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TELENT TECHNOLOGY SERVICES LIMITED

Telent Microsoft Azure Cloud Support Services

Telent provides comprehensive Cloud Support services for Microsoft Azure environments. Our service ensures operational continuity, compliance with UK Government standards, and optimised performance through proactive support and innovation. Telent’s service scope includes Cloud Management, Incident Management, Problem Management, Configuration & Patch Management, Performance Optimisation, Troubleshooting and Security Management.

Features

  • 24×7 Multi-Channel Support.
  • Service desk continuity ensured by published BCDR, with failover plan.
  • Account Management provides governance escalation reviews and service oversight.
  • Rapid resolution through continuous monitoring.
  • Planned workshops to ensure smooth adoption.
  • Role-Based Training & Enablement.
  • Transparent Billing & Cost Optimisation.
  • Zero-Downtime Updates.
  • Screening, certifications ensure secure service operations.
  • High Availability - 99.95% SLA.

Benefits

  • Proactive Monitoring & Incident Management.
  • Structured Onboarding & Transition.
  • Customised training supports user learning programmes.
  • Controlled oversight provides dashboards, alerts, and invoices.
  • Security & Compliance Assurance.
  • Innovation Access & Technology Roadmaps.
  • Scalability - scaling for dynamic demands.
  • Evergreen Maintenance.
  • Site discovery, audit and compliance.

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nsbidsupport@telent.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

3 8 5 8 9 1 1 3 8 6 9 8 2 6 8

Contact

TELENT TECHNOLOGY SERVICES LIMITED Sales
Telephone: 01926693000
Email: nsbidsupport@telent.com

About your service

Service categories

Cloud Support Services

Managed Cloud

Managed Private Cloud

  • Managed Private IaaS
  • Managed Private SaaS/PaaS
  • Application management

Managed Public cloud

  • Managed Public IaaS
  • Managed Public SaaS/PaaS
  • Application management

Managed Hybrid Cloud

  • Managed Hybrid IaaS
  • Managed Hybrid SaaS/PaaS
  • Application management

Service scope

Service constraints
Constraints will be determined by the customer's requirements.

User support

Email or online ticketing support
Yes
Support response times
Response time to support tickets defined as Critical have a 15 minute response time. Support coverage is 24x7 365. Response time to support tickets defined as High have a 4 hour response time. Support coverage is 24x7 365. Response times to support tickets defined at Low and Medium have a 4-hour initial response. Support coverage is 9:00 - 17:00 Mon-Fri (Except Bank Holidays). Resolution times will depend on the nature of the query but will endeavour to be within 4 hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
The Service Desk is available 24x7x365 & our UK based office is highly resilient to ensure non-stop operation, including power backup via an onsite generator, resilient network connectivity, shift patterns to ensure 24x7 support, Business continuity maintained via a detailed DR plan, so that in the very unlikely event of total site outage service operations are not disrupted for our customers. The Service desk is contactable in several ways:
• online portal
• B2B Integration
•email
• phone
And can support a number of processes: Incident Management Major Incident Management Request Management & Fulfilment Spares Management (ordering of parts to customer locations) 3rd Party Management Vendor Management Escalation Management Problem Management Telent's UK based, ITIL aligned Network Operations Centre (NOC)oversee complex network components and are responsible for network management.
The NOC is a Second Line function that works closely with the Telent First Line service desk and the Telent Field Services team to ensure all events and/or incidents are managed efficiently & effectively to deliver a resolution as quickly as possible. The NOC support many processes across Telent including: Event Management Incident Management Major Incident Management Request Management & Fulfilment, 3rd Party Management.

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Crayon, Microsoft

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
Yes

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £854.70
Associate business architect £1,380.82
Business architect £1,766.85
Lead business architect £1,987.58
Data architect
Role level UK Rate Offshore Rate
Data architect £1,380.82
Senior data architect £1,766.85
Chief data architect £1,987.58
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,325.39
Senior enterprise architect £1,380.82
Lead enterprise architect £1,766.85
Principal enterprise architect £1,987.85
Network architect
Role level UK Rate Offshore Rate
Associate network architect £1,325.39
Network architect £1,380.82
Lead network architect £1,766.85
Security architect
Role level UK Rate Offshore Rate
Security architect £1,325.39
Lead security architect £1,766.85
Principal security architect £1,987.58
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £854.70
Solution architect £1,325.39
Senior solution architect £1,380.82
Lead solution architect £1,766.85
Principal solution architect £1,987.58
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £854.70
Technical architect £1,325.39
Senior technical architect £1,380.82
Lead technical architect £1,766.85
Principal technical architect £1,987.58

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £2,179.27
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £2,179.27
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £2,179.27

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Principal cyber security audit and assurance £1,766.85
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £1,159.84
Principal cyber security governance and risk manager £1,766.85
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £1,159.84
Principal cyber security monitoring £1,766.85
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £1,159.84
Principal cyber security incident response £1,766.85
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £1,159.84
Principal cyber security vulnerability management £1,766.85
Cyber security digital forensics
Role level UK Rate Offshore Rate
Associate cyber security digital forensics £1,159.84
Principal cyber security digital forensics £1,766.85
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £1,159.84
Principal cyber security testing £1,766.85
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £1,159.84
Principal cyber security secure systems architecture and design £1,766.85

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £332.30
Analytics engineer £726.53
Senior analytics engineer £790.98
Lead analytics engineer £1,099.34
Head of analytics engineering £1,177.86
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £726.53
Data analyst £790.98
Senior data analyst £1,099.34
Principal data analyst £1,177.86
Data engineer
Role level UK Rate Offshore Rate
Data engineer £726.53
Senior data engineer £790.98
Lead data engineer £1,099.34
Head of data engineering £1,177.86
Data ethicist
Role level UK Rate Offshore Rate
Data ethics lead £1,099.34
Head of data ethics £1,177.86
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £790.98
Lead data governance manager £1,099.34
Head of data governance £1,177.86
Data scientist
Role level UK Rate Offshore Rate
Trainee data scientist £332.30
Associate data scientist £519.48
Data scientist £726.53
Principal data scientist £790.98
Lead data scientist £1,099.34
Head of data science £1,177.86
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £1,099.34
Lead machine learning engineer £1,177.86
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £519.48
Performance analyst £726.53
Senior performance analyst £790.98
Lead performance analyst £1,099.34
Head of performance analysis £1,177.86

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £541.45
Application operations engineer £679.88
Senior application operations engineer £893.37
Lead application operations engineer £1,000.08
Principal application operations engineer £1,153.17
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £679.88
Senior business relationship manager £897.37
Lead business relationship manager £1,000.08
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £541.45
Change and release analyst £679.88
Change and release manager £893.37
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £679.88
Senior operations analyst £893.37
Operational control manager £1,008.08
Head of command and control £1,153.17
End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £541.45
End user computing engineer £679.88
Senior end user computing engineer £893.37
Lead end user computing engineer £1,000.08
Principal end user computing engineer £1,153.17
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £541.45
IT service manager £679.88
Senior IT service manager £893.37
Head of IT service management £1,000.08
Incident manager
Role level UK Rate Offshore Rate
Incident manager £679.88
Major incident manager £893.37
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £541.45
Infrastructure engineer £679.88
Senior infrastructure engineer £893.37
Lead infrastructure engineer £1,000.08
Principal infrastructure engineer £1,153.17
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £541.45
Infrastructure operations engineer £679.88
Senior infrastructure operations engineer £893.37
Lead infrastructure operations engineer £1,000.08
Principal infrastructure operations engineer £1,153.17
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £541.45
Problem manager £679.88
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £541.45
Senior service desk analyst £679.88
Service desk manager £893.37
Head of service desk £1,000.08
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £541.45
Service readiness analyst £679.88
Service transition manager £893.37
Lead service transition manager £1,000.08

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £352.42
Junior business analyst £560.88
Business analyst £678.21
Senior business analyst £810.09
Lead business analyst £983.90
Head of business analysis £1,113.13
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £678.21
Delivery manager £810.09
Senior delivery manager £983.90
Head of (Agile) delivery management £1,113.13
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £678.21
Digital portfolio manager £810.09
Senior digital portfolio manager £983.90
Head of portfolio £1,113.13
Product manager
Role level UK Rate Offshore Rate
Associate product manager £560.88
Product manager £678.21
Senior product manager £810.09
Lead product manager £983.90
Head of product £1,113.13
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £983.90
Service owner
Role level UK Rate Offshore Rate
Service owner £983.90

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £480.85
QAT analyst £726.53
Senior QAT analyst £936.77
Lead QAT analyst £1,003.68
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £480.85
Test engineer £726.53
Senior test engineer £936.77
Lead test engineer £1,003.68
Test manager
Role level UK Rate Offshore Rate
Test manager £1,003.63
Head of test £1,073.07

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £369.93
Junior DevOps engineer £519.48
DevOps engineer £726.53
Senior DevOps engineer £936.77
Lead DevOps engineer £1,003.68
Principal DevOps engineer £1,073.07
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £369.93
Junior frontend developer £519.48
Frontend developer £726.53
Senior frontend developer £936.77
Lead frontend developer £1,003.68
Head of frontend development £1,073.07
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £369.93
Junior developer £519.48
Developer £726.53
Senior developer £936.77
Lead developer £1,003.68
Principal developer £1,073.07

User-centred design roles

Service designer
Role level UK Rate Offshore Rate
Associate service designer £395.16
Junior service designer £423.39
Service designer £865.42
Senior service designer £927.24
Lead service designer £998.56
Head of service design £1,081.77

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI (BSI Assurance UK Limited)
ISO/IEC 27001 accreditation date
Tuesday 28 May 2024
What the ISO/IEC 27001 doesn’t cover
The full scope of services offered by Telent under the G‑Cloud 15 framework is covered by its ISO/IEC 27001 certification
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
BSI (BSI Assurance UK Limited)
ISO 9001 accreditation date
Tuesday 15 September 2020
What the ISO 9001 doesn’t cover
The full scope of services offered by Telent under the G‑Cloud 15 framework is covered by its ISO/IEC 27001 certification.
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber Essentials Alternative
None of the criteria
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
3de33f7f-1e0c-4d00-9ca6-6a705f6a60e3
Other security certifications
Yes
Any other security certifications
ICO Data Protection Registration Certificate – registration reference Z6514356

Social value

Section B - Commitment for Future: Delivery

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nsbidsupport@telent.com. Tell them what format you need. It will help if you say what assistive technology you use.