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Ergon Limited

Target Operating Model Design & Implementation – moving to the cloud

Menu based provides all the people, processes, tools and governance to ensure departments make a safe ‘exit’ from IT contracts, are able to realise transformational efficiencies, to structure themselves to become ‘intelligent customers’ as they transition to new Service Integration based and digital operating models with multi-vendor, commoditised service structures.

Features

  • All sizes of Exit and transformation from start to finish
  • Different Operating Model transition plans – SI, SIAM, digital services
  • Provides under pinning commercial models and procurement frameworks
  • All templates and tools required for delivery of safe exit
  • Organisational design, capability assessment, digital skills development (SFIA, DDaT)
  • Identifies, quantifies and manages TUPE liabilities and cultural change
  • Commoditised digital service delivery capabilities and designs
  • Reviews commercial, procurement, technical, change, governance, operation and live-service approach
  • Specialist teams to support design, transition and transformation activities
  • Multi-functional processes – Digital Service Management, SIAM, Operations, Contact Centre

Benefits

  • De-risks commercial exit programme delivery and drives successful outcomes
  • Guarantees alignment to current Government policies and required approaches
  • Safe and controlled using proven digital frameworks and methodology
  • Supports dis-aggregation of services and early ‘peel off’ activities
  • Establishes the new Target Operating Model and on-going digital transformation
  • Drives capability development through transitional to future state
  • Migrate to multi-vendor supply chain model using commoditised services
  • Controlled management and safe migration from legacy systems
  • Provides a platform for cloud based digital service opportunities
  • Develops and embeds digital maturity model, skills and culture

Pricing

£750 to £2,000 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nwallis@ergon-it.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 8 6 1 2 8 5 5 8 5 7 1 1 8 7

Contact

Ergon Limited Nigel Wallis
Telephone: +441438832111
Email: nwallis@ergon-it.com

Planning

Planning service
Yes
How the planning service works
Provide full planning, support and implementation capabilities to support the drivers for cloud adoption - legacy commercial contract exits; supply chain dis-aggregation; inhousing of digital and cloud based capabilities; current / transitional / target operating model design and implementation; agile adoption; portfolio / programme governance; risk mitigation and management; benefits definition / management / realisation; technical and business change management; assurance and review services.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Provide full planning, support and implementation capabilities to support the requirements of cloud adoption and migration or cloud service transfer. Key areas of capability - legacy commercial contract exits; supply chain dis-aggregation to support cloud service adoption; developing digital and cloud based service capabilities; current / transitional / target operating model design and implementation to enable cloud / consumption based models ; agile adoption; portfolio / programme governance; risk mitigation and management; technical and business change management; assurance and review services.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
Security strategy

Ongoing support

Ongoing support service
No

Service scope

Service constraints
Our services are configured to meet each customers specific needs at time of engagement, as such any constraints (or otherwise) would be worked through at the early stages, and solutions agreed. We do not have any pre-defined constraints to our services.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support is agreed on a case by case basis at the commencement of a service - weekend support is available if required, often at no additional cost
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Support levels
All support is co-ordinated by each dedicated customer technical account manager and levels are agreed on a customer-by-customer basis. We only charge a premium for 24/7 support and this at 200% of normal hours rates.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Tackling economic inequality
  • Equal opportunity

Tackling economic inequality

Supports staff, suppliers, customers and communities through the delivery of the contract to aid and develop new employment and digital skills opportunities in this high growth sector. This in turn can help create a diverse supply chain to deliver the contract including new businesses and entrepreneurs, start-ups, SMEs, VCSEs and mutuals by the ability to measure their skills and capabilities in a consistent and industry recognised manner - meaning we can compare 'eggs-with-eggs'

Equal opportunity

Through the evaluation and identification of existing skills and capabilities, and by providing new skills development opportunities, this service supports tacking inequality in employment, skills and pay in the workforce, additionally supporting in-work progression to help people, including those from disadvantaged or minority groups, to move into higher paid work by developing new skills relevant to the contract and future operating model

Pricing

Price
£750 to £2,000 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nwallis@ergon-it.com. Tell them what format you need. It will help if you say what assistive technology you use.