Specialist Computer Centres plc
SCC IT Asset Management (ITAM Managed Service)
SCC's ITAM Managed Service provides hosted Snow Licence Manager portal, delivered from SCC's own UK-based ISO27001 accredited data centres. Customers benefit from high levels of security, quality and integrity. SCC provide the platform and infrastructure to support your ITAM program, so that you don't have to.
Features
- Hosted Snow Inventory & License Manager
- Snow roll-out Consultancy & Techincal Support
- Portal Training & Knowledge Transfer
- Licensing & ITAM Helpdesk
- ITAM Maturity Assessment & Process Reviews
- Managed Microsoft Compliance
- Managed additional vendor compliance
- Risk & Opportunity Report
- Quarterly Savings / ROI Report
- Stakeholder Insight Reporting
Benefits
- Single Source of Truth for all Assets
- Full Visibility of Hardware & Software Assets
- SaaS Optimisation & Management
- Licensing Compliance and Spend Reduction
- Reduction of Financial & Reputational Risk
- Management of Licence Entitlement & Renewals
- Contract Optimisation & Vendor Negotiations
- Improve Maturity around SAM & HAM Processes
- Holistic view of on-premise
- Service Desk Integration for CMDB improvements
Pricing
£14.82 a device a year
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at frameworksales@scc.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
3 8 5 3 8 3 7 5 3 4 7 1 2 2 8
Contact
Specialist Computer Centres plc
Warren Strain
Telephone: 01217667000
Email: frameworksales@scc.com
Planning
- Planning service
- Yes
- How the planning service works
- Customers are invited to attend a kick off call with our Service Delivery & Technical Team to establish an implementation plan for the software during the first week of Managed Service
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- Snow Inventory & Licence Manager
Training
- Training service provided
- Yes
- How the training service works
- Web conferencing based training sessions, available throughout the term of the SAM Managed Service. This training will be run specifically for the Customer, and can be run on a 1-to-1 or group basis. The content may be tailored to meet specific requested requirements if required. A maximum of 4 web conferencing based training sessions are included per year.
- Training is tied to specific services
- Yes
- Services the training service works with
- Snow Licence Manager
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- SCC offer a hosted Snow platform that customers may migrate to from an existing on-premise platform, from another partners Hosted platform or on-board as a brand new customer
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Snow Inventory & Licence Manager
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- QA and testing is provided as part of the service
Security testing
- Security services
- Yes
- Security services type
- Security strategy
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
- SCC employ an accredited Snow Certified Engineer to manage and maintain the Snow Hosted Platform. We also have access to additional Snow Certified Engineers & Technical Specialists through our partnership with Snow and are able to escalate any issues directly with Snow that cannot be resolved in-house.
Service scope
- Service constraints
- SCC's hosted Snow License Manager portal is available during business hours (9.00 to 17.30, Monday to Friday). Snow License Manager will present the available application and usage data from the previous 3 months. Compliance position reporting is subject to licence entitlement data being uploaded into Snow License Manager. Data received daily from Snow clients will be processed overnight and available via SCC's Snow License Manager Portal the following business day. Current operating system compatibilities for Snow Inventory Clients available on request.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 4 hour SLA to respond to any software quotation request or pricing query
- User can manage status and priority of support tickets
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- To assist with any issues or queries, the Customer will have access to SCC's Licensing and ITAM Help Desk, which includes the following elements: • Centralised point of contact for all technical, licensing and ITAM knowledge, information and guidance • 4 hour SLA to respond to any software quotation request or pricing query • Dedicated email address – sam@techsvs.scc.com • Hours: 09.00 to 17.30 weekdays • Outside working hours, requests will be handled the next business day
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Snow Software / Flexera
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- LRQA (Lloyd's Register)
- ISO/IEC 27001 accreditation date
- 06/07/2023
- What the ISO/IEC 27001 doesn’t cover
- N/A - Our certification covers all locations and services provided by SCC.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Barclaycard Data Security Manager
- PCI DSS accreditation date
- 27/06/2023
- What the PCI DSS doesn’t cover
- N/A
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- ISO 22301 - Business Continuity
- CAS (S) - Sanitisation of classified material
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Sustainability is central to SCC’s operations and embedded into our business. Our defined carbon reduction targets are externally reported in our Carbon Reduction plan via the Carbon Disclosure Project.Covid-19 recovery
SCC’s products, services and solutions can help facilitate and implement new ways of working for our customers. Through our propositions, additional health, wellbeing and agile working benefits can be achieved.Tackling economic inequality
SCC provides employment and training opportunities, are members of the Disability Confident Scheme and supporters of the Armed Forces Covenant. Working with our supply chain we promote collaboration and diversity.Equal opportunity
SCC is an inclusive employer with various initiatives to support, engage and develop our employees. We promote supply chain diversity and have mechanisms in place to manage modern slavery risks.Wellbeing
SCC has a range of health and wellbeing activities available for our employees to access. Our volunteering programme and charity partnerships help facilitate and deliver a range of community benefits.
Pricing
- Price
- £14.82 a device a year
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at frameworksales@scc.com.
Tell them what format you need. It will help if you say what assistive technology you use.