Laiye Intelligent Automation Platfrom - Process Mining
Laiye's Process Mining is one component of Laiye's Intelligent Automation Platform. Our Process Mining solution exists standalone or combined with Laiye's Robotic Process Automation(RPA), Chatbot and Intelligent Document Processing delivers true end-to-end process automation. Laiye's Processing Mining helps customers to analyse, improve and successfully control processes.
Features
- Mining: process event understanding
- Mining: process model generation incl. variants
- Data modelling: multi-data source capability
- Visualisation: interactive dashboards, drilldowns/filters
- Visualisation: custom dashboards
- Analysis: anomaly detection and attribution
- Analysis: geographical distribution
- Analysis: before & after automation comparison
Benefits
- Accelerate transformation programmes
- Analyse process KPIs with ease
- Discover automation opportunities
- Increase compliance by reducing process variations
- Forecast accurately volumes, lead times
- Analyse causes for anomalies quickly
Pricing
£1,445.00 to £95,000.00 a licence a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
3 8 6 3 9 0 2 8 8 0 3 2 6 7 1
Contact
LAIYE UK LIMITED
Mars Bai
Telephone: 0792600352
Email: mars.bai@laiye.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- None
- System requirements
-
- Internet access
- Web browser
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Support response times for standard support (included in our standard license package), we aim to respond in less than 2 business hrs for critical issues, and within the same business day for non-critical issues. For our premium support, available at an extra cost, we aim to respond in less than 30 mins 24 x 7 for critical issues, and within the same business day for non-critical issues.
- User can manage status and priority of support tickets
- No
- Phone support
- No
- Web chat support
- No
- Onsite support
- No
- Support levels
- Standard support is included in the license cost. Premium support is costed as a % of the license fee and can be discussed if needed. Level S1 - Critical impact to PROD system(s), large number of users experiencing critical loss of function or data integrity risk. Response: Std: < 2 business hours Premium: < 30 minutes (24 x 7) Level S2 - Significant Impact to business service or system performance affecting production system(s). Response: Std: < 4 business hours Premium: < 2 Hours Level S3 - Limited impact to the system(s), localized to specific service, application or group of users. Workaround may be available to circumvent. Response: Std: 1 business day Premium: 1 Day Level S4 - No service impact, non-critical issues, or general questions. Response: Std: 1 business day Premium: 1 Business Day
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
There is a structured enablement programme.
- Basics of Process Mining - online
- Intro to Qlik (base technology) - online
- Intro to MPM (base technology) - online - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
-
Data can be extracted via Qlik (base technology for Laiye Process Mining) data export methods.
Note that all underlying data for process analysis is a by-product of other systems, Laiye Process Mining does not generate or store any operationally critical information. - End-of-contract process
- At the end of a contract, access to the platform is revoked. Customer data will be provided to the customer.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- No
- Customisation available
- Yes
- Description of customisation
-
- Visualisations/dashboards are possible.
- Done via UI
- Professional users
Scaling
- Independence of resources
- Process Mining is not a performance critical/real-time service. There are standard setups based on number of users and data processed which can be scaled on short notice.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Standard metrics re logins, actions, owned items
- Reporting types
-
- Real-time dashboards
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- Never
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Data can be extracted via Qlik (base technology for Laiye Process Mining) data export methods. UI and API methods are available.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- QVO
- XML
- HTML
- Data import formats
-
- CSV
- Other
- Other data import formats
- Multiple file transformers available
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Process Mining is not a performance critical/real-time service and does not carry an SLA. Support levels are described above.
- Approach to resilience
- Normally deployed on a customer's chosen private cloud and resilience is not managed by Laiye.
- Outage reporting
- Process Mining is not a performance critical/real-time service and is normally deployed on a private cloud of your choice. Outage reporting will be the same as any other service on that cloud.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- Laiye Process Mining defines a number of roles with different levels of privileges. The access model is based on the roles defined in Qlik. Admins have fill rights including user management, Master Analysts/Professionals can edit and publish, Analysts can view and query data.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users receive audit information on a regular basis
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users receive audit information on a regular basis
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Huaxin Chuang (Beijing) Certification Center Co., Ltd.
- ISO/IEC 27001 accreditation date
- 06/08/2020
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
Laiye has comprehensive policy for
- Network protection
- Data protection
- Personal information protection
- Security incident management
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Developers are trained on OWASP top security risks and new code is reviewed by at least one experienced engineer, in addition to self-review by the writing engineer. We also scan third-party libraries against known vulnerabilities, using Github dependant. Libraries are then upgraded or mitigated when vulnerabilities are found.
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
-
For application vulnerabilities: - Github’s vulnerability database service creates security alerts on each code repository containing a vulnerable dependency; and - A scan of all container images deployed on Laiye’s Kubernetes clusters is performed weekly using Trivy. An email report is sent to Laiye’s technical team.
For global, high-level vulnerability and threat intelligence: - The Laiye technical team subscribes to security bulletins. Security fix deployment timelines For critical security issues an emergency fix will be deployed within two business days. - Protective monitoring type
- Undisclosed
- Protective monitoring approach
- Compromises are identified through real time security scan alarms. If a potential compromise is found, Laiye notifies customers through named email addresses. For critical security issues an emergency fix will aim to be deployed within two business days.
- Incident management type
- Undisclosed
- Incident management approach
- Laiye has defined processes for common events. Incidents can be reported to an appointed account manager. Incident reports can be distributed to named contacts via email where necessary.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Covid-19 recovery
-
Covid-19 recovery
Laiye actively promoted the use of its automation technology to assist organisations during the pandemic and the following recovery once lockdown restrictions were lifted around the world. During the pandemic Laiye also asked contestants to consider Covid 19 use cases in one of its automation challenges: https://laiye.com/en/blog/laiye-automation-challenge-july-2021.html
Pricing
- Price
- £1,445.00 to £95,000.00 a licence a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Available on request