Robiquity Limited

Robotic Process Automation (RPA) and Intelligent Automation (IA) Services

Robiquity are the largest UK provider of pureplay RPA & IA. We are straight talking solution experts, enabling businesses to work more effectively. We deliver support services that flex and scale as your requirements change and solve real problems that generate tangible, measurable benefits for you and your users.


  • RPA business case establishment via our Automation Roadmap Assessment
  • Rapid technology assessment through Proof of Value implementation
  • Intelligent Automation and Artificial Intelligence strategy
  • RPA operational readiness – Making you “Automation Ready”
  • RPA Centre of Excellence (CoE) establishment via Robiquity Foundation
  • Organisational change management
  • RPA enablement via our “Retain the Brain” strategy
  • RPA & Hyperautomation licence resell
  • Training – Analysis, Developer, Solution Designer, ROM Architect
  • Real-time benefits reporting dashboard


  • Certified Blue Prism, UiPath & Microsoft Power Platform partner
  • Focus on RPA enablement and customer upskilling
  • ONE Team approach – Robiquity, Vendor & Customer
  • Pure-play RPA partner – No land and expand tactics
  • Flexible commercial models to suit our customers’ requirements
  • Proven case studies with Hyperautomation and RPA delivery at scale
  • Intelligent automation and AI platforms through our partner ecosystem
  • Streamlined approach to ROI through automation
  • Health Check Service for Automation Strategy Assessment
  • Global organisation for effective delivery and Thought Leadership


£450 a unit a day

  • Education pricing available
  • Free trial available

Service documents

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G-Cloud 13

Service ID

3 8 6 2 4 7 6 3 7 4 4 3 8 8 7


Robiquity Limited James Procter
Telephone: 07741326345

Service scope

Software add-on or extension
What software services is the service an extension to
Robiquity offer services that realise the capabilities of Robotic Process Automation and Intelligent Automation. We offer these services against the vendors we have highlighted.

We do not specify technologies. We work against your business requirements to understand the best solution and suggest the right product to deliver that requirement.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
System requirements
  • Dual Core Intel Processor
  • 4GB RAM
  • Minimum 10GB free disk space (above OS and target application)
  • Windows 8.1, 10 32 / 64-bit
  • Windows Server 2012 R2, 2016, 2019 64-bit versions only
  • .NET Framework 4.7.2

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times on emails sent to the dedicated support address depend on SLAs and OLAs in place with the client. On average response is less than 30 minutes.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Onsite support
Support levels
We apply Support Levels per automation.

P1 - Critical automation unavailable - 4 hour fix
P2 - Important automation unavailable - 8 hour fix
P3 - Non-critical automation unavailable - 3 day fix
P4 - How to advice - 5 day fix

Support services range from 8/5 to 24/7.

Pricing support for automations is dependent on many facets including:

Development effort
Attended or unattended
Hours of support
Support features

Our support service includes:

Service Manager
Technical Lead
Control room

We deliver Change work from this team.
Support available to third parties

Onboarding and offboarding

Getting started
Our Onboarding offering includes a Readiness phase, a series of technical and business workshops to discover automation drivers, recommend and advise on technology & environment (e.g. Cloud vs on-premise) and promote knowledge and awareness for key stakeholders and employees. We advise on communication strategies to avoid ‘automation anxiety.’

Robiquity offer an Automation Roadmap Assessment, comprising of process discovery, analysis and prioritisation based on specific business drivers and deep expertise in automation feasibility and complexity. This becomes a tailored business case and automation roadmap that focuses on specific tactical solutions first, followed by more strategic solutions aligning to your strategy.

We also deliver a range of training, classroom or remote, including development bootcamps (UiPath, Blue Prism, Microsoft), automation analysis, Centre of Excellence enablement and support services. These can be out-of-the-box or bespoke depending on that strategic aims of your internal CoE.
Service documentation
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • PPTX
  • Word
End-of-contract data extraction
Robiquity do not own or host your data. We provide the delivery service to automate processes containing your data. Although we do offer managed services and support, all of our services allow us to disconnect from your environment and leave your data with you.

If you wish to receive an export of your customer data from us including ticket service history, you can raise a request with us and we will export the data for you..

If you have specific data retention requirements for your own data or the data we hold for you, you can provide this to us and we will use this to manage your information.
End-of-contract process
Service disconnection is performed when a managed service contract ends. All documentation (including solution design, test plans and operational handbooks) and automation code is the client’s intellectual property.

The end-of-contract process involves disconnecting of management services and deletion of management devices and connections.

Any data relating to your environment can be exported and given to you for you to ingest. The format of that data will depend on the format in which it currently exists and the options available to us to present it back to you.

It is recommended that a service transition to the new team is provided. Resourcing this from Robiquity

- may result in an additional service charge, or
- may be covered in your contract, or
- may be serviced using the available resource from the currently contracted staff if hours are available

Using the service

Web browser interface
Application to install
Compatible operating systems
Designed for use on mobile devices
Differences between the mobile and desktop service
Dependent on application and system requirements.
Service interface
User support accessibility
WCAG 2.1 A
Description of service interface
Depending on the software used to automate, processes are designed, managed and ran through their own applications. Typically the development environment provides the functionality to produce bespoke automation solutions to identified processes. Once finished, completed processes ready to be deployed are managed and orchestrated through the management interface. Further configuration of the RPA network such as resource pools and work queues can be configured through the application.
Accessibility standards
None or don’t know
Description of accessibility
Accessibility standards can be applied where there is a specific requirement from the customer.
Accessibility testing
What users can and can't do using the API
Wherever an API is exposed as part of the process, we have the ability to connect this to the automation suite to deliver the business process.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
Automation is entirely customisable – it uses the user interface or APIs to connect to applications and websites, client specific or otherwise. Automation can create or recreate a business process that is bespoke to your applications, environments and business requirements.
Our Readiness Phase is a series of business and technical workshops that enables us to understand your automation value drivers and technology architecture, so we can create a customised technology and environment recommendation. We are tech-agnostic, and therefore believe in the best technology for the solution.
During our Automation Roadmap Assessment, we host workshops with a variety of business leaders, managers and process SMEs to identify, analyse and prioritise processes for automation based on specific business value drivers and KPIs. These automations are entirely customisable, and can cater for industry best practise as well as bespoke business processes.


Independence of resources
The service is built on 'virtual workers'. The workers are naturally scalable, meaning they can be added and removed in reaction to any change in demand for particular processes. This, in turn, ensures that peaks and troughs in demand do not impact client operation teams.

Database servers are able to scale vertically to match the resource demand. Virtual workers can run on any number of servers (or virtual machines) allowing them to scale horizontally to demand.


Service usage metrics
Metrics types
Key automation metrics tracked and reported on are time saved, cost reduction and/or avoidance, revenue generation, return on investment and end-to-end process time. Estimated figures are reported initially in the Automation Roadmap Assessment, and actuals are continuously monitored throughout the automation lifetime.
Further reported metrics are dependent on business KPIs, for example call average handling time, conversion rates, CSAT scores, website clicks etc. Automation reports and real-time dashboards can be tailored dependent on the value drivers of each automation.
Pre-built reports and dashboards showcase key figures such as digital worker utilisation, active instances, success rates & exception reporting.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Reseller providing extra support
Organisation whose services are being resold
BluePrism, UiPath, Microsoft, TrustPortal,, AutomationHero, ABBYY, KYP, XpertRule, PeakAI

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
Protecting data at rest
Other data at rest protection approach
Data is encrypted at rest on the database server. Encryption uses AES-256 and DES is provided with legacy support. Encryption keys are stored separately from the data. Blue Prism also allows multiple encryption keys for each data source, allowing each work queue to have its own encryption key if necessary.
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Work queue business object or through the UI when RDP or VNC
Data export formats
  • CSV
  • Other
Other data export formats
Data import formats
  • CSV
  • Other
Other data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
WCF SOAP is used for transport and message level encryption between the application client and the server. TLS v1.2 is used between the application and database servers, as well as from the application server to the runtime resource.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
WCF SOAP is used for transport and message level encryption between the application client and the server. TLS v1.2 is used between the application and database servers, as well as from the application server to the runtime resource.

Availability and resilience

Guaranteed availability
Service level agreements are defined with clients during the requirements gathering stage.
Approach to resilience
The resilience of the datacentre is configured to the demands of the client. A number of technologies and techniques are available to support the requirements such as load balancers, multiple app servers, as well as active-active infrastructure setups to allow for failover, should an availability zone was to go down.
Outage reporting
The cloud hosting provider has a number of outage reporting mechanisms. Virtual machine states can be monitored via the control panel.

Identity and authentication

User authentication needed
User authentication
  • Username or password
  • Other
Other user authentication
Authentication can also take place over Active Directory (LDAP)
Access restrictions in management interfaces and support channels
Role management within Automation solutions can enable and restrict application functionality, this can also be mapped to Active Directory groups. This allows for granular application based on the role of the user within the organisation. Robiquity follows the principle of least permissive access when defining the access structure in new RPA installations.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
Active Directory integration through LDAP is also available to manage and provide access to RPA services.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
QMS International Ltd
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
None. Scope includes provision of automation consultancy, training and managed services.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
As well as aligning to OWASP when developing in-house solutions, any client security incidents which impact any information stored and processed are reported, analysed and documented. Each incident involves reactive action taken to ensure the incident can be successfully closed and the vulnerability removed. Every Robiquity employee as well as contractors are made aware of what constitutes an incident and are familiar with the reporting procedures.

Every Robiquity employee has the responsibility to report any security incidents or suspicion thereof to the Security Officer and ensure that the incident is sufficiently recorded. The Incident Management team is responsible to provide a rapid response and resume normal operation as soon as safely possible. The security incident management process is overseen by the Board.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes are agreed with client using our ITIL aligned framework. Each change includes an impact assessment and testing carried out before implementation. Changes are applied to in scope services. Changes are managed through the service desk ticket management tool.

For new work, we follow a prioritisation process that allows you to implement new changes dependent on their priority within your business and the expected time to implement.

All change configuration information is captured as part of the change process to create a living knowledgebase of data for your solution.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Vulnerabilities can be identified through proactive monitoring of RPA audit logs. Any identified are then sent to the client for a decision on what remediation action should be taken. Upcoming changes to software provided by vendors proactively assessed and forwarded to the client to allow time to prepare for any security fixes which need to be implemented.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Vulnerabilities are identified through proactive monitoring of RPA audit logs. Any identified are then sent to the client for a decision on what remediation action should be taken.
Incident management type
Supplier-defined controls
Incident management approach
The goal of Incident Management is to restore normal service operation as quickly as possible and minimise the adverse effect on business operations.

Incidents are raised through the online support portal, or email to the Service Desk. The Service Desk is the central coordination point for receipt and management of all Incidents requiring Robiquity’s support. Each Incident is logged as a separate Incident record and given a unique reference identifier within the Service Desk system.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

As part of Robiquity values of 'community and planet', we are dedicated to reducing unnecessary waste, organisational carbon footprint and using renewable energy sources where and when available.
Covid-19 recovery

Covid-19 recovery

Robiquity is committed to supporting organisations and businesses to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services.
Tackling economic inequality

Tackling economic inequality

Robiquity provide training opportunities for individuals impacted by current economy inequality, enabling future careers in the intelligent automation industry.
Equal opportunity

Equal opportunity

Robiquity has a long running diversity and inclusion programme, with D&I training rolled out across the business. We have an equal opportunity and diversity policy to ensure all members of our workforce are supported and included.


Robiquity encourage wellbeing and mindfulness to all members of staff. The GoVida app is deployed to all members of the workforce to encourage health, mindfulness and contribution to local charities.


£450 a unit a day
Discount for educational organisations
Free trial available
Description of free trial
Through Robiquity's RPA partners we can provide a free of charge evaluation licence for proof of values. Please note services are still chargable.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.