HOOKFLASH
Google Analytics (GA4) Support Services
Google Analytics 4 (GA4) is a web analytics tool which provides insights into how users use the site, allowing user journeys to be measured and improved. Hookflash offers support and consultancy on GA4 set-up, audit, training, insights and dashboards, as well as ad hoc support covering maintenance and enablement.
Features
- Google Analytics (GA4) measurement framework and solution design
- Google Analytics (GA4) implementation and configuration
- Google Analytics (GA4) audit
- Google Analytics (GA4) training
- Google Analytics (GA4) analysis and insights generation
- Google Analytics (GA4) data visualisation
- Google Analytics (GA4) consultancy
Benefits
- Trust in data used to make decisions on website
- Full visibility on how users navigate the website
- Confidence in being able to use GA4
- Data put at the heart of decision-making
Pricing
£800 to £900 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at enquiries@hookflash.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
3 8 6 7 2 7 0 1 0 7 7 2 4 2 9
Contact
HOOKFLASH
Enquiries
Telephone: 0203 905 5506
Email: enquiries@hookflash.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- Every website should have robust measurement underpinning it, allowing stakeholders to understand how the site is used, and to inform changes and optimisations. Hookflash supports this by ensuring a solid analytics foundation is in place, via Google Analytics (GA4). We do this by running stakeholder workshops to create a measurement plan that ensures critical questions can be answered. This is a business friendly document which outlines the actions that need to be tracked alongside any information that should be passed with that action (e.g. a video play and the name of the video). We translate these requirements into a solution design which informs the datalayer requirements, GA4 tags needed and the configuration of GA4 itself.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- Google Analytics (GA4)
Training
- Training service provided
- Yes
- How the training service works
- We offer bespoke training for teams looking to understand more about Google Analytics (GA4) and how to best use it in their roles. All of our training sessions are built around the teams being trained, and this is informed via a pre-training questionnaire. We typically run a full day session taking users through theory through to a workshop filled with relevant exercises to ensure support understanding. However, as our sessions are bespoke, we run everything from half day, more focussed workshops through to multi-day programs for 100+ users, going from fundamentals to advanced GA4 concepts and features. We share all training collateral after the session and can run training remotely, at our office or at client offices , depending on preferences.
- Training is tied to specific services
- Yes
- Services the training service works with
- Google Analytics (GA4)
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We support with best-practice set-up and configuration of Google Analytics (GA4). We are specialists in taking organisations from measurement plan through to a GA4 set-up which is accurate, comprehensive and trusted. We will consult on the best approach to tracking; we will create datalayer documentation and work with developers to ensure it's added correctly; and we will physically deploy GA4 tags (typically via a tag manager) and configure GA4 itself. All of our set-up projects include documentation to allow stakeholders to have full visibility and understanding on what data they have, and how to best use it.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Google Analytics (GA4)
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- All implementations we work on, end with rigorous quality assurance, across multiple browsers. We have a structured checklist that ensure consistent checks are followed, and issues observed, communicated and resolved. We do this via a mix of tools - typically using native platform preview modes as well as understanding browser requests. We support this with a templated dashboard that allows us to quickly and easily spot problems with the end data. Where incorrect data in Google Analytics (GA4) is observed, we are able to request the data is deleted, ensuring data is as accurate as possible.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
- We support organisations using Google Analytics (GA4) by acting as trusted partner and consultant. In these engagements, we look to ensure teams are supported to use GA4 when evaluating website performance and future changes. Our support on these engagements covers the full breadth of our services, including tagging support and set-up, platform configuration, training, insights generation, data visualisation, platform updates and general consultancy.
Service scope
- Service constraints
- Hookflash services run from Monday-Friday across standard business hours, 8:30-6pm. We are happy to host stakeholders at our office in London, travel to stakeholder offices or run remote sessions.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- During normal business hours (Mon-Fri, 8:30am-6pm), responses will be same day. At weekends, the expectation would be Monday.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- We support based on client requirements and build support packages and staff teams based on those needs. We have Technical Analytics Leads, Platform Specialists, Trainers, Insights and Analysts, Front-end Developers, Conversion Rate Optimisation specialists and Cloud Engineers to support the full spectrum of Google Analytics (GA4) support.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Equal opportunity
- Wellbeing
Equal opportunity
As a small business, we benefit from unrivalled flexibility and the ability to bake the right motivations into everything we do.
We don't have fixed policies for the sake of having them.
We don't have arbitrary targets. What we have is evidence that our team is diverse and well represented.
We are passionate about building the best place to work in analytics, and with that comes building an environment that ensures everyone feels comfortable in bringing their whole selves to work regardless of race, gender, sexuality, ethnicity or anything else.Wellbeing
As a small business, we benefit from unrivalled flexibility and the ability to bake the right motivations into everything we do.
We don't have fixed policies for the sake of having them.
We don't have duvet days or mental health days, but have cultivated a culture where anyone in our team would feel comfortable in saying they needed to take a day for themselves.
We look to build an environment so that work works for everyone. Whether that's someone working from home more than others, supporting with training requirements or organising therapy for those that need it.
Pricing
- Price
- £800 to £900 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at enquiries@hookflash.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.