ZENSAR TECHNOLOGIES LIMITED

ServiceNow - Development, Implementation and Tool Administration Services

Zensar carries "Premier" status as awarded by ServiceNow for demonstrating impactful sales & services engagements, product, and solutions knowledge. With 7+ years of dedicated ITSM CoE Experience, We developed the new process workflows, enhancing the existing application, upgrade, and migrating to ServiceNow system from the legacy system.

Features

• Zensar gets access to ServiceNow products new release trainings.
• ServiceNow ITSM Lab & Service Assurance Lab
• Developed automation factory based on ServiceNow orchestration engine
• Internal COE team with dedicated trainers for key ServiceNow technologies

Benefits

• seamless integration with workday HR system, simplifying oboarding process
• single system of record with all possible automations
• Well designed catalogues improving self help

£250 to £1,250 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at avinash.dakshini@zensar.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

385490350829896

Contact

Avinash Dakshini
07903013540
avinash.dakshini@zensar.com

Planning

• Planning service: Yes
• How the planning service works: Our planning process is completely agile based and is designed to satisfy the requirements of your organisation. Our planning service is subjective and based on the requirment for specific customer’s needs, at a high level the strcuture of the process looks as below: Determine the customers’ requirements and business needs with ServiceNow; Perform Provide a comprehensive view of As-Is and target operating model; Create high-level designs of proposed service, including security designs; Map the business outcomes to clear acceptance criteria Document the risks and issues as well as the mitigations for managing them; Formalise a plan and create a Project Initiation Document Create and rollout smartsheet, custom dashboards to track the progress of the project
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Before the rollout or rampdown phase, We provide Standard Training services that can include One to one, Classroom or Web Training, or another format based on the need from client. Post that we will completely Handover Documentation to support our Clients'. In addition, Technical information through Knowledge Transfer is shared during the Implementation stage of the Project.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our services are measured by our default SLAs and KPIs. Our service management team will report monthly on performance and drive continuous service improvements at all times.; ; We measure the quality of the implementation through our extensive experience of the various Technologies, Best Practices and Baseline Measurements from other services which we have delivered, but most importantly by ensuring that it meets the needs and objectives of our Clients’.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security incident management

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response times will be defined in alignment with customer requirements, as an example Zensar can offer 4 hours response time during working hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: NA
• Support levels: Depending on the support model required, Zensar can accommodate the exact needs of each customer; from having dedicated support resources deployed on-site or remotely on a resource-on-demand basis, to formal managed service support agreements. The contact mechanisms, service hours and response time SLAs available are flexible to align with your specific requirements.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: ServiceNow License

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 30/12/2020
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Wellbeing

  Fighting climate change

  We recognize the urgent need to arrest climate change and are actively working toward reducing our greenhouse gas emissions. Our objective for Scope 1 and 2 emission reduction is to attain net zero GHGs by the end of FY40. We are also currently observing scope 3 emission levels for categories 6 (business travel) and 7 (employee commuting) as part of our monitoring efforts. ; ; Progress on GHG emissions: For the FY 2022-23, the Scope (1+2) emissions are 4,057.10 (tCO2e) which has reduced by 4% in comparison to 4,219.77 (tCO2e) in FY 2021-22. In total, for FY 2022-23, there has been a 49.3% reduction compared to the base year FY19. We also have planned to reduce 11% in FY24 as compared to FY23 and 40% reduction in FY25 compared to FY23. For the scope 3 emissions, as businesses have moved to a hybrid model, business travel has increased which resulted in a slight increase of scope 3 emissions in comparison to last year. However, in comparison to the base year 2019, we have reduced the scope 3 emission significantly from 4,288.39 to 1,633.61 in FY 2022-23.; ; This year we are planning commitment to SBTi and will be working towards the addition of other applicable scope 3 parameters.; ; Green building certifications: As a key component of our initial goals, we aimed for the Indian Green Building Council (IGBC) certification for our newly leased facilities in Bengaluru in 2018, in Pune in 2020, and in Bengaluru Cessna in 2021. We earned the IGBC Platinum Rating Certificate for Green Interiors as well – a testament to our commitment to becoming a sustainable and eco-friendly enterprise.

  Covid-19 recovery

  As part of our CSR activities,1412 candidates trained in various courses like General duty asst/ driver/digital skills/ vocational skills etc… of which 673 have been employed so far. All our CSR activities are being implemented by RPG Foundation, an implementing agency for Zensar. ; During COVID -19 outbreak we had supported people from communities who were most impacted i.e. Migrants, daily wage earners, people travelling back to their home etc. with cooked meals twice a day, in all 1,14,000 meals were distributed and we also donated 2 COVID testing booth in Pune Municipal corporation.1075 people from our communities around Zensar were able to access food supply from Public distribution system, through our facilitation. Even our employees have generously contributed towards fighting COVID-19 pandemic, the work done through that contribution is :; -Supported Pune municipal corporation with 2000 PPE kits and 2000 N95 masks, ; -1000 each of PPE kit, nitrile gloves, sanitizer, N95 masks and 25 each infrared thermometer and Oximeter donated to Police commissioner, Hyderabad, ; -1000 PPE kits donated to Greater Hyderabad municipal corporation; -Dry ration of 2 months provided to Zensar support staff across India locations; Through our Swayam health program train people from marginalized communities on genera duty asst courses for 3 months and provide them employment in various hospitals/ clinics. This has in turn added to the health workforce. This is part of our employability program

  Tackling economic inequality

  At Zensar,we continue to nurture enduring relationships with our growing fraternity of stakeholders,including clients,suppliers and local communities. These bonds are intrinsically linked to our commitment to offering the best solutions and differentiated services to our clients. ; ; In FY 23, We continued to expand our outreach through community development initiatives to move one step closer to our objective of positively impacting 225,000 people by FY30. Zensar firmly believes that organizations must proactively resolve the social and economic challenges prevalent in society. Our foremost priority is to identify the root causes of these concerns and offer sustainable solutions that empower communities to become self-reliant.; ; With our unwavering commitment to identifying and addressing critical socio-economic problems, locally and globally, we endeavor to build resilient communities. Leveraging innovative and groundbreaking solutions, we have significantly contributed to this end by spearheading several initiatives. These initiatives are under the aegis of the RPG Foundation, which coordinates and manages CSR activities across all our group companies. ; ; * 73,400+ Lives impacted through community development initiatives in last three years; * 2.1+ Lacs Lives touched through fever clinics; ; Our CSR initiatives is grouped under following focus areas:; 1. Education - Making education more accessible — Pehlay Akshar; 2. Heritage - The Heritage Project; 3. Employability - Creating employment opportunities — Swayam ; 4. Community Development ; ; Under Pehlay Akshar education initiative, 767 teachers have undergone training. Our training program not only focuses on students but also empowers government school teachers by enhancing their teaching practices and subject matter expertise, which makes the learning process more efficient.By modifying how students learn,we aim to bring a transformational impact to their lives and prepare them for global success.; ; We encourage employees to continually improve their skills through numerous training programs. We also have achieved 64.01% average hours of training per employee for FY 2022-23.

  Wellbeing

  HR Managers are responsible for issues related to human rights/labour rights. We have HR partners dedicated to each business unit. Each of these local managers reports up into a Country HR Manager within that country of operations.The overall HR operation reports into HR Head,based in our UK HQ in Reading.; ; At Zensar our Total Rewards philosophy is not just used to attract, retain and motivate best talent but it also aligns with the overall business and talent strategy.We benchmark our salaries for all roles and skills with the market using the leading Human Resources Consulting organisation such as Mercer, Aon etc. The benchmarking data is used to leverage the salary increase budget to reward high performers,reduce salary gaps for impacted employees, reduced diversity related pay gaps etc.; ; The competitive salaries provided are coupled with benefits that ensure that employee’s overall physical,mental,financial and spiritual well-being is addressed. Providing paid vacations,sick pay, overtime pay,public holidays, maternity and paternity leave, caregivers leave, adoption leave are also benchmarked and reviewed regularly. A holistic well-being strategy also provides for webinars and physical sessions on stress management, diet, parenting, managing money, yoga, meditation etc through out the year. An Employee Assistance Program is in place to provide 24 by 7 online help to employees on any wellbeing area. The culture of wellbeing is part of our performance management process where the employees provide inputs on their work-life balance and what support they are looking for.; ; Overtime, out of office hours, on call and shift allowances are paid either based on the government regulation or company policies.; ; Self-sustaining cultural and sports committees organise events like dance, music, plays, football, cricket, trekking throughout the year which culminates in the annual day celebration where the best talent in cultural area performs and is relayed online to all employees globally.

Pricing

• Price: £250 to £1,250 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at avinash.dakshini@zensar.com. Tell them what format you need. It will help if you say what assistive technology you use.