INOAPPS LIMITED

Inoapps Student Funding Reconciliation Solution for Higher Education

Inoapps Student Funding Reconciliation Solution works alongside Oracle Cloud Financials to take valuable administrative time out of managing complex and intensive tuition funding programs. It automates the receivable accounts and the offset of individual student accounts, working with any student system that may be employed by HEPs in the UK.

Features

• Enables management of third-party debt in Oracle Cloud Finance
• Enable management of third-party debt, regardless of sponsor
• Automates the maintenance of Student Loans Company (SLC)
• Automates the maintenance of Student Award Agency for Scotland (SAAS)
• Automates other sponsor receivable accounts and offsets individual student accounts
• Enables accounting best practice where the year's funding is offset
• Enables accounting best practice even when disbursed across multiple payments
• Enables reporting on different circumstances and student cohorts

Benefits

• Supports the administration of student fees paid by a third-party
• Calculates alterations in Oracle Cloud Financials moving debt between student/sponsor
• Provides reporting that tracks received funding as indicated
• Imports detailed remittance files provided by funding bodies

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales.support@inoapps.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

385313908996951

Contact

Becky Harris
07815544357
sales.support@inoapps.com

About the service

• Service categories:
  • Applications
    • Production and operations
      • Service industry and public sector operations
        • Education
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Oracle Solutions
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: Oracle ERP Cloud

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Ticketing acknowledgement provided 24*7, support provided 8am-6pm Monday-Friday.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Inoapps support levels vary depending on the specification set out in relation to customer needs. We can offer a light touch solution to offer basic guidance through the process or a more hands on approach to API integrations. Inoapps provide a technical account manager for this work.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Inoapps provide user documentation but can also provide a more detailed training package if required.
• Service documentation: Yes
• Documentation formats: PDF
• Documentation accessibility standard: WCAG 2.2 AAA
• End-of-contract data extraction: Data can be extracted in a number of formats, your requirements can be discussed with the Inoapps team.
• End-of-contract process: At the end of the contract the access to use the tool ceases - there are no additional costs.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Application is fully mobile enabled with responsive theme so user experience is the same on both devices.
• Service interface: Yes
• Description of service interface: Web Browser to Oracle Apex
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: Oracle Apex is heavily tested to ensure it meets the accessibility criteria.
• User support accessibility: WCAG 2.2 AAA
• API: Yes
• What users can and can't do using the API: We can import and export a wide variety of data through a series of API's.
• API documentation: No
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Our service can be configured to meet customer requirements.

Scaling

• Independence of resources: The Student Finance product is hosted on an environment specific to that customer - high availability, low cost, no disruptions.

Analytics

• Service usage metrics: Yes
• Metrics types: The Admin console provides a range of usage analytics
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Oracle

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Through API's
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • Excel

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: In line with Oracle product SLA's http://www.oracle.com/us/corporate/contracts/ocloud-hosting-delivery-policies-3089853.pdf
• Approach to resilience: http://www.oracle.com/us/corporate/contracts/ocloud-hosting-delivery-policies-3089853.pdf
• Outage reporting: http://www.oracle.com/us/corporate/contracts/ocloud-hosting-delivery-policies-3089853.pdf

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Specified as per customer requirements
• Access restrictions in management interfaces and support channels: Access is restricted by careful user profiling and monitoring for both management interfacing and support channels.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: http://www.oracle.com/us/corporate/contracts/ocloud-hosting-delivery-policies-3089853.pdf

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Inoapps utilise the Oracle DBaaS service for this product - the components are tracked in line with Oracle best practice and T&C. Any changes are assessed for potential security impact in line with both industry and Oracle best practice.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Please see Oracle product terms http://www.oracle.com/us/corporate/contracts/ocloud-hosting-delivery-policies-3089853.pdf
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Please see Oracle product terms http://www.oracle.com/us/corporate/contracts/ocloud-hosting-delivery-policies-3089853.pdf
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: No
• Incident management approach: Please see Oracle product terms http://www.oracle.com/us/corporate/contracts/ocloud-hosting-delivery-policies-3089853.pdf

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 25%
• Over £5,000,001: 30%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 05578703-128f-4cdf-b23f-287614ca9103
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications:
  • SOC 1 Type 2
  • SOC 2 Type 1

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales.support@inoapps.com. Tell them what format you need. It will help if you say what assistive technology you use.