Rackspace Ltd

Rackspace Sovereign Professional Consultancy Services

Rackspace defines, structures and executes complex cloud, application, data, service management and security change programmes on behalf of our customers.

Features

• Cloud strategy blueprint development, infrastructure discovery & application profiling
• Cloud maturity profiling including governance, service management and architecture practices
• Application discovery, assessment, migration, modernisation and cloud native transformation services
• Data discovery, assessment, migration, modernisation and cloud native transformation services
• Service management and ITSM consulting, implementation, integration and engineering services
• Security and compliance consultancy, threat assessment, remediation and recovery services
• Management, automation and optimisation of cloud infrastructure and services
• Cloud and traditional infrastructure design, on-going management and engineering services
• DevOps consulting & engineering services
• Cloud Service Provider (CSP) services for AWS, Microsoft and Google

Benefits

• Engage key stakeholders to align business objectives & technology strategy
• Identify the business, commercial and operational benefits of cloud
• Design a migration or transformation strategy aligned to business needs
• Translate data silos into actionable application and business insights
• Improve operational efficiency and consumer interaction
• Minimise the impact of security threats and weak compliance
• Accelerate cloud adoption, environmental change and commercial optimisation
• Maximise performance and availability of systems deployed across the cloud
• Drive continuous business innovation using next-gen cloud technologies
• Cloud return on investment and business benefits realisation

£391 to £1,301 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sovereignservices@rackspace.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

386379927510178

Contact

UK Sovereign Services
+44 (0)208 734 8107
sovereignservices@rackspace.co.uk

Planning

• Planning service: Yes
• How the planning service works: Rackspace's structured, tested route to cloud adoption helps customers define the role cloud should play in their businesses. We work with customers to understand their strategy, connecting their cloud vision to their business objectives. We review customers' current service model to assess readiness for cloud operations (or operational maturity) and help them identify and engage key stakeholders, aligning business and technology units. In preparation for change, we profile customer infrastructure and application landscapes to understand the impact. Collaboratively, we structure and prioritise benefits and document risks, issues and challenges. We then help customers develop roadmaps, guiding principles, robust business cases, cloud operating models, cloud governance and service management structures, which allow them to get the most out of their investments and sustainably achieve the promise of cloud computing. We apply rigorous programme and project management expertise to every customer transformation to ensure all definition, planning and execution is geared to accelerating the customer's capability with minimum unproductive disruption to BAU.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • Amazon Web Services (AWS)
  • Google Cloud Platform (GCP)
  • VMware
  • Private cloud
  • Public cloud
  • Traditional dedicated infrastructure
  • OpenStack
  • Azure VMware Solution AVS
  • Microsoft Azure Stack

Training

• Training service provided: Yes
• How the training service works: Instructor-led training across the full breadth of our technical and consultancy services. Training is typically delivered in the form of a consultative engagement, where Rackspace Professional Services will understand the business context for the training requirement and will deliver engagements to enable the customer in meeting the technical objectives. This training can be delivered on-site or remotely.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Azure
  • Amazon Web Services (AWS)
  • Google Cloud Platform (GCP)
  • VMware
  • Private cloud
  • Public cloud
  • Traditional dedicated infrastructure
  • OpenStack
  • Azure VMware Solution AVS
  • Microsoft Azure Stack

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Rackspace's service factory methodology offers a repeatable, robust and rapid approach to migration. We help customers build confidence and momentum by identifying good candidate applications for the first migration, collaborating to define an optimal target state and sharing responsibility for successful delivery.; We take customers all the way through to production stability and continuity in their new environment, regardless of how business services are constructed or hosted.; Once we understand the scope and key drivers, we tailor our approach in line with the programme’s prioritised objectives and constraints. We take an application centric approach to managing the customer’s transition, performing in-depth discovery and analysis of the current technology estate and associated application dependencies and datasets. Rackspace then works with the customer to define the best-fit migration methodology and timeline for each business application for a seamless experience. A dedicated technical consultant and project manager ensure delivery of a migration readiness assessment, a clearly defined scope with application mapping and dependencies, strategy design, migration runbook including backout / rollback plan, operational runbook and a test and production environment build.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • Amazon Web Services (AWS)
  • Google Cloud Platform (GCP)
  • VMware
  • Private cloud
  • Public cloud
  • Traditional dedicated infrastructure
  • OpenStack
  • Azure VMware Solution AVS
  • Microsoft Azure Stack

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Rackspace offers 24x7x365 ongoing proactive infrastructure, application, data, service management and security support services across the portfolio of customer, third party or Rackspace hosted and owned cloud solutions. Depending on the classification of the data hosted on these platforms, support is provided by either global or UK-only resources that comes with appropriate levels of UK government security clearance. Service options allow customers to then choose the type of support they prefer, either traditional fully managed service, or outcome-based or IT augmentation services that allow customers to define what the augmented team focuses on in any given day / week or month.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 incidents are responded to within 15 minutes of the incident being logged, 24 hours a day, 7 days a week. Incidents are logged either by phone, email or the automated monitoring of infrastructure and applications. Full details of the service response targets for incidents, changes and requests can be found in the terms and conditions.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: N/A

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institute (BSI)
• ISO/IEC 27001 accreditation date: 10/11/2023
• What the ISO/IEC 27001 doesn’t cover: Certain professional services and software development controls are excluded and some international office space is not in scope.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SOC 1 (SSAE 18), SOC 2, SOC 3
  • ISO 9001
  • ISO/IEC 27017
  • ISO/IEC 27018
  • PSN Service Connection
  • PSN Service Provider

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Rackspace has committed to achieving net zero carbon emissions by 2045. This is five years ahead of the UN Paris Agreement on Climate Change ambition to limit the global warming of the planet to 1.5 degrees Celsius, compared to pre-industrial levels. We have begun the process of automating our large facilities with smart, energy-saving features. We have assembled a cross-functional team to define our ESG-related goals more clearly so we can better measure our impact in the future. We have also invested in and are deploying smart building automation systems in five locations globally and three data centres, both including London. These systems will drive reduced energy consumption in each of these locations, through building control systems that provide the ability to efficiently manage light, heat and cooling zones based on operational demand. Globally, one of our highest impact initiatives in 2024 is the move to a new corporate headquarters, which is estimated to reduce our footprint by around 80%.

  Covid-19 recovery

  We have evolved physical health programmes and developed new mental and emotional wellness programs to better serve and support our Rackers, as we recover from COVID. In addition, we began to look for ways we could help those organisations that support our communities. To that end, we initiated a company-wide donation match program, matching Racker donations to COVID-19 relief organisations and other non-profit organisations that provide valuable services and support to local communities. During this first two-week campaign, Rackspace and its employees donated more than £152,000 toward the COVID-19 relief efforts of over 360 organisations around the globe. We actively promote volunteering to support and fund-raise for charities and we offer a minimum 40 hours of paid volunteer time off annually.

  Tackling economic inequality

  At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back programme creates opportunities for Rackers to give our time and talent to others. As an example in 2022, we donated 21,000 hours and over £125,000 to charity. One of the many examples of Rackspace tackling economic inequality are donations to local communities. When downsizing to a more workforce fitting global headquarters, Rackspace donated over 1,500 computer monitors, 2,000 chairs and hundreds of decks to local charities and schools. In 2022, Rackers (Rackspace employees) also donated over £20,000 24 food banks globally. The Rackspace Foundation takes a ‘place-based’ approach to community investment. Rather than focusing on a single cause across many geographic regions, we are committed to providing holistic support for the schools and students in our immediate neighbourhoods. For example, at our headquarters, we have adopted seven schools in San Antonio, where we fund important programs that help meet basic needs and give students a well-rounded education.

  Equal opportunity

  Having a diverse workforce – made up of team members who bring a wide variety of skills, abilities, experiences and perspectives – is essential to Rackspace’s success. We are committed to the principles of equal employment opportunity, inclusion and respect. We do not tolerate discrimination against anyone – team members, customers, business partners, or other stakeholders – on the basis of race, colour, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, marital status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. We provide equal employment opportunity to everyone who is legally authorised to work in the applicable country. We provide reasonable accommodations to individuals with disabilities and removes any artificial barriers to success. Rackspace has also introduced a number of initiatives to help working parents and allow the sometimes disadvantaged to thrive in our workplace with flexible hours and other support specifically designed for working parents.

  Wellbeing

  Rackspace has a number of wellbeing programs in place to keep our teams healthy. We have invested in this area additionally over the COVID period, since it is widely viewed that the isolation introduced through lockdown has introduced new challenges for some of our teams. We offer a comprehensive employee assistance programme (EAP) providing Rackers with access to confidential professional support with any of the following challenges: depression, anxiety and mental health, family or relationship problems, improving work life balance, financial or legal problems, child or elder care challenges. We have a monthly wellbeing challenge ('The Racker Recharge'), which is a fun competition with a small prize focused on a particular area of wellbeing. The purpose of the challenge is to build awareness of heathy practices and build good habits in our teams. As an example, March’s challenge was on nutrition, hydration and sleep. One of our core values is compassion – we are one team doing the right thing for our customers, communities and each other. In many of our locations we offer discounted membership to local gyms to allow Rackers to keep their bodies as fit as their brains.

Pricing

• Price: £391 to £1,301 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sovereignservices@rackspace.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.