WHEN FRESH LTD

WhenFresh Property Data API

Hosted property data. Property attributes, property transactions, property valuation, property occupancy type, household expenditure.

Features

• RESTful API interrogating UK property information, sales and rental
• Royal Mail PAF, OS UPRN, Title number
• Geospatial data and analysis
• Property Information portal
• Property description information
• Property Research and Investment Analysis
• Property pricing and valuation information, sales and rental
• Property risk information
• Property listings and transaction information
• Property Sales and Rental Information

Benefits

• real time UK property information and insight
• automated decisioning
• reduction of manual processes and interventions
• single location of UK property information
• desktop research decision support
• online surveying capability
• fraud identification
• enhance debt recovery
• local authority property insight
• housing condition support

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at helen.morley@whenfresh.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

386079106536978

Contact

Helen Morley
+44(0)2079935818
helen.morley@whenfresh.com

About the service

• Service categories:
  • Application Development and Deployment
    • Analytics and business intelligence
      • Business Intelligence
        • Business Intelligence
      • Advanced and predictive analytics
        • Advanced and predictive analytics
      • Location and geospatial data management and analytics
        • Location and geospatial data management and analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No, our service does not have any constraints
• System requirements:
  • A stable internet connection
  • Sufficient disk space

User support

• Email or online ticketing support: Yes
• Support response times: P1 ; Target First Response: 2h; Target Resolution: 8h; P2; Target First Response: 4h; Target Resolution: 2 days; P3 ; Target First Response: 8h; Target Resolution: 3 days; P4 ; Target First Response: 2 days; Target Resolution: 7 days; P5 ; Target First Response: 5 days; Target Resolution: 21 days; Working hours of operation are defined as 09:00 to 18:00 from Monday to Friday
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: 1. Self service; Customer will have access to a self service status uptime dashboard; to which can subscribe for notifications on upcoming maintenance windows or updates on incidents.; 2. Virtual support (online); WhenFresh provides Online Support to customer requests.; WhenFresh will respond to a request by acknowledging receipt of the request and will then correspond onine with customer
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: User documentation ; http://docs.api.whenfresh.com/index.html
• Service documentation: Yes
• Documentation formats: HTML
• Documentation accessibility standard: WCAG 2.2 AAA
• End-of-contract data extraction: Data extraction is managed on a case by case basis and agreed by contract.
• End-of-contract process: Data destruction notices are issued at the end of a contract if not renewed and data must be removed from all live systems.; A copy for the data may be kept for 6 years for audit purposes only. ; Any data used in live ongoing policies will be agreed by contract

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Written in HTML5 and so resizes the web page for the device that is being utilised.
• Service interface: Yes
• Description of service interface: RESTful APIs
• Accessibility standards: None or don’t know
• Description of accessibility: The API does not have accessible standards. APIs are mechanisms that enable two software components to communicate with each other using a set of definitions and protocols.
• Accessibility testing: N/A
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: All our documentation which explains what users can and can't do is held here; http://docs.api.whenfresh.com/index.html
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Our API prevents customer workloads from affecting each other through:; autoscaling infrastructure; strict per-customer rate limits; fair scheduling and traffic shaping; optional dedicated capacity (PTUs); global load balancing; This combination ensures the API stays fast, reliable, and resilient even under very high demand from other users.

Analytics

• Service usage metrics: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Degaussing
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Via API
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • XML
  • Xlsx

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Service Commitments; If, during any month throughout the term, the Actual Monthly Uptime Percentage falls below the Monthly Uptime Percentage Threshold, the customer will be eligible to receive a Service Credit, as defined in section 2 below.; Service Credits; Percentage of monthly bill for the respective service that did not meet SLA that will be credited to customer's future monthly bills.; Monthly Uptime Percentage Threshold; Service Credit; >99.5% 0; >97% 5%; >95% 10%; >90% 25%; >80% 50%; <80% 100%
• Approach to resilience: We are a purely cloud based company, leveraging industry leading cloud services like Amazon AWS and Google Workspace for our resilience. ; More information can be obtained through these links:; https://aws.amazon.com/trust-center/data-center/our-controls/; https://datacenters.google/advancing-security/
• Outage reporting: We use a public dashboard http://status.api.whenfresh.com/

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: All access to management interfaces is secured behind Single Sign-On with MFA enabled. We provide access based on the Principle of Least Privilege.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: No
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have the following information security policies;; ; Acceptable use policy; AI tool usage policy; Backup policy; Business Continuity Policy; Data classification policy; Data retention policy; Encryption policy; Information security policy; Password policy; Patch Management Policy; Physical security policy; Responsible disclosure policy; Risk management policy; Security incident management policy; System access control policy; Vendor management policy; Vulnerability management policy; ; We have an ISMS compliant with ISO 27001:2022 in place to ensure proper security controls and reporting.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Both the product release and infrastructure changes are made by modification in source code since we use IaC (Infrastructure as Code) for managing our cloud infrastructure. Both are addressed via ticket management systems and repository changes.; ; This ensures that unauthorized changes are not possible due to all the approvals required in addition to granular access management for projects. Furthermore, since each change is tracked via ticketing and code commits, all changes leave audit trails for logging and monitoring requirements.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: A variety of vulnerability discovery methods are employed by the Information Security Team to find vulnerabilities in different systems. This is because some of these methods work better for internal environments, others work better for customer facing systems. These include (but are not limited to):; ; In house penetration testing; 3rd party (vendor) penetration testing; Automated Vulnerability Scanning; Static Application Security Testing of the source code; ; Lifecycle of identified vulnerabilities are tracked through a ticketing system.; ; We also have various methods including public newsletters and notification channels with vendors to be notified about vulnerabilities in services we use.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We track several metrics about the security health of the systems and have trigger based notification in place.; Potential compromises are triaged and tracked through the incident management ticketing system.; We have different internal SLOs based on the nature of the incident.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: We have a Security Incident Management policy that describes the process, the evaluation criteria for security events vs incidents, the procedure of how to report an incident, and the required information for reporting security incidents.; We have multiple channels for reporting security incidents based on their prioritisation, including a ticketing system, realtime communication and dedicated email inboxes. ; Incidents are then tracked and managed in another ticketing system for immediate mitigation efforts as well as post mortem analysis.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 20%
• Between £1,000,001 and £2,500,000: 25%
• Between £2,500,001 and £5,000,000: 25%
• Over £5,000,001: 25%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Tuesday 17 July 2018
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: British Assessment Bureau
• ISO 9001 accreditation date: Monday 30 July 2018
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Provided
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at helen.morley@whenfresh.com. Tell them what format you need. It will help if you say what assistive technology you use.