LAIYE UK LIMITED

Laiye Intelligent Automation Platfrom - Process Mining

Laiye's Process Mining is one component of Laiye's Intelligent Automation Platform. Our Process Mining solution exists standalone or combined with Laiye's Robotic Process Automation(RPA), Chatbot and Intelligent Document Processing delivers true end-to-end process automation. Laiye's Processing Mining helps customers to analyse, improve and successfully control processes.

Features

  • Mining: process event understanding
  • Mining: process model generation incl. variants
  • Data modelling: multi-data source capability
  • Visualisation: interactive dashboards, drilldowns/filters
  • Visualisation: custom dashboards
  • Analysis: anomaly detection and attribution
  • Analysis: geographical distribution
  • Analysis: before & after automation comparison

Benefits

  • Accelerate transformation programmes
  • Analyse process KPIs with ease
  • Discover automation opportunities
  • Increase compliance by reducing process variations
  • Forecast accurately volumes, lead times
  • Analyse causes for anomalies quickly

Pricing

£1,445.00 to £95,000.00 a licence a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mars.bai@laiye.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

3 8 6 3 9 0 2 8 8 0 3 2 6 7 1

Contact

LAIYE UK LIMITED Mars Bai
Telephone: 0792600352
Email: mars.bai@laiye.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
None
System requirements
  • Internet access
  • Web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support response times for standard support (included in our standard license package), we aim to respond in less than 2 business hrs for critical issues, and within the same business day for non-critical issues. For our premium support, available at an extra cost, we aim to respond in less than 30 mins 24 x 7 for critical issues, and within the same business day for non-critical issues.
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
No
Support levels
Standard support is included in the license cost. Premium support is costed as a % of the license fee and can be discussed if needed. Level S1 - Critical impact to PROD system(s), large number of users experiencing critical loss of function or data integrity risk. Response: Std: < 2 business hours Premium: < 30 minutes (24 x 7) Level S2 - Significant Impact to business service or system performance affecting production system(s). Response: Std: < 4 business hours Premium: < 2 Hours Level S3 - Limited impact to the system(s), localized to specific service, application or group of users. Workaround may be available to circumvent. Response: Std: 1 business day Premium: 1 Day Level S4 - No service impact, non-critical issues, or general questions. Response: Std: 1 business day Premium: 1 Business Day
Support available to third parties
Yes

Onboarding and offboarding

Getting started
There is a structured enablement programme.
- Basics of Process Mining - online
- Intro to Qlik (base technology) - online
- Intro to MPM (base technology) - online
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data can be extracted via Qlik (base technology for Laiye Process Mining) data export methods.

Note that all underlying data for process analysis is a by-product of other systems, Laiye Process Mining does not generate or store any operationally critical information.
End-of-contract process
At the end of a contract, access to the platform is revoked. Customer data will be provided to the customer.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
Yes
Description of customisation
- Visualisations/dashboards are possible.
- Done via UI
- Professional users

Scaling

Independence of resources
Process Mining is not a performance critical/real-time service. There are standard setups based on number of users and data processed which can be scaled on short notice.

Analytics

Service usage metrics
Yes
Metrics types
Standard metrics re logins, actions, owned items
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Never
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be extracted via Qlik (base technology for Laiye Process Mining) data export methods. UI and API methods are available.
Data export formats
  • CSV
  • Other
Other data export formats
  • QVO
  • XML
  • HTML
Data import formats
  • CSV
  • Other
Other data import formats
Multiple file transformers available

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Process Mining is not a performance critical/real-time service and does not carry an SLA. Support levels are described above.
Approach to resilience
Normally deployed on a customer's chosen private cloud and resilience is not managed by Laiye.
Outage reporting
Process Mining is not a performance critical/real-time service and is normally deployed on a private cloud of your choice. Outage reporting will be the same as any other service on that cloud.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Laiye Process Mining defines a number of roles with different levels of privileges. The access model is based on the roles defined in Qlik. Admins have fill rights including user management, Master Analysts/Professionals can edit and publish, Analysts can view and query data.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Huaxin Chuang (Beijing) Certification Center Co., Ltd.
ISO/IEC 27001 accreditation date
06/08/2020
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Laiye has comprehensive policy for
- Network protection
- Data protection
- Personal information protection
- Security incident management

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Developers are trained on OWASP top security risks and new code is reviewed by at least one experienced engineer, in addition to self-review by the writing engineer. We also scan third-party libraries against known vulnerabilities, using Github dependant. Libraries are then upgraded or mitigated when vulnerabilities are found.
Vulnerability management type
Undisclosed
Vulnerability management approach
For application vulnerabilities: - Github’s vulnerability database service creates security alerts on each code repository containing a vulnerable dependency; and - A scan of all container images deployed on Laiye’s Kubernetes clusters is performed weekly using Trivy. An email report is sent to Laiye’s technical team.

For global, high-level vulnerability and threat intelligence: - The Laiye technical team subscribes to security bulletins. Security fix deployment timelines For critical security issues an emergency fix will be deployed within two business days.
Protective monitoring type
Undisclosed
Protective monitoring approach
Compromises are identified through real time security scan alarms. If a potential compromise is found, Laiye notifies customers through named email addresses. For critical security issues an emergency fix will aim to be deployed within two business days.
Incident management type
Undisclosed
Incident management approach
Laiye has defined processes for common events. Incidents can be reported to an appointed account manager. Incident reports can be distributed to named contacts via email where necessary.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Covid-19 recovery

Covid-19 recovery

Laiye actively promoted the use of its automation technology to assist organisations during the pandemic and the following recovery once lockdown restrictions were lifted around the world. During the pandemic Laiye also asked contestants to consider Covid 19 use cases in one of its automation challenges: https://laiye.com/en/blog/laiye-automation-challenge-july-2021.html

Pricing

Price
£1,445.00 to £95,000.00 a licence a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Available on request

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mars.bai@laiye.com. Tell them what format you need. It will help if you say what assistive technology you use.