Issured Ltd

Issured SaaS application development

Issured work with a range of clients offering SaaS solutions from full IT service provision through to bespoke applications. Our SaaS experts offer: Service Blueprint and Service Design, Problem Discovery, Problem-book, Agile Software Development, Integration of Egress, Software Testing and Deployment, User Onboarding, Service Management, Performance Management and Reporting.

Features

• Flexible delivery model
• Hosting applications within a fully managed service
• Rapid mobilisation of teams
• UK Government security cleared staff
• Bespoke Web based application development
• Integrated security design and assurance
• Delivery based on agile outcome proven methods
• User based training of applications design and hosting

Benefits

• Work package based using agile delivery
• Security assured application and hosting
• Qualified and certified staff
• Confidence through existing national hosting of SaaS
• Costed application design and development
• Independent software provision
• Solutions delivered to meet GDS
• Partnered delivery approach

£745 to £1,340 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@issured.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

385254347258088

Contact

Jonathan Empson
+44 7921571448
info@issured.com

Planning

• Planning service: Yes
• How the planning service works: We will start by modelling the data content and flows managed by the proposed software, allowing us to define the content, type and state of data at rest and in transit to and from the system. From this foundation we will assess the risk of the compromise of the data from a Confidentiality, Integrity, and Availability (CIA) perspective. The risks identified through this process will then be mitigated through the design of both the software development and the hosting environment. ; ; During testing well will conduct penetration testing to assure that the identified risks have been mitigated to the level acceptable to our clients. We will continue to monitor this throughout the hosting and management of the SaaS including full reporting and alerting.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide training for our own cloud developed services and applications.; ; We do provide training in leadership, programme/project, sustaining change, managing change and migration of services and various master classes in analysis.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We will work in partnership with our clients to define the requirements for the software required, capturing these as fully documented User Journeys and related Epics / User Stories. Any constraints to meeting these requirements, such as preferred software, will be captured during this process. In parallel we will capture the service level requirements. ; ; Development of the software will be carried out in representative cloud services and will engage the user community throughout the development lifecycle. We will then setup the full hosted service and migrate the user base to live service. ; ; Throughout the migration we will maintain support until your teams have sufficient knowledge and experience to operate safely when we have completed the agreed work. A key factor will be knowledge and skill transfer.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We follow ISO 9001 and the relevant ISO standards for differing aspects of services. Our testing approach has been developed from ISO 29119 and this remains a bedrock for testing. In terms of quality assurance we will agree at the outset of any assignment the approach that will be adopted.; ; In terms of external security our security professional staff will work closely with your staff in preparing for any third party penetration testing. we work with partner organisations whom can fulfil this role and we are more than happy to recommend such capability if it is required.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: We fully support all of our cloud based services and in particular our SaaS services defined.; ; We have our own dedicated service support team and this is based at Milton Keynes.

Service scope

• Service constraints: Our service desks operates 9 to 5 excluding bank holidays. Extensions can be requested as a cost plus service.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our service desk operates 9 to 5 standard business hours and excluding bank holidays. We will consider extensions to this service at an agreed extra cost.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: We have integrated text to voice and voice to text for use.
• Support levels: We will discuss the support levels during the scoping work and reflect this in the proposal. All aspects can be included but anything above our base service will have a cost associated with it. Note: 7 days a week does not include public holidays.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: CQS
• ISO/IEC 27001 accreditation date: 22/03/2025
• What the ISO/IEC 27001 doesn’t cover: There are no non conformities.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO: 27001
  • ISO: 22301 31/10/2026

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As a digital transformation company, we are experts in working with our clients to implement operating models and innovative technology that maximise the benefits from remote working to deliver positive operational, socio-economic and environmental impacts. This is something we implement within our own operating model. Although our carbon footprint is relatively low, we are committed to delivering continued improvements in our operating practices both within the UK and overseas to reduce our negative environmental impact. The Government have set a target date of 2050 for organisations to achieve a Net Zero Carbon Footprint. We at Issured do not intend to wait until then and this plan sets out what we will do in order, to achieve our goal of a Net Zero Carbon Footprint by 2030, thus contributing to the wider global effort to combat climate change. In developing this plan, we have considered where, as an organisation, we produce our emissions, what as an organisation creates our most emissions and therefore where we can prioritise change and make the biggest impact to reduce these. This plan and its implementation has the buy in of all Issured staff and has been produced through staff engagement. The plan has been approved by the Issured board of Directors and Senior Leadership team at the Operations Board. We will work with all organisations to support and deliver their climate plans. Issured.com provides more details.

  Covid-19 recovery

  Working during the pandemic saw the change across organisations to adopting more remote working practices. This is now the normality and we have seen the need to adopt a different focus on the wellbeing of our employees, partner staff and client staff. Our approach to the working location has changed. Remote working alone is not healthy and we encourage all staff to ensure that they engage proactively face to face to share experiences and work through problem sets. Interaction remains a key aspect of working productively and it requires a blend of engagement approaches. We have continued to offer remote interviews for employment opportunities and the use of our own tools Mea: Connexus and Mea: Fuse that enables the interview to be shared internally has proved to be a multiplier. This provides the capability of being an immutable record with bookmarks and we have found that this fosters more trust in remote engagement with the team able to relook and verify the meeting using the voice to text transcript.; For Human resource concerns Mea: Connexus has enabled a formal record to be used that breeds trust and openness.; Interaction remains a key aspect of working productively and it requires a blend of engagement approaches. ; We continue to be cognisant to social distancing and are open to our staff and partners’ needs. If staff feel nervous about joining in we continue to offer masks and gel as needed. What continue to do is make everyone feel that their own needs are being met. If staff require social distancing we support this to enable contribution to the face-to-face meetings and workshops. We continue to provide a booking service for all our rooms and if we need more space to accommodate our staff safely, we hire locations of a sufficient size.

  Tackling economic inequality

  We are always considering differing ways to support local communities. Issured has worked alongside TRACK to create over 100 paid employment opportunities for autistic adults in our local area. This is something that we could help facilitate through providing additional training sessions for employers. Nationally just 22% of autistic adults are in any sort of employment. Employment brings many benefits to the individuals and businesses involved both socially and economically.; Our sponsorship of The National Museum of Computing brings us closer to the entrepreneurs of the future. We provide direct support to their work with schools and STEM. Our team is actively engaged to make a difference to young people and their education.; Working with our partner IdentifiGlobal we have built up access to key staff with cyber and technology skills sets. This enables us to support the skills shortage in the technology disciplines. In addition, as a CMI certified centre we are developing our proactive approach to skilling in leadership and management by offering CMI certified certificates and diplomas.; Our research and development in the use of the latest technologies, in particular, AI, ML and blockchain. We invest in what is needed and by blending understanding of what is required throughout the contracts we can work together to bridge gaps in relatively quick time. We bring our specialists who have skills and experience at working in multi-vendor partner teams to ensure that the best solutions are introduced.; Our cyber security experience and skills span the whole Government security tiers and we have developed close working relationships with our partners to improve how they develop solutions to problems by building security into the requirements and the agile design methodology. Our service team provides proactive security monitoring both to the client and to the supply chain enabling intervention as necessary.

  Equal opportunity

  We are committed to encouraging equality, diversity, and inclusion among our workforce and eliminating unlawful discrimination on any of the protected grounds in the Equality Act. ; We provide equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.; We have a diverse workforce and believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do.; We encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. ; We take positive steps to ensure that our employees, stakeholders, contractors and clients enjoy an experience that is fair, equitable and free from discrimination.; To help achieve our goal of a diverse and inclusive workplace, we have implemented: Equality, Diversity, and Inclusion Training; and Unconscious Bias Training.; We operate a fair and transparent pay system based on objective criteria and free from gender bias.; We carry out annual reviews/audits of pay and benefits for existing workers and initial pay and benefits for new workers within the organisation, including those on parental leave, sick leave, and career breaks, considering the findings and taking action to address any pay discrimination. Our equal opportunities and fairness at work practices includes: Investment in our staff offering a range of training and development opportunities; strong equality and diversity policy including regular equal pay audits; reasonable adjustments and flexible working to support the work life; provide an enhanced maternity & paternity policy; inclusion; representation of ethnic groups across our workforce; and a focus on positive contributions to society, the environment through community involvement, employment policies and actions that we take.

  Wellbeing

  We have been working on several different projects to ensure wellbeing remains at the forefront of people’s actions. We launched your TRACK to support people back into work following a period of remote working. This includes training and support for employers and employees to help individuals to thrive in the workplace. It is crucial for businesses to understand the environmental changes they can make which can support the well-being of all employees.; We offer a range of support for staff, with a focus on individuals and meeting their needs, rather than a one size fits all solution which is not suited to support the well-being of individuals. It is crucial to recognise that both physical and mental wellbeing needs to be considered through each action the business takes. ; We recognise that providing a supportive, inclusive working; environment will improve the physical and mental health and well-being of our staff.; We have introduced wellbeing initiatives that include: a person’s working pattern; provide access to office space that is supportive of collaboration; provide remote access software; permission to work at home on set days, or flexibly; include mental health in diversity and inclusion strategies; include transparency and accountability. ; We are implementing an improved questionnaire for us to; monitor, measure and support employees with their health and wellbeing.; We continue to work with businesses providing them with support services to help meet the needs of individuals. Forming partnerships with our contractors/ suppliers and customers is crucial because we can help ensure that support is personalised.; Through working with Café Track, we have been able to offer a range of local community activities. This has included: “tea and talk” groups to help reduce social isolation; organising and distributing food parcels for local community groups; and running activities to help people support their local community.

Pricing

• Price: £745 to £1,340 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@issured.com. Tell them what format you need. It will help if you say what assistive technology you use.