek out vulnerabilities in components we use and disclose them responsibly. We treat security updates as high-priority work. The vast majority of routine updates, including security updates, are automatically applied to production machines. We regularly carry out penetration testing, both on behalf of our clients and of our own, and use the results to harden and improve our services, and to model new potential threats and attacks.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We monitor a wide variety of metrics across our infrastructure. We also monitor for anomalous log events and review these alerts centrally. Our actions based on these events vary. Our most frequent action is to refine and extend our set of rules for dropping malicious traffic and/or generating bans for the originating IP addresses. As necessary, we also carry out investigations into underlying issues, and take appropriate remedial action. We respond to these issues as they arise during business hours, at the start of business hours for non-emergency alerts, and 24/7 for critical alerts.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Following the initial incident response by our operations team, we carry out a post-incident review. This review is published internally and shared with clients when there is a client impact. The review identifies the nature of the incident, documents the initial response, explains the timeline and circumstances of the incident and lists agreed remedial actions. These actions are then fed into ongoing operations work. Users are able to report incidents via the support desk, and are encouraged to use our emergency address and/or follow up by phone where appropriate.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: AWS & Docker
• How shared infrastructure is kept separate: For our shared infrastructure tier, we use Docker to maintain separation of clients sharing the same infrastructure. For our dedicated tier, virtual machines are not shared between customers, and each virtual machine is operated within a VPC dedicated to a single client. Provision of virtual machines and their separation at the hardware level is managed by Amazon Web Services.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Dxw data centre partners focus on energy efficiency and continuous innovation in their data centres, and their scale allows them to achieve higher resource utilisation and energy efficiency than the typical on-premises data centre. In addition to the environmental benefits inherently associated with running applications in the cloud, they have a long-term commitment to achieve 100% renewable energy usage for their global infrastructure.

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount

• Provide your minimum discount applicable to your baseline prices: 0%

Formula for calculating price of your services

• Formula for calculating price of your services:

  Which of the core deployment models you intend to offer

  Private Cloud

  Private Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Private Cloud Deployment

  =

  Baseline Pricing

  G-Cloud Service Line and associated pricing document

  -

  Minimum Discounting

  0%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  Requirements change, e.g. increased complexity.; ; Unforeseen economic or political headwinds.

  -

  Additional sources of cost reduction

  Requirements change, e.g. reduced scope.; ; Unforeseen economic or political tailwinds.

  ---

• Total Cost: The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
• Baseline Pricing: G-Cloud Service Line and associated pricing document
• Minimum Discounting: 0%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: Requirements change, e.g. increased complexity.; ; Unforeseen economic or political headwinds.
• Additional sources of cost reduction: Requirements change, e.g. reduced scope.; ; Unforeseen economic or political tailwinds.

Mandatory certifications

• Mandatory certifications:

  Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

  Reseller

  Cloud service suppliers you intend to resell with evidence

  Organisation 1

  Organisation name

  Amazon Web Services

  Website address/upload for organisation

  Website address

  Website address

  https://aws.amazon.com/compliance/iso-certified/

  ISO 9001 certification

  Provided

  ISO 27001 certification

  Provided

  ISO 20000-1 certification

  Provided

  Are you reliant on the Cloud Service Provider for some accreditations

  Yes

Cyber Essentials

• Do you have a Cyber Essentials Plus certificate?: Yes
• Cyber Essentials Plus certificate Number: Ced635fc-ba0c-4e59-905c-508dd66dff1b

Non-mandatory Standards and certifications

• ISO 28000:2022 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@dxw.com. Tell them what format you need. It will help if you say what assistive technology you use.